Discussion: New Refer a Friend program starting soon!

I completely agree, I myself just sent a friend an invitation via Refer a friend inside the account management and he's having the same thing. It's not letting him use the code and I think he even purchased VIP. I mean seriously what happened to this so called VIP support we're supposed to get. I myself have even submitted a support ticket about it and haven't even so much as gotten a response...that was 2 days ago. So the so called VIP support is more like joke support as its just like it was before horrid. If you want people to pay for this game then I suggest stepping up the support for it ALOT. People want reassurance that if they have issues that it will be resolved not a stupid automated message that just says we received your message or one that says I'm forwarding your request to a senior developer (who most likely will never even respond). I admit I did have an issue with a costume piece recently and although it took forever to get a response you did end up fixing the issue. With that being said I suggest if your not ignoring peoples concerns then I suggest you at least respond to them everyday that the ticket is still open and give them a little update on whats being done to help them.

The game isn't everything NCsoft, without proper support and status updates on those support issues you will find yourself with alot of pissed off players both free and VIP. And yes I would also like my 500points for referring a player who became VIP but what irritates me even more is the blatant incompetence of your support staff to help my friend and myself. He who is new and if you don't already know this the image of a company that's providing the game is key to a new player else they will just leave. And then there's myself and I've been here with you all since 2004 and yet its the same thing come on NCsoft get your s*** together and either fire your support staff or make them work.

And just to clarify with a little recap I am not trolling in any way I'm just speaking on behalf of myself (concerned Veteran VIP) and my friend (New player recently became VIP) both of which are really irritated by this. I will actually call support later today and see if I cang et this resolved if so then I will retract some of my statements and clarify that if you want support you should call. Again my apologies to those who find this offensive.

*Edit as of a recent reply via email: If NCsoft will not handle their matters with the dignity and honor as a company should I will be forced to retaliate via all means at my disposal either by using my host, admin privs on several top mmo community sites, underground knowledge or otherwise.