City of Heroes: Live Forum Archive

Computer Crashes

Hyperstrike

By Hyperstrike,
Posted on: 2012-01-19 21:57 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hey all.I am having severe trouble with my screen freezing up and my game crashing whereas I cannot move my charachters at all,nor anything at all,and its driving me crazy.I have had my computer repaired several times and the problem still exists!What must I do here?!Here is my systems information.I thank you for your help.


---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at January 19, 2012 22:49 (-06:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
System Manufacturer: MSI
System Model: MS-7309
BIOS: Default System BIOS
Central Processor: AMD Phenom(tm) II X2 550 Processor (2 CPUs), ~3.1GHz
Memory: 4096MB
.Net Memory Report: 2862MB out of 4095MB available
Page File: 6686MB (1502MB currently in use)
C Drive: (WDC WD25 00AAKS-00L9A SCSI Disk Device) 175741MB out of 238372MB (73%) free
D Drive: (PIONEER DVD-RW DVR-118L ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 580
Manufacturer / Chip: NVIDIA / GeForce GTX 580
Video Memory: 3295 MB
Driver Version: 8.17.12.8562
Driver Date: 10/15/2011 2:53:00 AM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 4:44:23 AM

Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 4:44:23 AM


WMI Information
Motherboard Manufacturer: MSI
Motherboard Model: (empty)
Motherboard Product: K9N6PGM2-V2 (MS-7309)
Motherboard Version: 2.0
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: Default System BIOS
BIOS Version: 7309MS - 20090925
BIOS Release: 20090925000000.000000+000


Registry Information for Current User
Resolution: 10240x7684
3D Resolution: 10240x7684 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No


Physics Quality: Unknown (31)
Maximum Particles: 500000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Unknown (20)
Water Effects: Unknown (2147483647)
Bloom: Unknown (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (30)


World Texture Level: Very High
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: Unknown
Shadows Enabled: No
Shadow Mode: Unknown (2147483647)
Shadow Map Shader: Unknown (2147483647)
Environmental Reflections: Unknonwn (2147483647)
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Unknonwn (2147483647)
Blur: Unknonwn (2147483647)
Ambient Resolution: Unknonwn (2147483647)


Gamma Correction: Unknown
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: Unknown
Music Sound Volume: Unknown

Show Advanced Graphics Options: No
Overall Graphics Quality: Unknown
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found.I thank you all for your help.

 

Posted

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:05:11 PM, on 1/19/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_Ac tiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\Reed\Downloads\HijackThis (4).exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKUS\S-1-5-21-1059592305-1941551387-1948894303-1007\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-1059592305-1941551387-1948894303-1007\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files (x86)\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanage...ex-2.2.5.7.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pu...sh/swflash.cab
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD Reservation Manager - Advanced Micro Devices - C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspn et_state.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7531 bytes

 

Posted

Tracing route to cityofheroes.com [64.25.35.107]
over a maximum of 30 hops:
0 Reed-PC [192.168.1.2]
1 192.168.1.1
2 wddl-10k-lo100-primary.consolidated.net [207.70.184.110]
3 wddl-cor2-ge1-6.consolidated.net [207.70.184.137]
4 wddl-bdr-7606-te4-2.consolidated.net [207.70.184.230]
5 dlls-bdr-7606-te4-2.consolidated.net [207.70.184.206]
6 ip65-47-204-73.z204-47-65.customer.algx.net [65.47.204.73]
7 0.ae11.BR2.DFW13.ALTER.NET [204.255.168.201]
8 0.ae2.XL4.DFW7.ALTER.NET [152.63.97.61]
9 0.xe-0-1-3.XT4.DFW9.ALTER.NET [152.63.101.89]
10 GigabitEthernet7-0-0.GW13.DFW9.ALTER.NET [152.63.102.221]
11 ncsoft-gw.customer.alter.net [152.179.113.90]
12 cityofheroes.com [64.25.35.107]

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Reed-PC [192.168.1.2]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% wddl-10k-lo100-primary.consolidated.net [207.70.184.110]
0/ 100 = 0% |
3 11ms 0/ 100 = 0% 0/ 100 = 0% wddl-cor2-ge1-6.consolidated.net [207.70.184.137]
0/ 100 = 0% |
4 12ms 0/ 100 = 0% 0/ 100 = 0% wddl-bdr-7606-te4-2.consolidated.net [207.70.184.230]
0/ 100 = 0% |
5 20ms 0/ 100 = 0% 0/ 100 = 0% dlls-bdr-7606-te4-2.consolidated.net [207.70.184.206]
0/ 100 = 0% |
6 21ms 0/ 100 = 0% 0/ 100 = 0% ip65-47-204-73.z204-47-65.customer.algx.net [65.47.204.73]
0/ 100 = 0% |
7 21ms 0/ 100 = 0% 0/ 100 = 0% 0.ae11.BR2.DFW13.ALTER.NET [204.255.168.201]
0/ 100 = 0% |
8 22ms 0/ 100 = 0% 0/ 100 = 0% 0.ae2.XL4.DFW7.ALTER.NET [152.63.97.61]
0/ 100 = 0% |
9 28ms 0/ 100 = 0% 0/ 100 = 0% 0.xe-0-1-3.XT4.DFW9.ALTER.NET [152.63.101.89]
0/ 100 = 0% |
10 21ms 0/ 100 = 0% 0/ 100 = 0% GigabitEthernet7-0-0.GW13.DFW9.ALTER.NET [152.63.102.221]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% ncsoft-gw.customer.alter.net [152.179.113.90]
0/ 100 = 0% |
12 20ms 0/ 100 = 0% 0/ 100 = 0% cityofheroes.com [64.25.35.107]

Trace complete.


I thank you all for your help.

 

Posted

Hello,

the 1st look i would say the "repairs" you mentioned did either not work or break some behind the scenes parts of Windows.....

The Registry part looks very badly even core files like

C:\Windows\System32\lsass.exe (file missing)

are considered missing....

My Suggestion would be at this point, try a clean fresh install of Windows and see if it solves the problem.

 

Posted

Agree with Suggestor.

Something quite BADLY has cored out your system. The fact that it's still running (well, Windows...hobbling and bleeding all over everything at high pressure like a cross between anime and a slasher flick) as well as it is currently, is remarkable.


Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.