Antimatter gets stuck and fails the trial

Twice yesterday I ran Keyes. Twice yesterday, in two different leagues with 46 different people, it bugged, with Antimatter getting stuck in geometry, both times at Reactor Infinity. Twice, a GM (in the second one, two, in fact), came and got him free, taking 5-10 minutes to show up.

Twice, we failed, because of the lost time. And twice, the GMs refused to add trial time (not sure if they can) or award the lost empy (reasonably sure they can).

This would not be such an issue, if the trial were not such a tremendous investment of time and effort. I am complaining about the bug (which was apparently known on beta and still not fixed, despite being trial-breaking) and not the conduct of the GMs, though I will say that it is rather grating to fail twice and get nothing for our effort because of circumstances we can in no way control.

Please fix this, devs.

From the Patch Notes for the newest patch on the Test server:

Quote:

Originally Posted by Freitag COMBINED Incarnate Trial: Keyes Island Reactor Anti Matter should no longer get stuck in walls and platforms.

I know the GM's don't have the capability to add time to the trial. I'm fairly sure that they cannot award the Empyrean merits when all of the conditions for the awarding of those merits isn't met. That's the standard they've had with any rewards since day 1 of the game.

Also, it seems likely that the GMs have no way of determining just who is eligible for an Empyrean and who is not.