Disappearing respec recipe! :(


Mandur12

 

Posted

I had my first ever Respec recipe drop on a new alt yesterday. I emailed it to my global with no issues. When I went to claim it on my main, his recipe inventory was full which I did not realize.

I hit claim on the email attachment and got the "inventory full" prompt. However, the recipe disappeared from the email attachment also! I made room in my recipe inventory after, closed and reopened both that and my email, and nothing. It has completely disappeared.

I just sent in a petition in game explaining what happened, but I'm not sure if they will be able to fix something like this... Has anything similar happened to anyone else?


 

Posted

Quote:
Originally Posted by TwoHeadedBoy View Post
I had my first ever Respec recipe drop on a new alt yesterday. I emailed it to my global with no issues. When I went to claim it on my main, his recipe inventory was full which I did not realize.

I hit claim on the email attachment and got the "inventory full" prompt. However, the recipe disappeared from the email attachment also! I made room in my recipe inventory after, closed and reopened both that and my email, and nothing. It has completely disappeared.

I just sent in a petition in game explaining what happened, but I'm not sure if they will be able to fix something like this... Has anything similar happened to anyone else?
Yes. Customer Service will tell you to clear out some space from your inventory and try to reclaim something else (email yourself another recipe, e.g.) and then the Respec Recipe will come back from Limbo.


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Posted

Quote:
Has anything similar happened to anyone else?
A friend of mine tried to claim an email with an inf attachment that would have put her over the inf cap. It reported that it failed, gave the reason, but still stripped the attachment off of the mail anyways. She's also in contact with support over the issue. So yeah, something doesn't appear to work quite right there.... at least occasionally.

edit:
Quote:
Customer Service will tell you to clear out some space from your inventory and try to reclaim something else (email yourself another recipe, e.g.) and then the Respec Recipe will come back from Limbo.
And this is what she was told to do, but that she says the technique didn't seem to work for her.


 

Posted

I've had that happen too. Sometimes, it takes the lost item a long time to come back (3 days was my record). I never lost anything important, so I've never petitioned it.


@Roderick

 

Posted

I had one disappear for the same reason (a crafted miracle unique ) - had time to petition and run 3/4 of a kill all and it magically appeared in my inventory. My advice would be to petition - they're good about datamining and getting things back for you, but if you're like me the very act of petitioning will murphy's law it back into your inventory.


 

Posted

Yeah I got a response saying what you guys said and it ended up working, I got the recipe back- emailing something else and making room did the trick.... Thanks for the help everyone. I was afraid it was going to be a "can't prove that you lost it, we can't do anything" situation.