City of Heroes: Live Forum Archive

Getting random freezes & crashes -

Bench

By Bench,
Posted on: 2011-12-19 13:51 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Occasionally my screen will just go black & I have to reboot. This ONLY happens when I'm playing CoH.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at December 19, 2011 15:44 (-05:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
System Manufacturer: alienware
System Model: alienware
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz (2 CPUs)
Memory: 2046MB
.Net Memory Report: 1289MB out of 2046MB available
Page File: 3265MB (673MB currently in use)
C Drive: (NVIDIA STRIPE 465.77G) 320247MB out of 476945MB (67%) free
D Drive: (HL-DT-ST DVD-RAM GSA-H55N) zero-size drive
Windows directory location: C:\WINDOWS.0
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: NVIDIA GeForce GTS 250
Manufacturer / Chip: NVIDIA / GeForce GTS 250
Video Memory: 512.0 MB
Driver Version: 6.14.0012.8558
Driver Date: 10/7/2011 11:50:00 PM
Driver Language: English

Sound Device Description: Realtek HD Audio output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.5296
Driver Date: 9/12/2006 8:27:00 PM


WMI Information
Motherboard Manufacturer: alienware
Motherboard Model: (empty)
Motherboard Product: alienware
Motherboard Version: 2
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: ALWARE - 42302e31
BIOS Release: 20080122000000.000000+000


Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Low quality
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.203
Music Sound Volume: 0.198

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.750
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 1026267 bytes/second
Current Game Version: 1950.201102230015.1
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
.\texture_library\MAPS\city has 2 files
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\NewPlayerTutorial has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 40 files
.\texture_library\P_MAPS has 2 files
.\texture_library\V_MAPS\City has 2 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

most recent 50 - psy/mm blaster

 

Posted

The followup HiJack This info -

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:49:20 PM, on 12/19/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS.0\System32\smss.exe
C:\WINDOWS.0\system32\winlogon.exe
C:\WINDOWS.0\system32\services.exe
C:\WINDOWS.0\system32\lsass.exe
C:\WINDOWS.0\system32\svchost.exe
C:\WINDOWS.0\System32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS.0\Explorer.EXE
C:\WINDOWS.0\ehome\ehtray.exe
C:\WINDOWS.0\system32\nvraidservice.exe
C:\WINDOWS.0\RTHDCPL.EXE
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\WINDOWS.0\system32\RunDLL32.exe
C:\Program Files\NCSoft\Launcher\NCLauncher.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS.0\system32\spoolsv.exe
C:\WINDOWS.0\eHome\ehRecvr.exe
C:\WINDOWS.0\eHome\ehSched.exe
C:\WINDOWS.0\system32\nvsvc32.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.ex e
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
C:\WINDOWS.0\system32\wbem\unsecapp.exe
C:\WINDOWS.0\system32\dllhost.exe
C:\WINDOWS.0\eHome\ehmsas.exe
C:\PROGRA~1\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\Documents and Settings\Josh\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.alienware.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.alienware.com
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS.0\ehome\ehtray.exe
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS.0\system32\nvraidservice.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS.0\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit -login
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nview\nwiz.exe /installquiet
O4 - HKCU\..\Run: [NCsoft Launcher] C:\Program Files\NCSoft\Launcher\NCLauncher.exe /Minimized
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.e xe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS.0\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS.0\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.alienware.com
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/Driver...aSmartScan.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS.0\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS.0\system32\browseui.dll
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.ex e
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files\WildTangent Games\App\GamesAppService.exe
O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS.0\system32\nvsvc32.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe

--
End of file - 4983 bytes

most recent 50 - psy/mm blaster

 

Posted

Any chance the video card is overheating? i.e. Do you monitor the temperature?

Also, though it likely has nothing to do with this problem, you should set the NCSoft Launcher to close after you start the game since it supposedly has a memory leak. It definitely uses excessive memory.

Paragon City Search And Rescue
The Mentor Project

 

Posted

I am getting the sound loop bug again, blue screens as well as freezing to black with a crash of the client. I can only play for extended periods of time with only the mac client now. If I play on the pc it just craps out after a couple of hours. Running win 7 64-bit, 8gb ram, gtx 260. Mac side which is fine just running Lion on a MBP 2011. CoH on my PC just got a lot worse since the recent patches. Anytime someone gives me the mystic fortune power its an instant crash. This is pretty much repeatable on my system.

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