City of Heroes: Live Forum Archive

Continuous Crashing

je_saist

By je_saist,
Posted on: 2010-05-04 21:50 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hey Haven't played the game in a while but started again sunday. As of last night my game crashes every 5-10 minutes. Another thing that has been happening since day 1 has been the fact that on the map I don't see icons for anything other than the mission location. Everything else is invisible although if I hover over it the name shows. On the windows the borders are also invisible which makes scrolling down a guessing game. I've played on safe mode with the same issues. Graphics down to nothing and still the same issue. I used CoH Helper to display my dimensions. Any help or advice would be appreciated. Note that I have tried to update my Drivers already.


DxDiag gathered at May 5, 2010 00:39 (-04:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
System Manufacturer: Sony Corporation
System Model: VGN-CS160J
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2938MB
.Net Memory Report: 1394MB out of 2938MB available
Page File: 4337MB (1745MB currently in use)
C Drive: (FUJITSU MHY2250BH) 109230MB out of 229957MB (47%) free
F Drive: (Optiarc BD ROM BC-5500S) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 4 Series Express Chipset Family
Video Memory: 1341 MB
Driver Version: 7.15.0010.1511
Driver Date: 7/4/2008 3:45:50 PM
Driver Language: English

Sound Device Description: Speaker/HP (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5610
Driver Date: 6/23/2008 1:50:20 PM


WMI Information
Motherboard Manufacturer: Sony Corporation
Motherboard Model: (empty)
Motherboard Product: VAIO
Motherboard Version: N/A
BIOS Manufacturer: INSYDE
BIOS Name: Default System BIOS
BIOS Version: Sony - 20080725
BIOS Release: 20080725000000.000000+000


Registry Information for Current User
Resolution: 1024x2147483647
3D Resolution: 1024x2147483647 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: Unknown, Unknown
Refresh Rate: UnknownHz
Vertical Sync Enabled: No


Physics Quality: Unknown (2147483647)
Maximum Particles: Unknown
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Unknown (2147483647)
Water Effects: Unknown (2147483647)
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (2147483647)


World Texture Level: Unknown (2147483647)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.300
Shadows Enabled: No
Shadow Mode: Unknown (2147483647)
Shadow Map Shader: Unknown (2147483647)
Environmental Reflections: Unknonwn (2147483647)
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Unknonwn (2147483647)
Blur: Unknonwn (2147483647)
Ambient Resolution: Unknonwn (2147483647)


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1800.201003300904.15T4rf
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found

 

Posted

It also looks like your game is not properly installed or you are using an older version of CoH_Helper. The results for the registry should not look like that.

 

Posted

Quote:
Originally Posted by Master-Blade View Post
It also looks like your game is not properly installed or you are using an older version of CoH_Helper. The results for the registry should not look like that.
I re-downloaded the client today thinking the same thing but no fix.

I had downloaded the new client on Sunday.

 

Posted

Quote:
Originally Posted by ZeroRaizer View Post
I re-downloaded the client today thinking the same thing but no fix.

I had downloaded the new client on Sunday.
But are you using the newest version of CoH_Helper? You left out the first line of your report that shows the version you are using. There are a lot of new registry entries since Ultra mode and using the old version may mess up the results.

 

Posted

I downloaded the CoH Helper that I saw on the links provided, can you give me the link for the newest one?

 

Posted

Quote:
Originally Posted by ZeroRaizer View Post
I downloaded the CoH Helper that I saw on the links provided, can you give me the link for the newest one?
It'd be the same link. It should have shown version 0.2.0.2 at the top of your results unless you edited it out for some reason.

For example:
Quote:
---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at May 5, 2010 01:24 (-04:00)
It even has the link right in the output as well. I just don't understand why it's getting that crazy output if it's the current version.

 

Posted

Other than Intel's site not giving much of any support as everything i download says my computer doesnt meet minimum requirements. I have downloaded an update for the graphics card rebooted and reran the CoH helper:

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at May 5, 2010 01:33 (-04:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
System Manufacturer: Sony Corporation
System Model: VGN-CS160J
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2938MB
.Net Memory Report: 1643MB out of 2938MB available
Page File: 4782MB (1299MB currently in use)
C Drive: (FUJITSU MHY2250BH) 109178MB out of 229957MB (47%) free
F Drive: (Optiarc BD ROM BC-5500S) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 4 Series Express Chipset Family
Video Memory: 1341 MB
Driver Version: 7.15.0010.1511
Driver Date: 7/4/2008 3:45:50 PM
Driver Language: English

Sound Device Description: Speaker/HP (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5610
Driver Date: 6/23/2008 1:50:20 PM


WMI Information
Motherboard Manufacturer: Sony Corporation
Motherboard Model: (empty)
Motherboard Product: VAIO
Motherboard Version: N/A
BIOS Manufacturer: INSYDE
BIOS Name: Default System BIOS
BIOS Version: Sony - 20080725
BIOS Release: 20080725000000.000000+000


Registry Information for Current User
Resolution: 1024x2147483647
3D Resolution: 1024x2147483647 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: Unknown, Unknown
Refresh Rate: UnknownHz
Vertical Sync Enabled: No


Physics Quality: Unknown (2147483647)
Maximum Particles: Unknown
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Unknown (2147483647)
Water Effects: Unknown (2147483647)
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (2147483647)


World Texture Level: Unknown (2147483647)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.300
Shadows Enabled: No
Shadow Mode: Unknown (2147483647)
Shadow Map Shader: Unknown (2147483647)
Environmental Reflections: Unknonwn (2147483647)
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Unknonwn (2147483647)
Blur: Unknonwn (2147483647)
Ambient Resolution: Unknonwn (2147483647)


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1800.201003300904.15T4rf
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found

 

Posted

amd still no fix in regards to intel.