City of Heroes: Live Forum Archive

Cannot create a character

Call Me Awesome

By Call Me Awesome,
Posted on: 2010-08-28 22:08 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

When i get to the costume part of creating a hero the program just freezes, has anyone encountered this?

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at August 28, 2010 22:11 (-07:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_ldr.091208-0542)
System Manufacturer: Hewlett-Packard
System Model: HP HDX18 Notebook PC
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM)2 Duo CPU P8800 @ 2.66GHz (2 CPUs), ~2.7GHz
Memory: 4062MB
.Net Memory Report: 2237MB out of 4062MB available
Page File: 5790MB (2545MB currently in use)
C Drive: (ST9500420AS ATA Device) 120599MB out of 466840MB (25%) free
D Drive: (ST9500420AS ATA Device) 1769MB out of 10094MB (17%) free
E Drive: (hp BDDVDRW CT10L ATA Device) zero-size drive
G Drive: (CM9336D FTM111C SCSI CdRom Device) zero-size drive
H Drive: (CM9336D FTM111C SCSI CdRom Device) zero-size drive
F Drive: (CM9336D FTM111C SCSI CdRom Device) zero-size drive
I Drive: (MagicISO Virtual DVD-ROM0000) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GT 130M
Manufacturer / Chip: NVIDIA / GeForce GT 130M
Video Memory: 2779 MB
Driver Version: 8.17.0012.5721
Driver Date: 6/7/2010 4:58:00 PM
Driver Language: English

Sound Device Description: Speakers (USB Audio CODEC )
Driver File: USBAUDIO.sys
Driver Version: 6.00.6001.18000
Driver Date: 1/20/2008 7:47:04 PM

Sound Device Description: Independent*Dual Headphones (IDT High Definition Audio CODEC)
Driver File: stwrt64.sys
Driver Version: 6.10.6047.0005
Driver Date: 8/5/2008 10:13:52 AM

Sound Device Description: Speakers and Dual Headphones (IDT High Definition Audio CODEC)
Driver File: stwrt64.sys
Driver Version: 6.10.6047.0005
Driver Date: 8/5/2008 10:13:52 AM

Sound Device Description: SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)
Driver File: stwrt64.sys
Driver Version: 6.10.6047.0005
Driver Date: 8/5/2008 10:13:52 AM


WMI Information
Motherboard Manufacturer: Quanta
Motherboard Model: (empty)
Motherboard Product: 3610
Motherboard Version: 15.29
BIOS Manufacturer: Hewlett-Packard
BIOS Name: Default System BIOS
BIOS Version: HPQOEM - 1
BIOS Release: 20090616000000.000000+000


Registry Information for Current User
Resolution: 1920x1080
3D Resolution: 1920x1080 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (0)
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Shadow Mode: Unknown (4)
Shadow Map Shader: High quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Strong
Blur: Trilateral
Ambient Resolution: Quality


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: Yes
FX Sound Volume: 0.256
Music Sound Volume: 0.000

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1850.201007290124.21T2
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found

 

Posted

I think your graphic settings are way to high for your computer to handle.
When starting up, try to enable 'Safe Mode' (a little box on the screen next to the "I accept" button). That will turn your graphic settings to a minimum. Then in game you can turn them partly up, to see what your computer can handle.

 

Posted

first off, update vista to service pack 2.

second, update your video drivers by going to the maufacturers website and downloading the newest driver for you video card. also, try updating your sound drivers.

third, clean out some of the stuff on your hard drive. if it is music and videos, burn them to a disc or put them on a flash drive.

then do a disc clean up and defrag.

also, you may not be able to run ultra mode with your laptop. do as Panthera suggests and start in safe mode and turn up the settings slowly from there.

 

Posted

Quote:
Originally Posted by Sharker_Quint View Post
first off, update vista to service pack 2.
This is a good idea, although I somehow doubt it's the culprit but it never hurts.

Quote:
second, update your video drivers by going to the maufacturers website and downloading the newest driver for you video card. also, try updating your sound drivers.
He has relatively current video drivers (June 2010) and since it's a laptop chances are good that Nvidia won't have newer ones for him. They tend to force you to go to the laptop manufacturer for new drivers, and manufacturers are notorious for being very slow with driver updates.

Quote:
third, clean out some of the stuff on your hard drive. if it is music and videos, burn them to a disc or put them on a flash drive.

then do a disc clean up and defrag.
This is good general advise but since he does have over 10% free on both drives it's not likely to be the issue. He's installed the game on his C drive and it's at 25% free space. A defrag on the other hand is always in order, particularly on a relatively full drive.

Wow, looking at the drive list that's a bunch of CD drives; I assume the laptop is plugged into a bunch of USB drives. I've seen interesting things happen with a laptop that's plugged into a bunch of external drives. Give it a try after unplugging all the external drives and reducing your game settings (safe mode)

Quote:
also, you may not be able to run ultra mode with your laptop. do as Panthera suggests and start in safe mode and turn up the settings slowly from there.
Almost certainly this is the root of his problem; my desktop would have some difficulty running at those settings and I've a heck of a lot more graphics card. He'll easily be able to run at a decent non-ultra mode level but his current settings are WAY too high for his hardware.

I'd start the game in safe mode with the checkbox on the updater and make a character then load into the game. Yes, it's going to be ugly on minimal settings. Once you're in the game you can turn up the various video settings until you find a happy medium between performance and quality.

As a tip once you're in the game type in the chatbar /showfps 1

That will put up your current frames per second in the upper right hand side of your screen; that gives you a reference as you play with your settings. I personally am bothered by framerates lower than 30 and prefer to be in the 50 range, other players seem happy as long as they're above 10.

I'd first raise your resolution to equal your desktop and then slowly raise the settings until you've reached your desired eye candy/performance ratio. Shadows, FSAA, Water and World Detail are all performance hogs and I recommend turning depth of field and bloom OFF. Both DoF and Bloom in my opinion are really ugly in addition to being performance robbers.

COH has just been murdered by NCSoft. http://www.change.org/petitions/ncso...city-of-heroes