City of Heroes: Live Forum Archive

Constant, Random, Crashes

capnkangaroo

By capnkangaroo,
Posted on: 2010-11-23 10:21 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

My CoX game consistantly crashes. It crashes when I'm idling in Atlas, running around, not focused on the game, and very often during any missioning or fighting. At times it won't crashes for hours, and other times it'll crash upwards of 10 times an hour.

Here is one of the error descriptions I get when it crashes (from the most recent crash) - underneath it is the CoHHelper and Hijack This! logs. I've got the most recent version of all my drivers to my knowledge, so I'm not quite sure what's causing it.

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: cityofheroes.exe
Application Version: 1.0.0.1
Application Timestamp: 4cc8cc86
Hang Signature: e1ef
Hang Type: 1
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: e1ef2af65354462172da0624c3289f14
Additional Hang Signature 2: 0f10
Additional Hang Signature 3: 0f1036562d57ab5f02c1f93a65b6cc00
Additional Hang Signature 4: 256c
Additional Hang Signature 5: 256c782e8d2ec0c504b06a40ad5430c4
Additional Hang Signature 6: 4b89
Additional Hang Signature 7: 4b89066d5f2311ef2aaee249e0f8e684

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


--- HIJACK THIS ---

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:19:13 PM, on 11/23/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16671)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\mIRC\mirc.exe
C:\Program Files (x86)\Miranda IM\miranda32.exe
C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\mswinext.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: @C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r
O4 - HKLM\..\Run: [Bing Bar] "C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O4 - HKCU\..\Run: [Steam] "c:\program files (x86)\steam\steam.exe" -silent
O4 - HKCU\..\Run: [WLAN Optimizer] C:\Users\Rincewind\Desktop\wopt021\WLAN Optimizer.exe
O4 - HKCU\..\Run: [DriverFinder] C:\Program Files (x86)\DriverFinder\DriverFinder.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O15 - Trusted IP range: http://192.168.1.1
O15 - ESC Trusted IP range: http://192.168.1.1
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/Driver...reqlab_nvd.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MATLAB Server (matlabserver) - Unknown owner - C:\MATLAB6p5\webserver\bin\win32\matlabserver.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Ralink Registry Writer (RalinkRegistryWriter) - Unknown owner - C:\Program Files (x86)\RALINK\Common\RalinkRegistryWriter.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Update Center Service (UpdateCenterService) - NVIDIA - C:\Program Files (x86)\NVIDIA Corporation\System Update\UpdateCenterService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7330 bytes


--- COH HELPER ---

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at November 23, 2010 12:20 (-05:00)
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/13/09 13:05:27 Ver: 13.02
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.1GHz
Memory: 4096MB
.Net Memory Report: 2241MB out of 4095MB available
Page File: 7964MB (2270MB currently in use)
C Drive: (Hitachi HDT721032SLA360 ATA Device) 106439MB out of 305241MB (34%) free
D Drive: (HL-DT-ST DVDRAM GH22NS50 ATA Device) zero-size drive
K Drive: (ELBY CLONEDRIVE SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9600 GT
Manufacturer / Chip: NVIDIA / GeForce 9600 GT
Video Memory: 2797 MB
Driver Version: 8.17.12.6099
Driver Date: 10/16/2010 1:55:00 PM
Driver Language: English

Sound Device Description: Speakers (VIA High Definition Audio)
Driver File: viahduaa.sys
Driver Version: 6.00.0001.7300
Driver Date: 7/10/2009 10:07:02 AM

Sound Device Description: SPDIF Interface (VIA High Definition Audio)
Driver File: viahduaa.sys
Driver Version: 6.00.0001.7300
Driver Date: 7/10/2009 10:07:02 AM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: M3A78-CM
Motherboard Version: Rev X.0x
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 02/13/09 13:05:27 Ver: 13.02
BIOS Version: 021309 - 20090213
BIOS Release: 20090213000000.000000+000


Registry Information for Current User
Resolution: 1618x1024
3D Resolution: 1618x1020 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: -8, 374
Refresh Rate: 60Hz
Vertical Sync Enabled: No


Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Smooth
Water Effects: High quality
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.464
Entity Detail Level: 1.594
Shadows Enabled: Yes
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.000
Music Sound Volume: 0.000

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.750
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 265716 bytes/second
Current Game Version: 1850.201009101722.18T2r
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 34 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

 

Posted

BUMP with another error message


Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: cityofheroes.exe
Application Version: 1.0.0.1
Application Timestamp: 4cc8cc86
Hang Signature: 99ad
Hang Type: 1
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 99ad460fdfb857d2ec3e5418085849dd
Additional Hang Signature 2: eee7
Additional Hang Signature 3: eee7f5ce98e4210c7e98038363b965d4
Additional Hang Signature 4: 99ad
Additional Hang Signature 5: 99ad460fdfb857d2ec3e5418085849dd
Additional Hang Signature 6: eee7
Additional Hang Signature 7: eee7f5ce98e4210c7e98038363b965d4

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

Posted

An odd error message today...

It said it had trouble reading the disc in drive D (my CD drive...) and then exited out.

 

Posted

Bump.

Issue 19 has passed and I'm still crashing at random intervals during play.

 

Posted

I keep crashing with this error

The NVIDIA OpenGL driver detected a problem with the display
driver and is unable to continue. The application must close.

Please visit http://www.nvidia.com/page/support.html for help.
Error code: 4

I can't play!! I want a refund for this month!

 

Posted

The game is getting quickly unplayable. Bump.

Problem Event Name: AppHangB1
Application Name: cityofheroes.exe
Application Version: 1.0.0.1
Application Timestamp: 4ce70792
Hang Signature: 99ad
Hang Type: 0
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 99ad460fdfb857d2ec3e5418085849dd
Additional Hang Signature 2: 69e7
Additional Hang Signature 3: 69e7c024dd4983c46a7aa051cc33f350
Additional Hang Signature 4: 99ad
Additional Hang Signature 5: 99ad460fdfb857d2ec3e5418085849dd
Additional Hang Signature 6: 69e7
Additional Hang Signature 7: 69e7c024dd4983c46a7aa051cc33f350

 

Posted

are u running in sli by anychance ?

 

Posted



OOPs just realised it was the cd rom drive you mentioned ignore my reply, editing because im sleepy n didnt fully read it lol


Good Luck

 

Posted

No, I only have the one video card, so there's no reason for me to run in SLI mode.

 

Posted

BUMP.

Still crashing fairly often enough that I can't run any missions without fear of crashing.
No fixes yet anywhere.

I've since decided to do a very desperate move and installed the Omega Drivers for Nvidia which are version 169.25 of Nvidia. Basically 3-year old drivers for my GPU card. (dec 2007 I believe they are?)

This is neither healthy nor good practice but I'm out of options. We'll see if it still crashes or if another solution crops up.

 

Posted

Record time, CoX hanged within 20 minutes as per the usual.

Problem Event Name: AppHangB1
Application Name: cityofheroes.exe
Application Version: 1.0.0.1
Application Timestamp: 4cf3f9c4
Hang Signature: 99ad
Hang Type: 0
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 99ad460fdfb857d2ec3e5418085849dd
Additional Hang Signature 2: cfc0
Additional Hang Signature 3: cfc0a46f37d14503636191e3d1e5e683
Additional Hang Signature 4: 99ad
Additional Hang Signature 5: 99ad460fdfb857d2ec3e5418085849dd
Additional Hang Signature 6: cfc0
Additional Hang Signature 7: cfc0a46f37d14503636191e3d1e5e683

 

Posted

Overlord.

Does safe mode crash your system? If so, your video card could be going bad.



Another thing you can try.

Your Motherboard does have onboard video. I might suggest removing your video card and loading up the game with the onboard video.

Its not a great video graphics, but it should be enough to tell you if your issue is hardware related. If the onboard video doesn't crash, its likely your video card is going bad. I've seen many 8 and 9 series GeForce Cards die in the last year. At which point, its time to check to see if your warranty is still good.

H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD