No more talking to support?


Aggelakis

 

Posted

Ok,

So if you call nsoft support with a game issue you can no longer talk to them on the phone
you have to fill out some BS request thing and hope you get help and they will only call you back if it's a billing issue... REALLY

Is this where we are going. so if you are having problems with crashing or anything non billing related you will have to deal with extremely crappy method of playing email tag

Nice


It's better to save the Mystery, than surrender to the secret...

 

Posted

Were you nice to the CS rep the last time you called or did you yell at them?


"You don't lose levels. You don't have equipment to wear out, repair, or lose, or that anyone can steal from you. About the only thing lighter than debt they could do is have an NPC walk by, point and laugh before you can go to the hospital or base." -Memphis_Bill
We will honor the past, and fight to the last, it will be a good way to die...

 

Posted

Quote:
Originally Posted by DarkGob View Post
Were you nice to the CS rep the last time you called or did you yell at them?
Me yell>? lol no even though he didn't really help... thing is you cannot call and speak to support anymore... I wonder if this has to do with tons of free players calling because I guess you can't get support unless you are a sub and maybe they are trying to qualify people who are asking for support... not sure


It's better to save the Mystery, than surrender to the secret...

 

Posted

You have never been able to get generic support through phoning. The phone has always been billing support only.


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Posted

Quote:
Originally Posted by Nitra View Post
Me yell>? lol no even though he didn't really help... thing is you cannot call and speak to support anymore... I wonder if this has to do with tons of free players calling because I guess you can't get support unless you are a sub and maybe they are trying to qualify people who are asking for support... not sure
I completely misread what you said but Aggelakis is correct, you've never been able to do this.


"You don't lose levels. You don't have equipment to wear out, repair, or lose, or that anyone can steal from you. About the only thing lighter than debt they could do is have an NPC walk by, point and laugh before you can go to the hospital or base." -Memphis_Bill
We will honor the past, and fight to the last, it will be a good way to die...