To see for sure when you got points, log into the NCsoft Master Account site, click on "Billing Summary" on the right side, then at the bottom it will tell you when you were awarded points. Verify against your billing details to see if you're actually missing some points, or are just having a derpy moment. 
Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
Quote:
|
Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
|
Quote:
I did verify that I'm missing points. I checked it after reading the thread in the News Discussion forum about points being awarded late. I thought that maybe the points were late, or I mistook certain stipends for the wrong date.|
Originally Posted by Aggelakis
To see for sure when you got points, log into the NCsoft Master Account site, click on "Billing Summary" on the right side, then at the bottom it will tell you when you were awarded points. Verify against your billing details to see if you're actually missing some points, or are just having a derpy moment.
|
However, I checked again, and confirmed that the two records don't add up. One entry states that I bought a month of subscription on March 22nd. The only entry on the bottom record, however, was my 400 points on the 16th of March, for the previous month. Nothing was listed after that.
Well, they shouldn't be awarding late anymore.
go to NCSoft.com. Click support. (do not do this in game, they do not do billing support in game) and submit a billing ticket. Do this if you ever don't get your points within 24 hours of re-subbing.
Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net
Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.
Hello folks. First, a bit of background. Because I tend to hop back and forth between CoX and another game, I only ever purchase a single month of VIP subscription at a time. After about 24 hours of subscribing, I cancel the recurring payment, as I don't want to risk forgetting and being billed for a month that I don't play. I thought this was okay, as it says I will continue to have VIP time until the paid month runs out. That park works fine.
But.
Once, possibly twice now, I have not gotten any of my monthly Paragon Points for the month(s) of time I purchased. The first time it happened was back around January. I'm not sure about that month, but I lean towards having not gotten the points. In March, however, I was awarded my 400 points on the 16th, a few days before my VIP time ran out. So, since I was going to stick around for another month, I purchased an additional month once it ran out. The billing date, as listed under my account management screen, was March 22nd. The total amount of points I had before I subscribed on the 22nd was 160. I have spent absolutely -no- points since that 160.
Anyway, I was pulled away from the game for RL reasons, so my account ran through its subscription and reverted back to premium as usual. I just checked an hour ago today (May 7, 2012), and I still have only 160 points. That means that, despite more than an entire month of subscription time passing, I was not awarded any points at all. My account page verifies this, as it shows a record of me purchasing VIP time on the 22nd, but it shows no record under any of the records on that page that I received 400 paragon points at any time after the 22nd. It is the seventh of May, more than 30 days later (and my account is premium again), and I am still at 160 points.
Has anyone else had this problem? I also hope for a CM response, as Avatea helped me out with another problem last year. I do also plan to contact live support by phone tomorrow, as I refuse to purchase a new subscription, or more points for that matter, until this issue is resolved and my points awarded.
Thanks in advance for any help.