Computer Crashes


Mandu

 

Posted

Hey all.I have a question.My sysytem both inside and outside the game have been experiencing computer crashes like mad,and I have had to turn my computer off and then back on again several times in order to fix the problem,and its getting frustrating!What dio i need in order to fix this problem.Im providing inform ation on my computer if it is needed.I thankyou for your help : )Computer Crashes again!



---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at January 2, 2012 19:46 (-06:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
System Manufacturer: MSI
System Model: MS-7309
BIOS: Default System BIOS
Central Processor: AMD Phenom(tm) II X2 550 Processor (2 CPUs), ~3.1GHz
Memory: 4096MB
.Net Memory Report: 2777MB out of 4095MB available
Page File: 6429MB (1759MB currently in use)
C Drive: (WDC WD25 00AAKS-00L9A SCSI Disk Device) 174067MB out of 238372MB (73%) free
D Drive: (PIONEER DVD-RW DVR-118L ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 5700 Series
Manufacturer / Chip: Advanced Micro Devices, Inc. / ATI display adapter (0x68BE)
Video Memory: 2806 MB
Driver Version: 8.892.0.0
Driver Date: 9/8/2011 11:32:58 AM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 4:44:23 AM

Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 4:44:23 AM


WMI Information
Motherboard Manufacturer: MSI
Motherboard Model: (empty)
Motherboard Product: K9N6PGM2-V2 (MS-7309)
Motherboard Version: 2.0
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: Default System BIOS
BIOS Version: 7309MS - 20090925
BIOS Release: 20090925000000.000000+000


Registry Information for Current User
Resolution: 10240x7684
3D Resolution: 10240x7684 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No


Physics Quality: None
Maximum Particles: 1000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Crisp
Water Effects: Unknown (2147483647)
Bloom: Unknown (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (40)


World Texture Level: Unknown (3)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: Unknown
Shadows Enabled: No
Shadow Mode: Unknown (2147483647)
Shadow Map Shader: Unknown (2147483647)
Environmental Reflections: Unknonwn (2147483647)
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Unknonwn (2147483647)
Blur: Unknonwn (2147483647)
Ambient Resolution: Unknonwn (2147483647)


Gamma Correction: Unknown
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: Unknown
Music Sound Volume: Unknown

Show Advanced Graphics Options: No
Overall Graphics Quality: Unknown
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2050.201106210214.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found you for your help : )


 

Posted

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:49:17 PM, on 1/2/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_Ac tiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\Reed\Downloads\HijackThis (1).exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [ATICustomerCare] "C:\Program Files (x86)\ATI\ATICustomerCare\ATICustomerCare.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files (x86)\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanage...ex-2.2.5.7.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pu...sh/swflash.cab
O23 - Service: Adobe Active File Monitor V8 (AdobeActiveFileMonitor8.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 6733 bytes


 

Posted

Tracing route to cityofheroes.com [64.25.35.107]
over a maximum of 30 hops:
0 Reed-PC [192.168.1.2]
1 192.168.1.1
2 wddl-10k-lo100-primary.consolidated.net [207.70.184.110]
3 wddl-cor2-ge1-9.consolidated.net [207.70.184.249]
4 wddl-bdr-7606-te4-2.consolidated.net [207.70.184.230]
5 dlls-bdr-7606-te4-2.consolidated.net [207.70.184.206]
6 ip65-47-204-73.z204-47-65.customer.algx.net [65.47.204.73]
7 0.ae11.BR2.DFW13.ALTER.NET [204.255.168.201]
8 0.ae2.XL3.DFW7.ALTER.NET [152.63.97.57]
9 0.xe-3-0-0.XT3.DFW9.ALTER.NET [152.63.0.49]
10 GigabitEthernet6-0-0.GW13.DFW9.ALTER.NET [152.63.102.213]
11 ncsoft-gw.customer.alter.net [152.179.113.90]
12 cityofheroes.com [64.25.35.107]

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Reed-PC [192.168.1.2]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 9ms 2/ 100 = 2% 2/ 100 = 2% wddl-10k-lo100-primary.consolidated.net [207.70.184.110]
0/ 100 = 0% |
3 12ms 1/ 100 = 1% 1/ 100 = 1% wddl-cor2-ge1-9.consolidated.net [207.70.184.249]
0/ 100 = 0% |
4 15ms 2/ 100 = 2% 2/ 100 = 2% wddl-bdr-7606-te4-2.consolidated.net [207.70.184.230]
0/ 100 = 0% |
5 25ms 2/ 100 = 2% 2/ 100 = 2% dlls-bdr-7606-te4-2.consolidated.net [207.70.184.206]
0/ 100 = 0% |
6 21ms 1/ 100 = 1% 1/ 100 = 1% ip65-47-204-73.z204-47-65.customer.algx.net [65.47.204.73]
0/ 100 = 0% |
7 22ms 1/ 100 = 1% 1/ 100 = 1% 0.ae11.BR2.DFW13.ALTER.NET [204.255.168.201]
0/ 100 = 0% |
8 23ms 1/ 100 = 1% 1/ 100 = 1% 0.ae2.XL3.DFW7.ALTER.NET [152.63.97.57]
0/ 100 = 0% |
9 24ms 2/ 100 = 2% 2/ 100 = 2% 0.xe-3-0-0.XT3.DFW9.ALTER.NET [152.63.0.49]
0/ 100 = 0% |
10 22ms 0/ 100 = 0% 0/ 100 = 0% GigabitEthernet6-0-0.GW13.DFW9.ALTER.NET [152.63.102.213]
2/ 100 = 2% |
11 --- 100/ 100 =100% 98/ 100 = 98% ncsoft-gw.customer.alter.net [152.179.113.90]
0/ 100 = 0% |
12 53ms 2/ 100 = 2% 0/ 100 = 0% cityofheroes.com [64.25.35.107]

Trace complete.


 

Posted

There was an almost identical post just a little earlier.

http://boards.cityofheroes.com/showthread.php?t=278655

Please make sure to use a "safe" amd driver.


H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD

 

Posted

Your symptoms of crashing in and out of game plus having to reboot the system multiple times are just screaming hardware failure. It could be a drive, video card, motherboard or even power supply.

Describe exactly what the crash is like. In other words complete shutdown? Reboots itself? Blue Screen?

Does the computer make strange noises that it didn't used to make? Have you opened the case and looked inside?

Need all this information and any thing else you can think to add.


Don't count your weasels before they pop dink!