Even more Persistent Crashes...


panthera

 

Posted

Starting yesterday, COH began to crash on me. The crashes came from zoning, entering mission maps and/or within 5 minutes of playing. What happens is, the screen fades to black and I get the spinning circle. Pressing the space bar causes the screen to go solid gray and calls up the a City of Heroes window that says, "City of Heroes is not responding," along with the choice to close the program or wait for it to respond. Then a window opens saying that Windows is trying to find a solution to the problem and finally COH shuts down.

I thought it could be a matter of overcrowding, as yesterday was as busy as I think I have ever seen it, but no, the same thing has been happening this morning with low server populations. The last time I played before yesterday was Saturday and had no problems then. I did nothing to my computer between Saturday and Sunday when the crashes began. Below is my COH Helper info. Please help. It's a long weekend and I was hoping to spend it playing.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at October 11, 2010 09:54 (-04:00)
Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: Foxconn
System Model: C51XEM2AA
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4600+ (2 CPUs), ~2.4GHz
Memory: 2048MB
.Net Memory Report: 1398MB out of 2047MB available
Page File: 3157MB (938MB currently in use)
C Drive: (NVIDIA STRIPE 465.77G) 432222MB out of 476937MB (90%) free
D Drive: (LITE-ON DVDRW LH-20A1H ATA Device) zero-size drive
E Drive: (LITE-ON COMBO SOHC-5236V ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 1267 MB
Driver Version: 8.17.12.5896
Driver Date: 7/10/2010 5:37:00 AM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 7:51:47 PM

Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 7:51:47 PM


WMI Information
Motherboard Manufacturer: Foxconn
Motherboard Model: (empty)
Motherboard Product: C51XEM2AA
Motherboard Version: 2
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: )Phoenix - Award WorkstationBIOS v6.00PG
BIOS Version: Nvidia - 42302e31
BIOS Release: 20060524000000.000000+000


Registry Information for Current User
Resolution: 1280x960
3D Resolution: 1280x960 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Shadow Mode: Shadow maps
Shadow Map Shader: Low quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.297
Music Sound Volume: 0.302

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 746491 bytes/second
Current Game Version: 1850.201009101722.11T2
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found


Chill.
============
50's: Jennifer Halloween, DM/DA Scrapper; Black Peet, 50 DM/WP Brute; Siansha, Soldier; Miss Terie, Elec/Dark Corrupter

 

Posted

Update: I just tried to play again for the first time since posting the above. And again the game crashed. However, this time was different in that rather than fading to black and kicking me out of the game, the crash shut down my entire computer. On restart, I received the following message-

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 84A51510
BCP2: 924E0326
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\101110-20625-01.dmp
C:\Users\Marcus\AppData\Local\Temp\WER-35890-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Any help is appreciated.


Chill.
============
50's: Jennifer Halloween, DM/DA Scrapper; Black Peet, 50 DM/WP Brute; Siansha, Soldier; Miss Terie, Elec/Dark Corrupter

 

Posted

So, any ideas, hypotheses, inklings, or hints?
Suggestions, or theories, or someone's two cents?
No guesses, conjecture, inference, or views?
No divination, opinions, or presumptions? You choose?
I'll take guidance, or counsel; instruction, or tips.
But please, like the other posts, don't leave me with zip.


Chill.
============
50's: Jennifer Halloween, DM/DA Scrapper; Black Peet, 50 DM/WP Brute; Siansha, Soldier; Miss Terie, Elec/Dark Corrupter

 

Posted

I can't see any particular problems in your setup.

Did anything else happen the day the crashes started?
Like, did you install any new drivers, software, hardware, which could have effected your computer?

But having a shut-down after a period of playing, would to me indicate a potential hardware problem.
Heat (i.e. overheating) is a known problem, although that usually causes the computer to crash, not just the program.
Still, I will suggest, that you check for dust.
Then I would try to switch on "safe mode" in the startup screen. That will set all your graphics to minimum, and should therefore stress your computer less. If that gives longer time before crash (or even no crash), then it is even more likely that it is a hardware problem.