Launcher error: root element is missing

Hi all,

I have CoH live, test and beta installed on my machine (Win 7 x64). Starting today, from the NCSoft Launcher, live is showing up as red. Test and Beta are still green. When I try to start live the launcher returns the error "root element is missing". There is a Repair button on the error screen. If I click it, a couple windows pop up briefly then close. No errors, but no change. Live is still red. Clicking to start live returns that same "root element is missing" error.

I tried uninstalling and re-installing the launcher. No change. I am reluctant to try uninstalling CoH as I searched on the web and this error has been reported by some Aion users who reported that reinstalling the game didn't help.

There is a "force startup" or something like that option to play the game. That's working for me for now, but I'm guessing when the next game patch comes out I'll be in trouble.

Has anyone seen this before? Any ideas on how to fix it? If I don't get any new options, I will try reinstalling the game.

I got impatient and decided to reinstall CoH. I renamed my City of Heroes folder (so I don't lose my saved costumes, AE arcs, etc., and started up the NC Launcher. It started up like I hadn't yet installed CoH live and I selected to download and install the game.

That seems to have fixed the problem although I would like to know what file(s) got corrupted so I could just fix those next time.

If you right click on the Game entry, you can select "repair/consistency check" and that should repair any damaged files (even if they are inside the piggs)

Hi Gangrel,

I tried that, but right clicking and selecting to repair returned the "root element is missing" error.