City of Heroes: Live Forum Archive

Unexpected graphical lag- please help!

Kydon

By Kydon,
Posted on: 2010-08-28 16:47 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hey everyone, so I recently came back to CoX and am liking what I see. Unfortunately soon after upgrading my account to Going Rogue I started experiencing heavy, heavy graphical lag issues. As far as I know it has nothing to do with my internet connection. It usually occurs during missions in Praetoria, but has also occured in the Rogue Isles on my various toons.

To let you know exactly what happens, everything is running top-notch, no problems at all. Then suddenly my screen drops to about 1fps. I still have control over my character, but the screen is lagging so much it doesn't do much. I tried updating my nVidia driver which went well, but I still am having the same problem.

Here is the info you guys probably need in order to help me.

Thanks in advance

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at August 28, 2010 19:37 (-04:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.100608-0458)
System Manufacturer: HP-Pavilion
System Model: GX611AA-A2L m8300f
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Memory: 3070MB
.Net Memory Report: 1973MB out of 3069MB available
Page File: 4866MB (1490MB currently in use)
C Drive: (Hitachi HDT725032VLA SCSI Disk Device) 76073MB out of 295421MB (25%) free
D Drive: (Hitachi HDT725032VLA SCSI Disk Device) 1343MB out of 9820MB (13%) free
E Drive: (Hitachi HDT725032VLA SCSI Disk Device) 304835MB out of 305242MB (99%) free
F Drive: (TSSTcorp CDDVDW TS-H653N SCSI CdRom Device) zero-size drive
L Drive: (PQDM XM3O5A7S SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: HP w2007 Wide LCD Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 8600 GT
Manufacturer / Chip: NVIDIA / GeForce 8600 GT
Video Memory: 1776 MB
Driver Version: 8.17.0012.5896
Driver Date: 7/9/2010 6:37:00 PM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5548
Driver Date: 1/15/2008 8:19:04 PM

Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5548
Driver Date: 1/15/2008 8:19:04 PM


WMI Information
Motherboard Manufacturer: ECS
Motherboard Model: (empty)
Motherboard Product: Nettle2
Motherboard Version: 1.0
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: HPQOEM - 42302e31
BIOS Release: 20071003000000.000000+000


Registry Information for Current User
Resolution: 1680x1050
3D Resolution: 1680x1050 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: None
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Unknown (5)


World Texture Level: Low
Character Texture Level: High
World Detail Level (Vis_Scale): 0.800
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: High quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.250
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 187871 bytes/second
Current Game Version: 1850.201007290124.21T2
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found

 

Posted

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:40:03 PM, on 8/28/2010
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MSIE: Internet Explorer v7.00 (7.00.6001.18498)
Boot mode: Normal

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C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Users\Gil\Program Files\DNA\btdna.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\taskeng.exe
C:\hp\kbd\kbd.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\System32\notepad.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\explorer.exe
C:\Users\Gil\Downloads\HijackThis.exe
C:\Windows\system32\msfeedssync.exe

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--
End of file - 14675 bytes

 

Posted

First make sure your windows is up to date. You don't have service pack 2 yet. You really should make sure windows auto update is on if you aren't going to update manually yourself.

Your sound drivers are old too, but I doubt that's the problem. Updating can't hurt though.

@True Metal
Co-leader of Callous Crew SG. Based on Union server.

 

Posted

Thanks for the reply. To go from service pack one to SP two what is the best way besides autoupdate, as it seems my OS doesn't like it that much

 

Posted

Also make sure your system is clean inside. Some computers when they overheat just shut down. Some reboot. And some (and this could be the case in your scenario) tremendously lower the power to the processor and GPU to allow them to cool.

The graphical updates that came along with GR have also boosted the system stress and so the temperatures as well.

Don't count your weasels before they pop dink!

 

Posted

Thanks for all the help. Yeah Mandu, I took a look at my computer and lone behold i couldn't even see through the side venting there was soo much dust!

Time for some cleaning!
Would you recommend pressurized air?

 

Posted

Yes, definitely use canned air. When you do though make sure that you use the eraser end of a pencil to keep the fans from spinning as you blow them off. It can damage the fan and the computer if you allow it to freely spin. Also make extra sure to completely clean the heat sinks. They are after all what you most want to be clear of dust. And never turn the can upside down otherwise you will be spraying liquid gas directly onto your motherboard and that's generally not a good thing.

Don't count your weasels before they pop dink!

 

Posted

So...I take apart my PC and holy smokes, there was more dust on the coolant fan than in my grandmothers...wow off topic!

Yeah there was a ton of dust, got it all out, as well as I could, and installed Service Pack 2. I also turned off my Windows Sidebar and a few other programs that started up on startup.

Let's see how things go, thanks for the help!

 

Posted

Did updates fix your issues?

I'm having a problem that is very similar, but my machine is Vista (fully updated)/Mobile Geforce 9600ish. I can turn the graphics all the way down to chicken scratch and I still get huge lag spikes that almost always result in death every 5-15 minutes. It happens even if I'm just sitting idle, both in Praetoria and out (but more so in Praet).

Guides: Dark Armor and IOs | SS/DA | Crabbing | Fortunata

 

Posted

I'm not getting the lag spikes that put me down to a killer 3-5 fps, but I still cannot run the game above the bare minimum without dropping to about 10fps.

This needs to be addressed as I don't know what else I can do, and it seems like other people are having similar issues.

 

Posted

Ok, try running in windowed mode rather than fullscreen and see what result that has.

Don't count your weasels before they pop dink!

 

Posted

Windowed mode seemed to make things even worse :\

 

Posted

Well, you can't expect spectacular results with only an 8600 for a video card but you should be getting better fps with your settings that low.

Next step. Try updating your Realtek audio drivers. It doesn't make much sense but sometimes the audio in this game conflicts with the video and lowers frame rate. A quick way to test just how much you are being affected is to go in game and turn off sounds and music then check your framerate.

Don't count your weasels before they pop dink!

 

Posted

Figured out my problem through the surprisingly helpful Tech Support #. I checked my fan speeds to find out my 8600 was roasting at about 130 celcius . Long story short, the fan was done and it was time for an upgrade.

Currently enjoying my new ATI HD 5670 (;