Purchased Costume Slots
The slots don't stay in the same order when you unlock them. The slots you've unlocked always appear first. For a pictorial example, if your slots looked like this, where C means a costume slot you have, U means unlock in game, and B means buy from the store:
CCCUU
BBBBB
So that's 3 costume slots that you already have, 2 more that you can unlock in game, and then 5 you can buy. Then if you buy one slot from the store, it'll look like this:
CCCCU
UBBBB
Once you buy the slots, they should automatically unlock on all your characters, though, with the reordering I've described. If you did not gain your extra costume slots at all, you may need to put in a support ticket.
Back when I bought my costume slots they simply "showed up" in-game (with clones of the same outfit I had in the first costume slot). The game still keeps track between the 5 purchasable slots and the 5 original ones that you earn in game.
Hope that gives you more data to work with. You might be experiencing some kind of new bug I didn't see. At the very least I would completely log out of the game and relog to give it a chance to make sure all the database info is synced up.
Good luck regardless.
Loth 50 Fire/Rad Controller [1392 Badges] [300 non-AE Souvenirs]
Ryver 50 Ele� Blaster [1392 Badges]
Silandra 50 Peacebringer [1138 Badges] [No Redside Badges]
--{=====> Virtue ♀
But this re-arrangement scheme makes sense.
Although it means people must have to redo their binds once in a while...
Not really; your costumes always stay in the same order. Really, it's slightly misleading the way they label them in-game: rather than "these 2 slots are unlocked in-game, these 5 slots are purchased" it's just saying "you have 7 slots left to unlock; 2 can be obtained in-game, the other 5 are purchased". Whenever you unlock a slot, by either method, it just unlocks the next one.
Edit: I don't mean "misleading" in any kind of false-advertising sense. It just doesn't work in a necessarily intuitive way from looking at the interface.
I'm away from my computer right now, but I'll bet this is the explanation. I'd just assumed that "slot 0-4" were "in game slots", and "5-9" were "store-bought".
But this re-arrangement scheme makes sense. Although it means people must have to redo their binds once in a while... |

Loth 50 Fire/Rad Controller [1392 Badges] [300 non-AE Souvenirs]
Ryver 50 Ele� Blaster [1392 Badges]
Silandra 50 Peacebringer [1138 Badges] [No Redside Badges]
--{=====> Virtue ♀
Yep I also originally assumed the slots were fixed like you said until I realized they shift the way Hopeling described. And as for redoing costume binds just solve that problem the way I do - play level 40+ characters with all in-game and purchasable slots unlocked.
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Silly Lothic, if that was the case, then Steel Canyon would always be Costume slot 2 (or 1, in the command line way)
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Anyway, I've gone back and confirmed - it works the way everyone here's been arguing it does; re-arranges so that unlocked slots are first, then locked earn-in-game slots, then locked buy-at-store slots.
Silly Lothic, if that was the case, then Steel Canyon would always be Costume slot 2 (or 1, in the command line way)
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Like I've said I've since come to understand that they shift depending on when you unlock them.
Loth 50 Fire/Rad Controller [1392 Badges] [300 non-AE Souvenirs]
Ryver 50 Ele� Blaster [1392 Badges]
Silandra 50 Peacebringer [1138 Badges] [No Redside Badges]
--{=====> Virtue ♀
Hello!
Since they were on sale, I purchased 2 extra costume slots. But now, when I go to the costume change screen, instead of saying, "Purchase in store" with the cart, they say "earn in game".
Have I simply unlocked those extra slots, and have to "activate" them in some way?
Paragon Wiki was not wholly educational on this topic.