I believe the standard response when asking them about account stuff is to telephone them.*
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Eeek, ok... does anyone know the number? I can't find it anywhere. And are they around on the weekend? if so, what times?|
Originally Posted by Capa_Devans
I believe the standard response when asking them about account stuff is to telephone them.*
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Thanks!
http://help.ncsoft.com/cgi-bin/ncsof...p_sid=AS3**jak
"Null is as much an argument "for removing the cottage rule" as the moon being round is for buying tennis shoes." -Memphis Bill
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So, unfortunately for you they are not open on the weekends. Also their daily hours of operation make a fairly small window. I don't know what your time zone is, but 12-5 Central = 2-7 Eastern, I believe.|
Phone Support We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section. From within the US: 1-512-225-6359 From outside the US: (++1) 512-225-6359 Mon-Fri 12pm to 5pm, Central NOTE: We do not have a European support number. You must dial your country's International Access Code in order to call support from outside the United States. |
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Don�t say things. What you are stands over you the while, and thunders so that I cannot hear what you say to the contrary. - R.W. Emerson |
YUMMY Low-Hanging Fruit for BASE LUV
I've got multiple CoX accounts in Europe and one on the North American servers and a while back I accidentally added time to my North American account - I realised straight away and within minutes I asked customer support nicely if they would refund it so I could put the money on my EU account instead. I didn't expect them to do it since it was my own fault but I was pleasantly surprised that they refunded it, no questions asked.
The only problem is they took the liberty of being a bit hamfisted and banning that account... I assume so I couldn't be a ditz and do it again. This didn't bother me so much at the time but I now want to play that account. I had agreed to join a few friends over the last few days as we all had time off so I sent a request a few days ago through support explaining that I never asked for the ban, and I hadn't actually done anything worthy of a ban and could they pretty please undo it. They sent me a request for a truckload of details, my name, DOB, serial codes, account names, card numbers etc etc.. I sent a reply as soon as I saw it and got told the ticket was being escalated to a senior CS rep. I'm still waiting... This has been going on for days now and I don't understand what's taking so long, it should be a simple matter!
I paid for the account, I haven't done anything wrong other than make a polite request to CS to refund some paid time - I should be allowed to use it, after all, I'm trying to add paid time to the account and give NC more money!
Does account support work over the weekends? I'm guessing I can't expect a reply until monday or tuesday now - great.