CoH keeps crashing during Char Creation.

I'm having an issue in which CoH keeps crashing during Character Creation. Typically this occurs near the end, when I click on "enter tutorial," however it has happened at other sections. The crash is always joined by a report box telling me the problem lies in the "igldev.dll"

As a side note it just took me two tries and over an hour to create a single character. The game crashed each time...the first of which was near the end and caused me to lose all creation data. The Second time was when I clicked to enter the tutorial.

post a CoHHelper report. we will start with that. also try verifying files and do a disc clean up and defrag.