Major Bug with Premium -> VIP transition

So my sub lapsed to Premium, I logged in to check it out.
Premium sucked.
So I used a 2 month timecard to go back to VIP status.
My account page updated to VIP.
After logging in, I still only have two characters unlocked but both have full access to everything in game including incarnates.

Considering that having extra character unlocks is one of the major perks of subscribing, this is a pretty serious bug.

Nevermind.
In what I consider a weird turn of events, they gave me enough global unlocks to unlock the characters myself instead of actually unlocking them...

Didn't get any paragon rewards though.
What should I have got? 0,1 or 2?

For your first question, apparently when going from Premium to VIP, instead of unlocking your characters automatically, they give you 12 server unlocks for each server you visited while a Premium member.

IOW if you are a Premium and go to Virtue, all your characters are locked unless you use a Global unlock on them. When you go back to VIP and go to Virtue, there should be 12 server unlocks to use on that server to unlock the 12 slots that all VIPs get. So you would end up with the Globals + the 12 servers on Virtue. If you didn't visit your characters on Justice while a Premium, they were never locked on that server, so you will not get any server unlocks for them.

For your second, the Paragon Reward Tokens are apparently awarded at the end of each month of your subscription, so you should get one at the end of the month, then another at the end of your second. The Paragon Points should be (from what I understan) awarded at the start of each month of your subscription, so you should get 400 right away. Some people have reported immediate payment, others take a little bit.

They are working on awarding all Reward Tokens for a multi-month subscription at the beginning of that subscription period, but that is not working as intended at the moment, so it is once per month.