City of Heroes: Live Forum Archive

I'm Back

Amerikatt

By Amerikatt,
Posted on: 2011-07-02 14:07 in The European Lounge

 

Posted

Yeah, got locked out of my old Master Account, but now I'm back and ready to play.

 

Posted

Quote:
Originally Posted by Golden Girl View Post
Welcome home

You can contact support to get your master account unlocked.
I did contact support, they wanted all the keys on my account before they'd unlock it.

 

Posted

Hi and welcome back!

@Nanas (on Defiant)

 

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welcome to the EU kingdom :P

 

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I've been locked out of my master account a few times. They initially ask for keys and stuff like that, but once you laugh at them they become more resonable and ask just for debit / credit card used with the account instead

 

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Another returnee , welcome back Blue

 

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Welcome back! For what it's worth, I apparently had my account hijacked, or they suspected it of such anyway, and had my account locked for a few days not too long ago. They asked for ALL the keys (all of them!) and I simply told them I don't have a full list but searched my connected email for anything from ncsoft and gave them the three-five keys that popped up, mostly recent booster pack codes and I believe Going Rogue. This was apparently sufficient for them, and I would imagine even just one would be sufficient as each code is unique and if you can tell them one attached to your account then it's pretty easy to figure out that you're the account holder, unless your email was hijacked too.

Don't sweat it too much, it's very easy to get your account back in your hands, it only took me about an hour, and then only because I was waiting on emails back and forth. I would have called the helpline had it been during business hours.