Send a PM to one of the community reps, such as The Ocho, and see if they can help you.
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
Quote:
You have to "create a new account" because creating an account in the Support database is a separate process (so people who lose access to their user account can still get help. The fact that you're making a new one simply means you haven't done this before.|
Originally Posted by Henri
Hi guys. I've got a problem here and don't know how to resolve it, wondering if anyone can help.
I've just purchased 5 extra character slots for my acct on union server. the transaction shows on the billing summery as below. 06 Oct 2010 ######## City of Heroes® (Europe) - 5 Character Slots 17,99 (EUR) Paid the money has also been debited from my acct but a few minutes after i made the transaction, i got an ingame message saying the transaction had failed, and i haven't received the character slots. I contacted support on the NC Soft website, tried to submit a query but when i click continue at the bottom of the page it takes me to a 'create a new acct page'!!! I don't want a new acct, i either want 5 extra character slots for my existing acct, or i want my money back. Can anyone point me in the right direction here please? cheers H. |
http://help.ncsoft.com/cgi-bin/ncsof...bCZwX3BhZ2U9MQ!!
Not sure if this link will work for you in the EU, but sign up if you haven't before, and you can get some help from Support.
"Null is as much an argument "for removing the cottage rule" as the moon being round is for buying tennis shoes." -Memphis Bill
Hi guys. I've got a problem here and don't know how to resolve it, wondering if anyone can help.
I've just purchased 5 extra character slots for my acct on union server. the transaction shows on the billing summery as below.
06 Oct 2010 ######## City of Heroes® (Europe) - 5 Character Slots €17,99 (EUR) Paid
the money has also been debited from my acct but a few minutes after i made the transaction, i got an ingame message saying the transaction had failed, and i haven't received the character slots. I contacted support on the NC Soft website, tried to submit a query but when i click continue at the bottom of the page it takes me to a 'create a new acct page'!!! I don't want a new acct, i either want 5 extra character slots for my existing acct, or i want my money back.
Can anyone point me in the right direction here please?
cheers H.
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