Client repeatedly crashing

My friend has issues with her client repeatedly crashing, both in game and at log-in. She recently got the game to play with myself and some friends, so I'm wondering is there anything we can look at settings wise to try and ease this before we go into the more involved technical support. Also, although I've done a quick search on both Google and through the forums if anyone else has had a similar problem or it's a known issue that I've missed a heads up would be greatly appreciated.

Following your advice she ran the tool and passed the output text file on to me; so I have pasted it here. As the display driver was yellow, which I thought might be a sign of an issue I checked in with her but her drivers are up to date and were also updated recently. If there's anything in here you can notice that might causing issues I'd appreciate the help. I feel kind of bad as she spent the money to play with me and now effectively can't.



---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at July 16, 2011 19:33 (-06:00)
Operating System: Windows Vista? Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.101014-0432)
System Manufacturer: Dell Inc.
System Model: XPS 730
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 2812MB
.Net Memory Report: 803MB out of 2812MB available
Page File: 2011MB (4628MB currently in use)
C Drive: (ST310003 40AS SCSI Disk Device) 368646MB out of 943564MB (39%) free
D Drive: (ST310003 40AS SCSI Disk Device) 3911MB out of 10239MB (38%) free
F Drive: (HL-DT-ST DVDRRW GSA-H20L ATA Device) zero-size drive
E Drive: (PLDS DVD+-RW DH-16A6S SCSI CdRom Device) zero-size drive
J Drive: (APCXI INWHIJK9I389 SCSI CdRom Device) zero-size drive
G Drive: (APCXI INWHIJK9I389 SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Dell SP2208WFP(Digital)
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 3870 X2
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x950F)
Video Memory: 2163 MB
Driver Version: 8.17.0010.1083
Driver Date: 01/01/0001 12:00:00 AM
Driver Language: English

Sound Device Description: Speakers (Creative SB X-Fi)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1374
Driver Date: 06/03/2009 2:27:00 PM

Sound Device Description: SPDIF Out (Creative SB X-Fi)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1374
Driver Date: 06/03/2009 2:27:00 PM


WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0F642F
Motherboard Version: A00
BIOS Manufacturer: Dell Inc.
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: DELL - 42302e31
BIOS Release: 20080624000000.000000+000


Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 2x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?


World Texture Level: Very High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.297
Music Sound Volume: 0.151

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2050.201106290226.1.0
Installation Directory: C:\Program Files\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found

With the date for the video drivers showing as 01/01/0001 and the other drivers showing proper dates, it looks like the video driver installation is corrupted. Several people are reporting problems with the most current versions of the ATI drivers so I'm going to link the 11.2 version as that is one that seems to work for several. Here is the link to the Previous Drivers page for that card and OS combination.

My recommendation would be to reinstall the video drivers using the steps below:

Download and install Driver Sweeper but don't run it yet.

Download the 11.2 drivers but don't install them yet.

Go to the Control Panel's Programs and Features page and uninstall the ATI drivers and software for the video card.

Reboot the computer in Safe Mode. Cancel any Hardware Wizards that come up.

Run Driver Sweeper and have it remove the left-over traces of the ATI drivers.

Reboot the computer normally. Cancel any Hardware Wizards that come up.

Install the drivers that you downloaded previously.

-------

You can check to make sure that they are installed cleanly by running CoH Helper again and checking the date. I'd wager that the date for the video drivers will show correctly and also not be yellow.

EDIT: If the sound card drivers had been showing the date in the same format I wouldn't suspect corrupted drivers but rather that the date format is not set for MM/DD/YYYY format or something is set to a non-US setting.