City of Heroes: Live Forum Archive

Help Please

Adamant

By Adamant,
Posted on: 2011-09-27 16:40 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Quote:
Originally Posted by Texas Justice View Post
I generally point that description of this forum section out because many posters don't read that part and think that this is the correct place to get official support.

Yes, the Devs do occasionally post here. However, asking for Dev acknowledgement in the first post and then whining in a later post just a bit over 6 hours later that a Dev hasn't responded is generally going to get that type of response along with a link to the support site.

When the poster hasn't said anything about whether they've tried any of the various support functions available to players or provided any Technical information relevant to troubleshooting problems, they'll get the link to the support site and a link to the guide about how to ask for help.

Both are actually helpful responses. Whether the posters follow up with the suggestions is their choice.
The response I was hoping for is one they always make, "Yes we are aware of the problem and are working on a fix" when it is something affecting the majority of the player base. However it seems that when it effects only a small portion of the players it sits on the back burner to look at another time. Per your so elequent remark above I had already file a ticket yesterday. So far their response is it is my anti-virus program. Problem is that is incorrect. My firewall is disabled and the game for the last 4 years has been listed as a trusted site and program. I also run it as the administrator. So see, I DID follow the instructions before posting here. I was just hoping for simple acknowledgement from the names in red like everyone else.

 

Posted

Also, here are the test results you asked for. I sent these to tech support yesterday. Thank you for assuming I had not done so.
City of Heroes Test Report -- created by GameAdvisor v1.0.2.0

================================================== ============================
= Running DirectX diagnostic
================================================== ============================
*--> dxdiag /whqlff /t C:\Users\Walter\AppData\Local\Temp\NCSD6A9.tmp <--*

------------------
System Information
------------------
Time of this report: 9/28/2011, 00:30:08
Machine name: WALTER-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 8300
BIOS: BIOS Date: 02/15/11 09:36:59 Ver: 04.06.04
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8174MB RAM
Page File: 3268MB used, 13078MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x6738)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6738&SUBSYS_00D01002&REV_00
Display Memory: 743 MB
Dedicated Memory: 1008 MB
Shared Memory: 3831 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Dell ST2420L(Digital)
Monitor Model: DELL ST2420L
Monitor Id: DELA067
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dll
Driver File Version: 8.17.0010.1077 (English)
Driver Version: 8.850.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/19/2011 18:07:48, 795648 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2478-11CF-8777-DA20BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6738
SubSys ID: 0x00D01002
Revision ID: 0x0000
Driver Strong Name: oem69.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.850.0. 0ci\ven_1002&dev_6738
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_102804AA& REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6141 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/22/2010 19:03:10, 2399848 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_102804AA& REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6141 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/22/2010 19:03:10, 2399848 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6141 (English)
Driver Attributes: Final Retail
Date and Size: 6/22/2010 19:03:10, 2399848 bytes
Cap Flags: 0x0
Format Flags: 0x0

 

Posted

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Microsoft Hardware USB Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1C26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x045E, 0x0745
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)
| Vendor/Product ID: 0x045E, 0x0745
| Matching Device ID: hid\vid_045e&pid_0745&mi_01&col01
| Upper Filters: Point64
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 876.3 GB
Total Space: 940.3 GB
File System: NTFS
Model: WDC WD10EALX-759BA1

Drive: E:
Model: HL-DT-ST DVDRWBD CH20N
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: D:
Model: PLDS DVD+-RW DH-16ABS
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_04AA1028&REV_05\3&115 83659&0&FA
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_04AA1028&REV_04\3&115 83659&0&B0
Driver: n/a

Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_04AA1028&REV_09\3&115 83659&0&08
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_04AA1028&REV_05\3&115 83659&0&D0
Driver: n/a

Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_04AA1028&REV_09\3&115 83659&0&00
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_04AA1028&REV_05\3&115 83659&0&E8
Driver: n/a

Name: DW1501 Wireless-N WLAN Half-Mini Card
Device ID: PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01\4&AA4 FEAE&0&00E0
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_04AA1028&REV_05\3&115 83659&0&FB
Driver: n/a

Name: Broadcom NetLink (TM) Gigabit Ethernet
Device ID: PCI\VEN_14E4&DEV_1691&SUBSYS_04AA1028&REV_01\4&290 E7F79&0&00E3
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_04AA1028&REV_05\3&115 83659&0&D8
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA88&SUBSYS_AA881002&REV_00\4&DDE 86B&0&0108
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_04AA1028&REV_B5\3&115 83659&0&E3
Driver: n/a

Name: AMD Radeon HD 6800 Series
Device ID: PCI\VEN_1002&DEV_6738&SUBSYS_00D01002&REV_00\4&DDE 86B&0&0008
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_04AA1028&REV_B5\3&115 83659&0&E0
Driver: n/a

Name: Intel(R) H67 Express Chipset Family LPC Interface Controller - 1C4A
Device ID: PCI\VEN_8086&DEV_1C4A&SUBSYS_04AA1028&REV_05\3&115 83659&0&F8
Driver: n/a

 

Posted

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
Annodex Mux Filter,0x00200000,1,0,dsfAnxMux.dll,0.80.15035.000 0
CMML Decode Filter,0x00800002,1,1,dsfCMMLDecoder.dll,0.80.1503 5.0000
CMML Raw Source Filter,0x00600000,0,0,dsfCMMLRawSource.dll,0.80.15 035.0000
FLAC Decode Filter,0x00600000,1,1,dsfFLACDecoder.dll,0.80.1503 5.0000
FLAC Encode Filter,0x00200000,1,1,dsfFLACEncoder.dll,0.80.1503 5.0000
Native FLAC Source Filter,0x00600000,0,0,dsfNativeFLACSource.dll,0.80 .15035.0000
Ogg Demux Packet Source Filter,0x00600000,0,0,dsfOggDemux2.dll,0.80.15035. 0000
Ogg Mux Filter,0x00200000,1,0,dsfOggMux.dll,0.80.15035.000 0
OGM Decode Filter,0x00600000,1,1,dsfOGMDecoder.dll,0.80.15035 .0000
Speex Decode Filter,0x00600000,1,1,dsfSpeexDecoder.dll,0.80.150 35.0000
Speex Encode Filter,0x00200000,1,1,dsfSpeexEncoder.dll,0.80.150 35.0000
Subtitle VMR9 Filter,0x00800002,1,1,dsfSubtitleVMR9.dll,0.80.150 35.0000
Theora Decode Filter,0x00600000,1,1,dsfTheoraDecoder.dll,0.80.15 035.0000
Theora Encode Filter,0x00200000,1,1,dsfTheoraEncoder.dll,0.80.15 035.0000
Vorbis Encode Filter,0x00200000,1,1,dsfVorbisEncoder.dll,0.80.15 035.0000
CyberLink AVCHD Navigator,0x00600000,0,3,CLAVCHDNav.ax,2.00.0000.3 405
CyberLink Audio Effect (PDVD9),0x00200000,1,1,ClAudFx.ax,6.00.0000.7209
Vorbis Decode Filter,0x00600000,1,1,dsfVorbisDecoder.dll,0.80.15 035.0000
ROXIO VCFDvrSupport 3.0,0x00200000,1,1,DvrSupportFilt.ax,12.02.0001.00 71
ROXIO Image/Colour Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.110 9
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1 109
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.11 09
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.110 9
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.110 9
Roxio MPEG2 Encoder,0x00000000,0,0,,
VCG Null Renderer 3.0,0x00200000,1,0,VideoCompositing.ax,12.02.0001. 0071
ROXIO WAV Dest 3.0,0x00200000,0,0,,
ROXIO MPEG Writer,0x00000000,0,0,,
ROXIO Scene Detector 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Roxio Plasma CrossGraph Renderer,0x00200000,1,0,PlasmaCGFilter.ax,12.02.00 01.0071

 

Posted

ROXIO Video Resampler 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.1751 4
CyberLink Digest Filter (PDVD9),0x00200000,2,2,DigestFilter.dll,1.00.0000. 3314
CyberLink TimeStretch Filter (PDVD9),0x00200000,1,1,clauts.ax,2.00.0000.3018
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.1751 4
ROXIO Audio Source 3.0,0x00200000,0,1,roxaudio.ax,10.00.0000.0000
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7 601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0 000
roxio DCFilters Subpicture Mixer,0x00000000,0,0,,
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
VCGImageSource,0x00200000,0,1,VideoCompositing.ax, 12.02.0001.0071
Roxio MPEG1 Audio Encoder,0x00000000,0,0,,
CyberLink Tzan Filter (PDVD9),0x00200000,1,1,CLTzan.ax,3.05.0000.3415
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601. 17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.1 7514
ROXIO VideoCombine 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
Roxio Smart AVC Video Decode,0x00800000,1,2,,
ROXIO DVDCrossGraphEx Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Roxio RealD to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO VideoTransition 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
CyberLink HD/BD Mixer (PDVD9),0x00200000,1,2,CLHBMixer.ax,2.00.0000.2422
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,11.06.0000.1041 9
ATI MPEG Video Decoder,0x00400000,1,2,atimpenc.dll,11.06.0000.104 19
roxio DCFilters Audio Sync Filter 2,0x00000000,0,0,,
CyberLink Video/SP Decoder (PDVD9),0x00602000,2,3,CLVsd.ax,8.04.0000.1913
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.1752 8
ROXIO CPU Regulator,0x00200000,1,1,CPURegulator.ax,10.00.000 0.0000
CyberLink AudioCD Filter (PDVD9),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
Roxio Vob Loader,0x00200000,0,1,VOBLoader.ax,12.02.0001.0071
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.1752 8
ROXIO LPCMSyncFilter,0x00000000,0,0,,
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17 514
ROXIO VCFStationLogo 1.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO VideoInfo Transcoder 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2215
roxio DCFilters MPEG Transcoder,0x00000000,0,0,,
ROXIO DV Scene Detector Tee 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
CyberLink Audio Decoder (PDVD9),0x00201000,1,1,Claud.ax,8.04.0000.3426
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
Cyberlink SubTitle Importor (PDVD9),0x00200000,2,1,CLSubTitle.ax,2.00.0000.041 6
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
ROXIO Field Splitter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO ThumbnailGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
roxio DCFilters DVD Reader,0x00000000,0,0,,
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
Roxio Audio Stream Writer Filter,0x00000000,0,0,,
CyberLink Line21 Decoder (PDVD9),0x00200000,0,2,CLLine21.ax,4.00.0000.10324

 

Posted

Roxio Repacketizer Filter,0x00000000,0,0,,
PSI Parser,0x00200000,0,0,RoxVideo.ax,12.02.0001.0071
Roxio Audio Stream Reader Filter,0x00000000,0,0,,
ROXIO Field Combiner 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO QuickGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
ROXIO Video Effect 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Roxio Anaglyph to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO VCFLatency 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17 514
Roxio Video Rotater,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.3314
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,11.06.0000.104 19
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
roxio DCFilters Mpeg I/II Decoder,0x00000000,0,0,,
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Roxio Mp3 Encoder (SC),0x00000000,0,0,,
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
ROXIO CrossGraphEx Renderer 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
VCG Video Mixer 3.0,0x00200000,0,1,VideoCompositing.ax,12.02.0001. 0071
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
Cyberlink SubTitle Importor 2.0 (PDVD9),0x00200000,1,0,CLSubTitle.ax,2.00.0000.041 6
CyberLink FLV Splitter (PDVD9),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000. 1030
ROXIO AudioConvert 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
Roxio Plasma CrossGraph Source,0x00200000,0,1,PlasmaCGFilter.ax,12.02.0001 .0071
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,11.06.0000.104 19
ROXIO InputSelector 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
ROXIO LVM File Source (Async.),0x00200000,0,1,LVMAsync.ax,12.02.0001.007 1
Roxio Smart AVC Encode,0x00200000,2,1,,
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.110 9
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,11.06.0000 .10419
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
ROXIO Audio VCFLooper 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.1751 4
CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.441 4
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
CyberLink Audio Spectrum Analyzer (PDVD9),0x00200000,1,1,CLAudSpa.ax,1.00.0000.7113
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Roxio Audio Source Filter,0x00000000,0,0,,
Sonic MPEG-2 Video Decoder,0x00200000,2,2,c12oem_dec_mp2v_ds.ax,8.05. 0000.19970
Roxio MPEG1 Encoder,0x00000000,0,0,,
ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,11.06.0000.1041 9
ROXIO Pan Zoom 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Roxio Anaglyph to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO Pin Tee,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO Audio VCFChunker 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
Roxio MPEG2 Video Decoder,0x00000000,0,0,,
CyberLink DVD Navigator (PDVD9),0x00200000,0,3,CLNavX.ax,8.01.0000.2222
ROXIO Video VCFLooper 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
CyberLink MPEG-4 Splitter (PDVD9),0x00200000,1,2,clm4splt.ax,1.01.0000.2906
CyberLink RealMedia Splitter (PDVD9),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1 103
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
ROXIO InputSelectorNew 3.0,0x00200000,1,0,,
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
ROXIO Sewer 3.0,0x00200000,1,0,MVWcDSutil.dll,12.02.0001.0071
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
ROXIO Video Integrate,0x00200000,1,0,RoxVideo.ax,12.02.0001.00 71
Roxio Smart Decoder,0x00000000,0,0,,
Media Analyser,0x00200000,1,2,mediaanalyser.ax,12.02.000 1.0071
ROXIO VCFAudioMixer 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
Roxio Smart Encoder,0x00000000,0,0,,
Sonic Cinemaster® Audio Decoder 4.3 (No Dolby),0x005ffffe,1,1,CinemasterAudioND.DLL,4.03.0 000.0240
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
CyberLink HAM Decoder,0x00600000,0,1,clcvd.ax,1.00.0000.2117
ROXIO CrossGraphEx Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17 514
ROXIO ListImage Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
ROXIO SceneRecorder 1.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
ROXIO VCFWaveform 1.0,0x00200000,1,0,roxaudio.ax,10.00.0000.0000
LVMWriter,0x00200000,1,0,LVMWriter.ax,12.02.0001.0 071
Roxio MPEG Analyzer,0x00000000,0,0,,
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601 .17528
CyberLink RealAudio Decoder (PDVD9),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ROXIO ColorSpace Converter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Roxio File Writer Wrapper,0x00200000,1,0,RoxFileWriterWrapper.ax,1.0 0.0000.0001
ROXIO VCFAlphaSplitter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
roxio DCFilters Smart Resizer,0x00000000,0,0,,
ROXIO AudioGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
CyberLink Video Decoder (PDVD9),0x00700100,1,2,clcvd.ax,1.00.0000.2117
VMR9 Wrapper 3.0,0x00200000,1,0,VideoCompositing.ax,12.02.0001. 0071
Sonic Audio Resampler,0x00200000,1,1,c12oem_trans_audio_sample rate_ds.ax,8.05.0000.19970
ROXIO BDAV Smart Render 1.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
Roxio StereoSource Cropper,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.1 7514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
Half Size to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.1751 4
roxio DCFilters DVD Splitter,0x00000000,0,0,,
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.760 1.17528
ROXIO DVDCrossGraphEx Renderer 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
Sonic Cinemaster® VideoDecoder 4.3 (EMC12),0x005ffffe,2,2,CinemasterVideo.DLL,4.03.00 01.0279
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
roxio DCFilters DVD Muxer,0x00000000,0,0,,
CyberLink RealVideo Decoder (PDVD9),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.1 7514
Sonic HD Demuxer,0x005ffffe,1,2,SonicHDDemuxer.dll,4.03.000 0.0134
ROXIO SpyPos 3.0,0x00200000,1,1,MGINullIP.ax,12.02.0001.0071
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
ROXIO InputSelectorNew 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071

 

Posted

= Discovering external address
================================================== ============================
Current IP Address: 184.6.141.232

================================================== ============================
= Checking server connectivity
================================================== ============================

64.25.36.4:2106 - connect failed

206.127.144.229:2106 - connect failed

cohupdate.coh.com
64.25.34.134:6994 - connect failed
64.25.34.133:6994 - connect failed
64.25.34.134:13094 - connect failed
64.25.34.133:13094 - connect failed
64.25.34.134:23094 - connect succeeded
64.25.34.133:23094 - connect succeeded

cohupdateeu.coh.com
64.25.34.133:6994 - connect failed
64.25.34.134:6994 - connect failed
64.25.34.133:13094 - connect failed
64.25.34.134:13094 - connect failed
64.25.34.133:23094 - connect failed
64.25.34.134:23094 - connect succeeded

================================================== ============================
= Gathering IP addresses
================================================== ============================

IP Address Information: diag.plaync.com
206.127.144.81
64.25.36.22

IP Address Information: cohupdate.coh.com
64.25.34.134
64.25.34.133

IP Address Information: cohupdateeu.coh.com
64.25.34.133
64.25.34.134

 

Posted

================================================== ============================
= Detecting network connections
================================================== ============================
*--> netstat -n <--*


Active Connections

Proto Local Address Foreign Address State
TCP 192.168.2.3:50975 64.4.34.35:80 ESTABLISHED
TCP 192.168.2.3:50988 207.46.216.54:80 TIME_WAIT
TCP 192.168.2.3:50989 64.25.35.120:80 ESTABLISHED
TCP 192.168.2.3:50990 64.25.35.120:80 ESTABLISHED
TCP 192.168.2.3:50991 64.25.35.120:80 ESTABLISHED
TCP 192.168.2.3:51000 64.25.34.134:23094 TIME_WAIT
TCP 192.168.2.3:51001 64.25.34.134:23094 TIME_WAIT
TCP 192.168.2.3:51005 64.25.34.133:13094 SYN_SENT
TCP 192.168.2.3:51006 64.25.34.133:23094 SYN_SENT
TCP 192.168.2.3:51007 174.35.40.5:80 ESTABLISHED
TCP 192.168.2.3:51008 64.25.34.133:23094 TIME_WAIT

================================================== ============================
= Tracing network paths
================================================== ============================

--------------------------------------------
Route for [General:US East] (206.127.152.19)
--------------------------------------------
*--> pathping.exe -w 500 -q 100 -4 206.127.152.19 <--*


Tracing route to 206-127-152-19.plaync.com [206.127.152.19]
over a maximum of 30 hops:
0 Walter-PC [192.168.2.3]
1 192.168.2.1
2 184.6.136.1
3 * nv-69-69-252-85.sta.embarqhsd.net [69.69.252.85]
4 208.29.224.6
5 * * *
Computing statistics for 100 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Walter-PC [192.168.2.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1
3/ 100 = 3% |
2 27ms 4/ 100 = 4% 1/ 100 = 1% 184.6.136.1
0/ 100 = 0% |
3 27ms 3/ 100 = 3% 0/ 100 = 0% nv-69-69-252-85.sta.embarqhsd.net [69.69.252.85]
3/ 100 = 3% |
4 27ms 6/ 100 = 6% 0/ 100 = 0% 208.29.224.6

Trace complete.

 

Posted

Route for [General:US West] (216.107.240.141)
---------------------------------------------
*--> pathping.exe -w 500 -q 100 -4 216.107.240.141 <--*


Tracing route to 216-107-240-141.plaync.com [216.107.240.141]
over a maximum of 30 hops:
0 Walter-PC [192.168.2.3]
1 192.168.2.1
2 * 184.6.136.1
3 * nv-69-69-252-85.sta.embarqhsd.net [69.69.252.85]
4 208.29.224.6
5 * * *
Computing statistics for 100 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Walter-PC [192.168.2.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1
3/ 100 = 3% |
2 26ms 4/ 100 = 4% 1/ 100 = 1% 184.6.136.1
0/ 100 = 0% |
3 26ms 3/ 100 = 3% 0/ 100 = 0% nv-69-69-252-85.sta.embarqhsd.net [69.69.252.85]
3/ 100 = 3% |
4 26ms 6/ 100 = 6% 0/ 100 = 0% 208.29.224.6

Trace complete.

----------------------------------------
Route for [General:EU] (206.127.147.131)
----------------------------------------
*--> pathping.exe -w 500 -q 100 -4 206.127.147.131 <--*


Tracing route to 206-127-147-131.plaync.com [206.127.147.131]
over a maximum of 30 hops:
0 Walter-PC [192.168.2.3]
1 192.168.2.1
2 184.6.136.1
3 nv-69-69-252-173.sta.embarqhsd.net [69.69.252.173]
4 206-51-71-169.dsl.lightcore.net [206.51.71.169]
5 bb-lsvgnvxb-jx9-01-ae0.core.lightcore.net [206.51.69.157]
6 bb-snjucacl-jx4-02-xe-1-1-0.core.lightcore.net [206.51.69.161]
7 snj-edge-03.inet.qwest.net [65.115.65.81]
8 sjp-brdr-03.inet.qwest.net [67.14.34.45]
9 63.146.26.34
10 vlan90.csw4.SanJose1.Level3.net [4.69.152.254]
11 ae-91-91.ebr1.SanJose1.Level3.net [4.69.153.13]
12 * ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
13 ae-72-72.csw2.NewYork1.Level3.net [4.69.148.38]
14 * ae-71-71.ebr1.NewYork1.Level3.net [4.69.134.69]
15 ae-43-43.ebr2.London1.Level3.net [4.69.137.73]
16 * ae-21-21.ebr2.Frankfurt1.Level3.net [4.69.148.186]
17 ae-72-72.csw2.Frankfurt1.Level3.net [4.69.140.22]
18 * ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74]
19 * * *
Computing statistics for 450 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Walter-PC [192.168.2.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1
4/ 100 = 4% |
2 25ms 4/ 100 = 4% 0/ 100 = 0% 184.6.136.1
0/ 100 = 0% |
3 26ms 5/ 100 = 5% 1/ 100 = 1% nv-69-69-252-173.sta.embarqhsd.net [69.69.252.173]
0/ 100 = 0% |
4 29ms 4/ 100 = 4% 0/ 100 = 0% 206-51-71-169.dsl.lightcore.net [206.51.71.169]
0/ 100 = 0% |
5 28ms 4/ 100 = 4% 0/ 100 = 0% bb-lsvgnvxb-jx9-01-ae0.core.lightcore.net [206.51.69.157]
3/ 100 = 3% |
6 47ms 12/ 100 = 12% 5/ 100 = 5% bb-snjucacl-jx4-02-xe-1-1-0.core.lightcore.net [206.51.69.161]
0/ 100 = 0% |
7 54ms 7/ 100 = 7% 0/ 100 = 0% snj-edge-03.inet.qwest.net [65.115.65.81]
1/ 100 = 1% |
8 48ms 8/ 100 = 8% 0/ 100 = 0% sjp-brdr-03.inet.qwest.net [67.14.34.45]
0/ 100 = 0% |
9 48ms 8/ 100 = 8% 0/ 100 = 0%
-> canceled by GameAdvisor due to timeout(500 sec)

 

Posted

Route for [Diag:US/EU] (206.127.144.81)
---------------------------------------
*--> pathping.exe -w 500 -q 100 -4 206.127.144.81 <--*


Tracing route to 206-127-144-81.plaync.com [206.127.144.81]
over a maximum of 30 hops:
0 Walter-PC [192.168.2.3]
1 192.168.2.1
2 * 184.6.136.1
3 67.238.110.149
4 206-51-71-169.dsl.lightcore.net [206.51.71.169]
5 bb-lsvgnvxb-jx9-01-ae0.core.lightcore.net [206.51.69.157]
6 bb-snjucacl-jx4-02-xe-1-1-0.core.lightcore.net [206.51.69.161]
7 snj-edge-03.inet.qwest.net [65.115.65.81]
8 sjp-brdr-03.inet.qwest.net [67.14.34.45]
9 * 63.146.26.34
10 vlan70.csw2.SanJose1.Level3.net [4.69.152.126]
11 ae-71-71.ebr1.SanJose1.Level3.net [4.69.153.5]
12 ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
13 ae-92-92.csw4.NewYork1.Level3.net [4.69.148.46]
14 ae-91-91.ebr1.NewYork1.Level3.net [4.69.134.77]
15 ae-44-44.ebr2.London1.Level3.net [4.69.137.77]
16 * ae-23-23.ebr2.Frankfurt1.Level3.net [4.69.148.194]
17 ae-82-82.csw3.Frankfurt1.Level3.net [4.69.140.26]
18 * ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
19 195.16.161.58
20 * 206-127-156-10.plaync.com [206.127.156.10]
21 * * *
Computing statistics for 500 seconds...

-> canceled by GameAdvisor due to timeout(500 sec)

------------------------------------
Route for [Diag:US/EU] (64.25.36.22)
------------------------------------
*--> pathping.exe -w 500 -q 100 -4 64.25.36.22 <--*


Tracing route to 64.25.36.22 over a maximum of 30 hops

0 Walter-PC [192.168.2.3]
1 192.168.2.1
2 184.6.136.1
3 67.238.110.137
4 206-51-71-165.dsl.lightcore.net [206.51.71.165]
5 bb-snjucacl-jx4-02-xe-1-1-0.core.lightcore.net [206.51.69.161]
6 snj-edge-03.inet.qwest.net [65.115.65.81]
7 sjp-brdr-03.inet.qwest.net [67.14.34.45]
8 63.146.27.230
9 0.ae1.XL4.SJC7.ALTER.NET [152.63.51.41]
10 0.so-7-0-0.XT4.DFW9.ALTER.NET [152.63.10.13]
11 GigabitEthernet7-0-0.GW13.DFW9.ALTER.NET [152.63.102.221]
12 * ncsoft-gw.customer.alter.net [152.179.113.90]
13 * * 64.25.32.26
14 * 64.25.36.22

Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Walter-PC [192.168.2.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1
2/ 100 = 2% |
2 25ms 6/ 100 = 6% 4/ 100 = 4% 184.6.136.1
0/ 100 = 0% |
3 26ms 3/ 100 = 3% 1/ 100 = 1% 67.238.110.137
0/ 100 = 0% |
4 31ms 2/ 100 = 2% 0/ 100 = 0% 206-51-71-165.dsl.lightcore.net [206.51.71.165]
5/ 100 = 5% |
5 48ms 12/ 100 = 12% 5/ 100 = 5% bb-snjucacl-jx4-02-xe-1-1-0.core.lightcore.net [206.51.69.161]
0/ 100 = 0% |
6 54ms 10/ 100 = 10% 3/ 100 = 3% snj-edge-03.inet.qwest.net [65.115.65.81]
0/ 100 = 0% |
7 48ms 7/ 100 = 7% 0/ 100 = 0% sjp-brdr-03.inet.qwest.net [67.14.34.45]
0/ 100 = 0% |
8 42ms 7/ 100 = 7% 0/ 100 = 0% 63.146.27.230
1/ 100 = 1% |
9 47ms 8/ 100 = 8% 0/ 100 = 0% 0.ae1.XL4.SJC7.ALTER.NET [152.63.51.41]
7/ 100 = 7% |
10 88ms 15/ 100 = 15% 0/ 100 = 0% 0.so-7-0-0.XT4.DFW9.ALTER.NET [152.63.10.13]
1/ 100 = 1% |
11 99ms 16/ 100 = 16% 0/ 100 = 0% GigabitEthernet7-0-0.GW13.DFW9.ALTER.NET [152.63.102.221]
42/ 100 = 42% |
12 --- 100/ 100 =100% 42/ 100 = 42% ncsoft-gw.customer.alter.net [152.179.113.90]
0/ 100 = 0% |
13 --- 100/ 100 =100% 42/ 100 = 42% 64.25.32.26
0/ 100 = 0% |
14 100ms 58/ 100 = 58% 0/ 100 = 0% 64.25.36.22

Trace complete.

 

Posted

So far this morning, my version of this problem seems to have disappeared, at least temporarily. After zoning multiple times on 2 characters, I haven't been mapserved. Wish there was something I could point to as a fix for others, but in my case the cause and resolution(?) remains a mystery.

 

Posted

Quote:
Originally Posted by Naelyan View Post
Also, here are the test results you asked for. I sent these to tech support yesterday. Thank you for assuming I had not done so.
These aren't the files I asked for. They do little for the helpful technically minded people on the forums in providing information that may assist you.

I didn't assume you hadn't filed a ticket or been working with support. Since you didn't say anything about whether you had filed a ticket or contacted support in any way I didn't assume whether you had or hadn't done so. Instead, I asked a question and then made a statement that was conditional on the answer to that question being yes. Obviously, if the answer was No then it didn't apply to you.

I then went on to give additional information such as the address to the support site which has recently changed. Some people don't know about the change so I find it helpful to point people to the new address.

I also gave a link to a very well written guide for asking for help. Apparently, you didn't bother reading it very well since you think the logs you posted are what's in that guide.

You may want to re-read what I actually said and not assume I said something different.

If you'd like to post the logs requested in the guide, I'll take a look at them to see if anything stands out.

Also, as far as Firewalls go with this game, we've had several cases in the past where people had allowed the game and it's various executables in their firewall and everything was working fine but after an update the file was changed just enough that the firewall no longer considered it to be the same files it had been told to allow. Simply removing and readding the file allowance in the firewall generally resolves things along those lines.

EDIT: Similarly, we've had problems with a couple of anti-virus programs blocking and even removing files, especially after a patch. It may be something worth looking at rather than just outright dismissing it as a possibility.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

The ZoneAlarm firewall for instance will reask for approval after a patch. When the Launcher is patched you are asked multiple times since the launcher bootstraps copies of itself during the patching process.

Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components

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