CoH launches, but will not load.
By
KritikalMass,
Posted on: 2011-06-07 16:44 in ALL ACCESS Gameplay Technical Issues Bugs
Please follow Hyperstrike's instructions in the stickied thread called [Guide] Asking for technical help on the forums.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
And now, the Hijack This log.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:33:26 PM, on 6/7/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16766)
Boot mode: Normal
Running processes:
C:\Windows\SOUNDMAN.EXE
C:\Program Files (x86)\AIM\aim.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Users\Luke\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://myu.usd.edu/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [Aim] "C:\Program Files (x86)\AIM\aim.exe" /d locale=en-US
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 7490 bytes
Total Characters: 120
Lowest Level: 1, Luke Johnson (Staff/WP Brute, Virtue)
Try starting in safe mode and see if that will at least let it run.
Don't count your weasels before they pop dink!
Quote:
|
Originally Posted by KritikalMass
Monitor:
Monitor's Max Resolution: (blank) Video Device Name: AMD Radeon HD 6800 Series Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x6739) Video Memory: 2803 MB Driver Version: 8.850.0.0 Driver Date: 4/19/2011 9:07:46 PM Driver Language: English |
Quote:
|
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing) |
The only other things I see that concern me are the Unknown entry on the Anti-Aliasing and the lack of Service Pack 1. I don't think either one would cause this problem though.
It's possible that the video driver installation may be corrupted, and you did mention there were concerns about the video card (without any details). You could always download the 11.4 drivers but not install them yet, uninstall the existing drivers and the CCC from Programs and Features in the Control Panel, reboot into Safe Mode and run Driver Sweeper to get rid of the remnants of the old drivers, reboot into normal Windows and install the drivers from the downloaded file.
I'm not seeing any of the programs that are known to cause this type of problem in the HJT logs or anything really out of the ordinary other than what's been mentioned.
Are you running the Launcher as Administrator?
As Mandu said, try running it in Safe Mode to see if that will let the game launch.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Tried to start in safe mode, got an error message. "Detected video card or driver is currently unsupported. The game may run poorly or not at all with you [sic] current configuration." And then some stuff about drivers.
The Driver Sweeper thing is next, then. There has been some monkeying on that front--I did switch to my old vid card for a while, and I'm also using the hard drive from my previous desktop (which has already played merry hell with other drivers.)
So...start in safe mode, run Driver Sweeper, delete all the NVIDIA stuff, then...?
As for the Administrator thing...I'm...not entirely sure. Hadn't gotten any notices about it until yesterday, when I tried to run Helper/Hijack. THEY said I wasn't the administrator, then the CoH launcher also said I wasn't the administrator. But mine is the only profile on the computer. So I don't know.
Total Characters: 120
Lowest Level: 1, Luke Johnson (Staff/WP Brute, Virtue)
Did you try the game's safe-mode or Windows' safe-mode?
Tex: Windows.
Total Characters: 120
Lowest Level: 1, Luke Johnson (Staff/WP Brute, Virtue)
The game will definitely never run properly in Windows' safe-mode.
Try running the game with the game's safe mode.
Now I feel a bit silly. I'd forgotten the game even have a safe mode.
Good news, everyone! The game WILL load in safe mode!
Total Characters: 120
Lowest Level: 1, Luke Johnson (Staff/WP Brute, Virtue)
OK. That let's us know that it's likely a setting that is hanging you up. So, launch the game in Safe Mode and one-by-one adjust the graphics settings and save them. I would even quit to the Desktop after making any change and see if you can get back in. If not, you know to launch in Safe Mode again and NOT change whatever that setting was. It's more time-consuming doing it this way, but it let's you know exactly which setting/settings is causing your problem.
As for the Administrator thing, Windows Vista and Windows 7 behave differently from previous versions of Windows.
Even if you are on the only account on the computer, there are some things you need to Run as Administrator to do correctly. It's a security thing for your protection. The easiest thing to do is to just right-click your shortcut to the launcher and select Run as Administrator. You could also right-click the shortcut and go to the Properties then set it to Run as Administrator on the Compatibility tab.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Update.
After running the game in safe mode on Wed. night, I also hit up Microsoft Update and got Service Pack 1 (which for some reason was not an automatic download.)
Did a test run of CoH in regular mode Thur. afternoon...and it loaded up just fine. Played with the graphics settings, jacked it up all the way into ultra mode, reset the resolution...and it always worked (well, not always...it got mad at me when I tried one of the res. settings, and booted me back into 800x600. But apart from that.)
So either the issue is something that got pushed to minimum by safe mode, and I haven't found yet...or getting service pack 1 solved the problem. Regardless, I'm taking the win.
Thanks for your help, everyone. I hope you are rewarded with delicious sandwiches for the rest of your days.
Total Characters: 120
Lowest Level: 1, Luke Johnson (Staff/WP Brute, Virtue)
Bought a new computer, so that I could play CoH better. Ran into several disasters which have been resolved, so now I have a functioning desktop...only, City of Heroes won't load. The launcher starts up, I click the "play now" button, the "Loading..." bar comes up...and then, nothin'. I tried to run it today and that loading bar sat there for an hour and a half before I finally gave up.
There are concerns about the video card...however, the internet has been working fine, and Blood Bowl will start up with no problems. It's just that since I bought this thing to play CoH better, and it won't run the game at all...yeah. Sucks a little bit.
Here's the specs:
Motherboard: MSI 870A-G55
Processor: AMD Phenom II X4 965
Vid Card: Radeon HD 6850
RAM: 2x2 GB (DDR3, 1600)
Any ideas? Fixes? Hints? Help? (Help!)
*EDIT*
First, the CoH Helper log.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at June 7, 2011 21:30 (-05:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)
System Manufacturer: MSI
System Model: MS-7599
BIOS: Default System BIOS
Central Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.5GHz
Memory: 4096MB
.Net Memory Report: 2843MB out of 4095MB available
Page File: 6626MB (1561MB currently in use)
C Drive: (ST3200827AS ATA Device) 125259MB out of 185782MB (67%) free
D Drive: (HL-DT-ST DVD-RW_GSA-H11N ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: AMD Radeon HD 6800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x6739)
Video Memory: 2803 MB
Driver Version: 8.850.0.0
Driver Date: 4/19/2011 9:07:46 PM
Driver Language: English
Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 7:07:00 PM
Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 7:07:00 PM
Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 7:07:00 PM
WMI Information
Motherboard Manufacturer: MSI
Motherboard Model: (empty)
Motherboard Product: 870A-G55 (MS-7599)
Motherboard Version: 5.0
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: Default System BIOS
BIOS Version: 7599MS - 20100827
BIOS Release: 20100827000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (0)
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Very High
Character Texture Level: Medium
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Shadow maps
Shadow Map Shader: Low quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2010.201105250125.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found
Total Characters: 120
Lowest Level: 1, Luke Johnson (Staff/WP Brute, Virtue)