The hitching, stuttering and lockup problem
By
Calibre,
Posted on: 2011-01-08 13:38 in ALL ACCESS Gameplay Technical Issues Bugs
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:34:37 PM, on 1/8/2011
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v7.00 (7.00.6000.17093)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
C:\WINDOWS\SysWOW64\CTsvcCDA.exe
C:\Program Files (x86)\GIGABYTE\EnergySaver\GSvr.exe
C:\Program Files (x86)\Java\jre6\bin\jqs.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\SysWOW64\IoctlSvc.exe
C:\WINDOWS\SysWOW64\ctfmon.exe
C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\SysWOW64\rundll32.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://support.microsoft.com/?kbid=901105
R3 - URLSearchHook: DeviceVM Url Search Hook - {0063BF63-BFFF-4B8F-9D26-4267DF7F17DD} - C:\WINDOWS\SysWOW64\dvmurl.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=userinit
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files (x86)\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn\YTSingle Instance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [GEST] <B÷w\ü
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~2\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [GBTUpd] "C:\Program Files (x86)\GIGABYTE\GBTUpd\PreRun.exe"
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files (x86)\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DW6] "C:\Program Files (x86)\The Weather Channel FW\Desktop\DesktopWeather.exe"
O4 - HKCU\..\Run: [Singlesnet] C:\Program Files (x86)\Singlesnet\Singlesnet\Singlesnet.exe
O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ESC Trusted Zone: http://runonce.msn.com
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - https://lms.aa.com/sumtotal/nas/wbt/...ab/awswaxd.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/Driver...sysreqlab3.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1234730297390
O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} (Creative Software AutoUpdate) - http://ccfiles.creative.com/Web/soft...01/CTSUEng.cab
O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/soft...3/CTPIDPDE.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/soft...5113/CTPID.cab
O20 - AppInit_DLLs: C:\WINDOWS\SysWOW64\guard32.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\SysWOW64\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\SysWOW64\browseui.dll
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - C:\WINDOWS\System32\dmadmin.exe (file missing)
O23 - Service: Event Log (Eventlog) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
O23 - Service: GEST Service for program management. (GEST Service) - Unknown owner - C:\Program Files (x86)\GIGABYTE\EnergySaver\GSvr.exe
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - C:\WINDOWS\system32\imapi.exe (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files (x86)\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - C:\WINDOWS\system32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files (x86)\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: Net Logon (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\WINDOWS\system32\nvsvc64.exe (file missing)
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\SysWOW64\IoctlSvc.exe
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Virtual Disk Service (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\WINDOWS\System32\vssvc.exe (file missing)
O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\wmiapsrv.exe (file missing)
--
End of file - 9809 bytes
Hey all, Techies
Yeah, having the hitching, stuttering randomly leading to a hard lockup. I installed and ran CCleaner and this seemed to help for maybe one session. I also notice that when I open my download folder, the icons for the progs I've downloaded here and there take a noticeable time to render...something isn't right but I can't figure it out. COMODO says nothing is wrong.
Cal
I don't see any particular problem with the hardware and software you posted.
Resolution reads at 1680*1050... you aren't pushing any heavy Ultra-Mode settings... Should be well within range of what a 9800 GT should be able to push no problem.
Did this just start on the last patch to the game? Or did it start on a non-patch period?
Noticed nothing throughout beta for I19...then bam! live launch, it started for no apparent reason.
See anything wrong in hijack?
and many thanks!
Cal
Quote:
okay.|
Originally Posted by Calibre
Hey all, Techies
Yeah, having the hitching, stuttering randomly leading to a hard lockup. I installed and ran CCleaner and this seemed to help for maybe one session. I also notice that when I open my download folder, the icons for the progs I've downloaded here and there take a noticeable time to render...something isn't right but I can't figure it out. COMODO says nothing is wrong. Cal |
Click on start
Click on run
type in cmd
hit ok
we should be at the DOS box
type in: chkdsk /f /r
hit enter
hit y for yes
exit the DOS box
reboot
computer will come back up and run through a Check Disk. It will take a while on a 250gb drive.
When the check disk completes Windows should automatically restart
Go to the control panel
Go to Administrative Tools
Click on Event Viewer
Click on the section labeled Application
Double click on the entry labeled winlogon
The results of the Check Disk will be here.
If you have any Bad Sectors, your hard-drive is starting to die.
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 384 unused index entries from index $SII of file 0x9.
Cleaning up 384 unused index entries from index $SDH of file 0x9.
Cleaning up 384 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
244187968 KB total disk space.
38989668 KB in 45348 files.
14736 KB in 5951 indexes.
0 KB in bad sectors.
138132 KB in use by the system.
65536 KB occupied by the log file.
205045432 KB available on disk.
4096 bytes in each allocation unit.
61046992 total allocation units on disk.
51261358 allocation units available on disk.
Internal Info:
e0 f9 00 00 6e c8 00 00 24 17 01 00 00 00 00 00 ....n...$.......
15 01 00 00 02 00 00 00 44 06 00 00 00 00 00 00 ........D.......
8a 03 b4 04 00 00 00 00 74 38 e8 1f 00 00 00 00 ........t8......
e4 19 7b 09 00 00 00 00 d4 32 d8 40 03 00 00 00 ..{......2.@....
58 5f 13 c4 07 00 00 00 3c ac be 39 0b 00 00 00 X_......<..9....
00 f9 02 95 00 00 00 00 40 78 01 00 01 00 00 00 ........@x......
d8 1b 00 00 01 00 00 00 50 3d 0b 00 00 00 00 00 ........P=......
Windows has finished checking your disk.
Please wait while your computer restarts.
For more information, see Help and Support Center at
Man, that check disc took a long time. Anyway, I went ahead and did a defrag as well. About to see how it works.
Cal
No. Defrag made no difference.
Any ideas?
Cal
Quote:
other than normal conflicts and problems with the Nvidia drivers? I really don't know what to tell you.|
Originally Posted by Calibre
No. Defrag made no difference.
Any ideas? Cal |
So, let's start from the side of potential graphics problems then.
Go download the Heaven 2.1 benchmark: http://unigine.com/download/
Run the benchmark under both the OpenGL and the DirectX 9 modes.
If you get graphical errors, or if the OpenGL mode is drastically slower than the DX9 mode, then the problem is going to be your drivers / graphics card.
No, no graphic problems. Awesome graphics, btw.
I tried to save a report but don't see it saved where I told it to...still trying.
Cal
I'm going to have to conclude that it's COH itself that is the problem. The hitching and stuttering is getting worse. Lockups just now and then. I'd hate to have to just give it up, but apparently I'm going to have no choice. Not going to play under these conditions.
Cal
Quote:
there still somethings you can do from that point.|
Originally Posted by Calibre
I'm going to have to conclude that it's COH itself that is the problem. The hitching and stuttering is getting worse. Lockups just now and then. I'd hate to have to just give it up, but apparently I'm going to have no choice. Not going to play under these conditions.
Cal |
Uninstall the entire CoH installation.
Then defrag the hard drive.
Reinstall the CoH installation.
If it's a corrupted CoH file, that "should" fix the problem.
Try turning ambient occlusion completely off. It's currently for some reason hitting performance much harder than it was previous to I19.
Don't count your weasels before they pop dink!
Turning that off, yeah, that removed 90% of the hitching. I still have a quick freeze at regular intervals...hard to describe. Like a micro lockup lasting very much less than a second...something I've never had before this Issue.
I notice no real difference in the graphics turning this off. My next step is as je_saist suggested.
thanks for all the help, guys
Cal
I can't really add much to this, but I have noticed that my GeForce 9600 GT has stuttering issues in CoH if I have any level of Anisotropic Filtering enabled.
Try disabling Anisotropic Filtering and let us know if that helps you too.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at January 8, 2011 15:32 (-05:00)
Operating System: Windows XP Professional x64 Edition (5.2, Build 3790) Service Pack 2 (3790.srv03_sp2_gdr.100216-1301)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: EP43-UD3L
BIOS: Default System BIOS
Central Processor: Intel(R) Pentium(R) III Xeon processor (2 CPUs), ~2.5GHz
Memory: 4094MB
.Net Memory Report: 3317MB out of 4094MB available
Page File: 5221MB (670MB currently in use)
C Drive: (ST3250410AS) 200227MB out of 238464MB (83%) free
D Drive: (TSSTcorp CDDVDW SH-S223Q) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.3790.3959 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 512.0 MB
Driver Version: 6.14.0012.6099
Driver Date: 10/16/2010 1:55:00 PM
Driver Language: English
Sound Device Description: SB X-Fi Audio [D000]
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1373
Driver Date: 6/4/2009 2:49:08 AM
WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: EP43-UD3L
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Default System BIOS
BIOS Version: UNKNOWN
BIOS Release: 20081211******.******+***
Registry Information for Current User
Resolution: 1680x1050
3D Resolution: 1680x1050 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: None
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: 2x
Anisotropic Filtering: 2x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (5)
World Texture Level: High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: Yes
Ambient Occlusion: Performance
Occlusion Strength: Slight
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 0.611
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.387
Music Sound Volume: 0.163
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.250
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 1198617 bytes/second
Current Game Version: 1900.201011102104.27
Installation Directory: C:\Program Files (x86)\City of Heroes
Mod files in the Data directory
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 32 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files