Contact support and have them straighten it out. They are the only ones who can help you now. When you get a full retail code you have to upgrade your trial account. If you just add the code to your master account it treats it like a different game account.
Just contact support and explain what has happened. They can delete the extra account and give you a new code to apply to your main.
It's been a while since I did it but I believe that you log into your master account. Select a game account. Then click on Upgrade account. Enter your serial code into the appropriate box. Then it should give you the choice of creating a new account or applying the upgrade to your current account.
It's also possible that support can apply the code directly to the account for you.
As another possibility if you don't want to jump through all the support hoops you can just play the new account and abandon whatever characters you created on the trial if you aren't too attached to them.
Don't count your weasels before they pop dink!
When I did this, support simply suspended (permabanned; it's still listed in my master account) the wrong account and applied the appropriate code to my correct account.
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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As much as this happens you'd really think they'd change it so their support staff didn't have to deal with it. This issue has to be costing them money.
Would gladly play on the full account but it wont log in 
I don't know why the trial account is taking priority. Tried changing the PW but still wont lemmie access the full account. Can anyone tell me if when you send a request to support do they give you a email receipt I sent the request to reissue a code and haven't yet heard anything.
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They will send you an e-mail when they get it. The first one that you get is likely to be a generic e-mail, possibly asking for more information in case you haven't provided enough. I would actually leave your full account alone until it gets fixed, as they're likely to shut that one down anyways.|
Originally Posted by Nomorelifeanymore
Would gladly play on the full account but it wont log in
I don't know why the trial account is taking priority. Tried changing the PW but still wont lemmie access the full account. Can anyone tell me if when you send a request to support do they give you a email receipt I sent the request to reissue a code and haven't yet heard anything. |
Hope that it gets resolved quickly for you!
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
Hopefully but I haven't received ANY emails, normally you get a "thanks for your question " generic mail but I didn't even get one of them thats why i thought it must be me that keeps borking it up
Make sure to check your spam e-mail folder. It may have ended up in there. Just something to check.
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
Nope still nothing in either my spam or in box its been over 24 hours now hmm well I guess ill wait the three days and then have to try again
Hi guys I decided to upgrade form a trial account today im sure I followed the directions but now in my account management page I have 2 accounts with the same name and when I log in it still says trial
im guessing I spammed it up somehow. anyone got any ideas ?