Updater Problems

We got a new laptop and I downloaded the client from my NcSoft account page and it came up with City of Heroes Version (null) or something similar and would update and then either get stuck or redo it again. So I found my GvE disc and it did the same thing only without the (null).


Any suggestions?

checking back in the morning.

well going to be able to get on the new laptop in a bit and going to dl and post the stuff hyperstrike has in his thread if that will help.

I'm having the exact same issues though if I delete my checksum file it goes through the process of verifying my files then replaces the checksum but once it tries to start updating the updater sits there for a few moments then closes with no error prompts or anything.


EDIT: Oh, I assume that when you say you're on a laptop like mine that you're also using XP like myself on it, just some old side computer I use to log in and chat with people while traveling. There was something I read about a player contacting NCsoft tech support and told him to remove a certain file in order to allow it to operate properly but I've yet to find what file that was.

No this is a good laptop near recommended system stuff I think. was using the 512 mb ram old desktop to post.



Coh helper Stuff: New laptop so don't have to do hijack this?


guess not it isn't working says:

Unhandled exception has occured in your application. If you click blah blah continue blah blah quit. Value was either too large or too small for an int32.


have win7



sorry I didn't check often bit busy with my 18th b-day. yeah really want to get coh up was in hawaii 2.5 months this summer and haven't got to play Going Rogue but pre-ordered.

can I post my files on my comp?

maybe the updater version or something with help narrow down what the problem is?

should I mail tech support? cause I am trying to decide on a good budget gaming comp to get that I can get for 400 or less then upgrade when I get another 500 in a few months but earliest I will have the comp is a month and don't want to burn through a month of sub without being able to play.

Alright here's something to try, this is a little attempt that worked for me and a few other people.

I'm posting this as a general fix, this may work for you or it may not but if anyone else happens to stumble across this topic and find this to work all the better.

In your City of Heroes folder you have two things you need to interact with. --EDIT: Note that you need to have the game installed already, do such and then follow the steps below.--

Step 1) Open your City of Heroes folder and locate your "Piggs" folder and CoHUpdater.Exe file.

Step 2) Copy the Piggs folder and Exe file then save it somewhere else like your documents or desktop. (It's important you don't just move them as the uninstallation process needs them)

Step 3) Uninstall the game using it's internal uninstallation (Not the control panel method) This can be done using your game disc.

Step 4) Now that your game is uninstalled and you have copies of your major data files you can do two things...

Step 5, Option A) This method is what I'll recommend to save yourself time as it worked for me after failing the second method. Create a folder called "City of Heroes" somewhere convenient for you like your desktop, documents or User game folder, make sure not to put it in your programs folder.

Step 5, Option B) I don't recommend this as it failed for me this way and worked with option A, basically it's the same thing you're going to do for step 6 but will be interacting with your programs folder "City of Heroes" This has all your saved games and such in it.

Step 6) Take the Piggs folder and CoHUpdater.Exe file and put them in your City of Heroes folder depending on which option for step 5 you decided to use.

Step 7) now that you have both the Piggs folder and CoHUpdater.Exe files in the folder (make sure to set the files to administrator for vista) just run the Updater file from the folder and let it run it's course, the process will start fixing the files and once completed you'll have a fully patched set of game files. (which arent there, so it'll create them).

Basically the issue was that on some laptops (And it may just be with XP but laptops seem to have issues across the boards with games I've been finding no matter the OS) were having issues during the installation process and to actually install the game you have to do this process of installing the game inside of the folder itself.

Not going to say this will work for you but it worked for me, my updater would download the patch and install it but when trying to verify my files it would do nothing for 10 seconds then close with no error report, it did this same thing when I uninstalled the game then tried to reinstall it and run the updater.

Good luck let me know if this works or not.

contacted tech support and started by turned of user controls-failed

turning all back ground problems-failed

this was after running all the diagnostic stuff and getting in contact with a senior tech adviser.

since attempt 2(2 with tech support 3 or 4 by myself) failed at night I wasn't going to a response from tech support until the next day so I tried to find if I could bypass the Firefox download box to find it was only a history/shortcut for downloads so I searched downloads in the Start menu and found the route folder.

I couldn't figure out how to bypass it right away so I right-clicked the Coh_Setup and noticed a run as Administrator option(I think I tried it before just not through that downloads screen) after I clicked ok a box poped telling me it looked like this program had previous failed to install properly(duh) so it asked if I wanted to try its different recommended settings to fix it(YES!). It ended up taking 10 hours and just finished as I was typing this right before I was going to type it might fail. 3 times the download length wasn't that bad considering all the failed ones.


also make sure to change your power options to stop it from sleeping, I also turned off screen saver and told the display to stay on and darkened it as far as possible.




surprised at how few people here responded, hopeful some important can take note of this so others have less trouble.

Since you are running Windows 7, you will likely experience this same issue in the future while updating unless you install the game under the Users/Public directory. Since running the updater as Administrator allowed all the files to download correctly, the issue was most likely one of permissions in the Program Files folder.

Okay so my updater doesn't have any errors, but it's downloading at 20kb/s... I let it update over night and it still has 20 hours to go wtfs?

I tried the above suggestions and it still didn't work. Any one have a clue?