City of Heroes Beta won't install, giving me a weird error

Hello,

I'm trying to install the CoH Beta, and every time I run it it's giving me this error after about three or four seconds, before it can download anything:


The server does not support the necessary HTTP protocol. Background Intelligent Transfer Service (BITS) requires that the server support the Range protocol header.

I am using Windows 7, with Bitdefender Internet Security 2012, and to my knowledge, am not using any proxy servers. I use wi-fi to access the internet, and have a Netgear Wireless N router.


Both the regular CoH download and CoH Test server have installed just fine. The first time I ran my new Beta shortcut, I forgot to run it as an administrator. Since then, I've been running it as an administrator, and have completely shut off and restarted the NCsoft Launcher in between a few of the runs as an administrator. I have also tried disabling most of Bit Defenders security settings including firewall, anti-virus, anti-phishing, and blocking of port scans, as well as running it in game mode.

Does anyone know what might be causing this?

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Liberty Server:
Genso - level 50 controller
Tsuya - level 50 controller
Mia Chan - level 50 controller
Tsu One - Level 50 scrapper
Ember Kitten - Level 50 Blaster
Various alts

There are generally two causes for this error.

The first is a proxy setting, which you don't think you are using.

The second is usually a firewall setting, although it could be a setting in any device between you and your internet connection (I'll explain that in a sidenote at the end). I'm not overly familiar with Bitdefender Internet Security and how it's configured, but I'm fairly sure it has a Firewall built in. Make sure that you allow all of the traffic used by the game and the updater and launcher. A fairly simple way to test this would be to temporarily turn off the firewall and try to have it install Beta again. If it goes fine, you'll know it's a firewall setting.

If not, it's very possibly a proxy setting somewhere.

As a side note to all of this, I work as a Tech in a school district. I was doing some work one evening in the office and thought I'd download Beta on my laptop. I was getting the same error messages and all I could find were references to WSUS servers not updating, which really wasn't helping except that they all pointed to Firewall's and/or Proxy settings.

I knew it wasn't a proxy setting and the Windows Firewall was set to OFF since I was at my office. Then it hit me that it could be related to our Internet Content Filter used to block inappropriate websites here at school. Since the guy that configures it wasn't around, I couldn't get him to watch the traffic from that laptop's IP and see what rule was blocking it (if any) but I was fairly certain that this was the problem since in some ways the Internet Content Filter works similarly to a Firewall.

I knew a quick way to test it was to set the IP address on the laptop temporarily to an IP address that is unfiltered and see if it allowed it. I was able to successfully install Beta on my laptop using this IP, so I let it download and launch and then changed the IP back to a DHCP address. I don't play from the office, but if I'm putting in long hours I'll occaisionally bring the laptop and let it update from there since it's a much faster connection.

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.