Is there a an account support phone number?
By
Angelofvalor,
Posted on: 2010-12-30 22:22 in Player Questions
yes, but it is only during the day.
http://help.ncsoft.com/cgi-bin/ncsof...p?p_faqid=4654
Quote:
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Phone Support We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section. From within the US: 1-512-225-6359 From outside the US: (++1) 512-225-6359 Mon-Fri 12pm to 5pm, Central |
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Phone Support
We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section.
From within the US: 1-512-225-6359
From outside the US: (++1) 512-225-6359
Mon-Fri
12pm to 5pm, Central
NOTE: We do not have a European support number. You must dial your country's International Access Code in order to call support from outside the United States.
Thank you for the phone number, and as I stated above I already tried the support stuff and sent more then one ticket.
Quote:
Your NCSoft account, or your CoH account? Your CoH account is the same as the one you use to log into the forums. IIRC, the first NCSoft game you register defaults to the same as your NCSoft master account, too, but you can change that.
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Originally Posted by Angelofvalor
I cannot remember the right account name or password for some reason, and tried sending them a ticket and they never send anything back to me about it. I really need to get into my nc soft account.
Thanks all. |
http://www.fimfiction.net/story/36641/My-Little-Exalt
The OP may have more than one NCSoft game on his Master Account and CoH may not be the first game on that account. So it's quite possible he may have a different login for his Master Account. That's how it happened to me with my Master Account.
If that's the case then I hope the OP can provide support with the info they will ask for to verify he actually is the account holder. I had to jump thru hoops for over a month to prove I was who I said I was last year (and I had all the info they asked for at my fingertips) when I returned to GW and found they had changed their security features and I couldn't log in to play.
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The only change I know of is that you have to enter one of your character's names in addition to your password.
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Originally Posted by Forbin_Project
when I returned to GW and found they had changed their security features and I couldn't log in to play.
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http://www.fimfiction.net/story/36641/My-Little-Exalt
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Exactly the one I'm talking about. And since I only play that game maybe for a day or two every 3-4 months I couldn't remember the names of my characters when I returned to play again. So I had to contact support and ask them to give me one of my names. |
Originally Posted by Fleeting Whisper
The only change I know of is that you have to enter one of your character's names in addition to your password.
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Before they agreed to do that they told me I had to prove I owned the account by providing the serial codes for my GW account. Fortunately Serial codes are one of the things I always keep records of.
Now despite my being able to provide the codes the same day they asked for them it took support an entire month to respond with my character names. I had to escalate the issue 2-3 times before getting satisfaction.
I cannot remember the right account name or password for some reason, and tried sending them a ticket and they never send anything back to me about it. I really need to get into my nc soft account.
Thanks all.