Can't logon/stay logged on
By
Finduilas,
Posted on: 2010-12-27 21:58 in ALL ACCESS Gameplay Technical Issues Bugs
Finduilas, I would first call Verizon Fios and ask if they have experienced problems in your area. They should be able to remotely test your connection/speed to see if there is a loss. If there is a problem on their end they should resolve it for you. If it turns out to be not that, come back here and we'll carry on. Good luck and don't give up.
�Many things worth doing in the world had been declared impossible before they were done.� I thought about mentioning before that we're in the Boston area which was completely socked by snow on Sunday; lots of power outages and other stuff as a result. Not sure whether that could be causing the problem, but I'll give Verizon a call.
My Characters
Knight Court--A CoH Story Complete 2/3/2012
Got my fingers crossed, but it looks like it's fixed. I called Verizon, and after a looong wait on hold, I got a very helpful tech guy. When I explained that three computers had the same problem, he was quite willing to accept that it probably a internet problem and not a hardware problem. (I hate it when they treat you like an idiot!)
Anyway, he "broke the lease" on my router, which evidently sends the your signal along a different route than before and can bypass a problematic connection. Seems to have worked, so I'm a happy camper again!
My Characters
Knight Court--A CoH Story Complete 2/3/2012
YAYYYYYYYYYYYY! That's awesome! I love it when problems are solved...
�Many things worth doing in the world had been declared impossible before they were done.�
Starting today, we've been having terrible trouble connecting and staying connected to CoH from the computers at our house. At first I thought it was just my computer, but my work laptop and my daughter's laptop are having the same problems.
Here's what happens:
We can get to the logon prompt, but once there, about 50% of the time, we'll get the "The game client was unable to connect to the login server" error message.
If we keep trying, we'll either get the "unable to connect" message again, the "this account is already logged on" message, or we make it to server select.
If we make it to the server select screen and select a server, there's about a 75% chance we'll get a "No response from this server" message, and 25% chance we make it to the character screen.
If we make it to the character selection screen (and haven't done something violent to the computer in frustration) and select a character, it will either stall, then bump us out with a "mapserver cannot connect" message, or lure us into a false sense of accomplishment by actually loading the character, in which case we mapserver the first time we try loading into another area.
Don't know whether this is significant, but I've been able to at least login with a few characters, but the one that started this problem--the one I most want to play, of course--gets a mapserver message every time at character select.
As you can imagine, this is incredibly frustrating. We have Verizon Fios as our IP, which has never given us any significant problems. Since it happens on three computers, it's hard to believe the problem is our computer hardware. Could this be an issue with our router/modem, or with or internet connection? I haven't tried powering down and restarting the router yet, but that's next on the list.
Any suggestions would be greatly appreciated.
My Characters
Knight Court--A CoH Story Complete 2/3/2012