Client instability and poor performance since I17
By
Back_Blast,
Posted on: 2010-05-03 19:07 in ALL ACCESS Gameplay Technical Issues Bugs
Post a GPU-Z report and lets see what driver version you are running: http://boards.cityofheroes.com/showthread.php?t=219502
Applied the 5/04/2010 patch.
#2 issue still present. In fact, I just logged into the character selection screen, and Firefox decided to inform me of a completed download via a popup... which locked up the client.
I18 Hamidon raiding guide
Quote:
Okay... from the information posted, you do have the most recent driver available for your platform.|
Originally Posted by ROBOKiTTY
Applied the 5/04/2010 patch.
#2 issue still present. In fact, I just logged into the character selection screen, and Firefox decided to inform me of a completed download via a popup... which locked up the client. |
So, now I need more information.
- Are you running any Ultra Mode options in the client? I know you said you aren't, but, could you just make sure that everything is set to Stencil Shadows, Medium Water Quality, no reflections, no ambient occlusion?
- What resolution are you running the game mode in?
Now, your sound looping problem may be giving me a clue here. In the first post you said that the processor was a Core 2 Duo E8400. Now, off the top of my head, if you bought that new back in 2008, you probably have an Intel Chipset based motherboard.
Have you tried updating the drivers for the motherboard?
Quote:
I had stencil shadows/medium water at first, and then once I started experiencing issues, I switched shadows off and changed water to low quality, which didn't seem to help much. I'm running at 1680x1050.|
Originally Posted by je_saist
Okay... from the information posted, you do have the most recent driver available for your platform.
So, now I need more information.
Now, your sound looping problem may be giving me a clue here. In the first post you said that the processor was a Core 2 Duo E8400. Now, off the top of my head, if you bought that new back in 2008, you probably have an Intel Chipset based motherboard. Have you tried updating the drivers for the motherboard? |
Will look at MB drivers when I get a chance.
I18 Hamidon raiding guide
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Then post the results of these two programs:
- CoH Helper - it will show us basic computer settings and your CoH configuration.
- HijackThis - it will show us what's running on your computer concurrently with CoH. Click on "Do a system Scan and save a logfile." It will automatically open up Notepad and put the info there. Make sure Wordwrap is off in Notepad (Format > Wordwrap unchecked) before you cut and paste here.
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I had an older graphics card, so I upgraded mine since I tried beta testing I17 and it could not run no matter what I tried to do. Sure enough when it went live the game was also unplayable. The screen was all one color, my characters were invisible on the selection screen. I opted to get a brand new graphics card with the most current drivers. I got a Radeon HD 4670, which I have version 10.4 on it. The game looks perfectly fine now.
Problem is the game is in a constant state of lag. I will continue to turn even a few secs after I was done pressing the direction. Making the game extremely frustrating to play as I walk about as straight as drunk man on a yacht in a storm. I put the game in safe mode, and it plays the same. I turns the graphics all way up, and all way down, there's no difference as the game just as laggy. it never crashed or DCed repeatedly, it just doesn't run well.
I upgraded my stuff, and it's mildly annoying as it's still running poorly. So far I17 been nothing but a blight on my gaming experience. I could really stand for it to get better.
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Quote:
See the post above yours. Please start a new thread with the CohHelper and HijackThis reports.
|
Originally Posted by Lastjustice
I had an older graphics card, so I upgraded mine since I tried beta testing I17 and it could not run no matter what I tried to do. Sure enough when it went live the game was also unplayable. The screen was all one color, my characters were invisible on the selection screen. I opted to get a brand new graphics card with the most current drivers. I got a Radeon HD 4670, which I have version 10.4 on it. The game looks perfectly fine now.
Problem is the game is in a constant state of lag. I will continue to turn even a few secs after I was done pressing the direction. Making the game extremely frustrating to play as I walk about as straight as drunk man on a yacht in a storm. I put the game in safe mode, and it plays the same. I turns the graphics all way up, and all way down, there's no difference as the game just as laggy. it never crashed or DCed repeatedly, it just doesn't run well. I upgraded my stuff, and it's mildly annoying as it's still running poorly. So far I17 been nothing but a blight on my gaming experience. I could really stand for it to get better. |
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---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at May 5, 2010 00:11 (-07:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: EP43-DS3L
BIOS: Award Modular BIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs)
Memory: 3326MB
.Net Memory Report: 2103MB out of 3326MB available
Page File: 4107MB (1102MB currently in use)
C Drive: (WDC WD2500JD-98HBB0) 25710MB out of 238464MB (10%) free
D Drive: (ST3250410AS) 10160MB out of 238464MB (4%) free
E Drive: (PIONEER DVD-RW DVR-111D) zero-size drive
F Drive: (FSZYPY TU3G9M7S SCSI CdRom Device) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5508 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 512.0 MB
Driver Version: 6.14.0011.9745
Driver Date: 4/3/2010 3:55:31 PM
Driver Language: English
Sound Device Description: Realtek HD Audio output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.6077
Driver Date: 3/26/2010 3:21:26 AM
WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: EP43-DS3L
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20080922000000.000000+000
Registry Information for Current User
Resolution: 1680x1050
3D Resolution: 1680x1050 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: 2x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?
World Texture Level: High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: Yes
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 639590 bytes/second
Current Game Version: 1800.201003300904.15T4r
Installation Directory: D:\Program Files\City of Heroes
Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 75 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 33 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files
I18 Hamidon raiding guide
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:24:05 AM, on 5/5/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
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C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\Program Files\Windows Time Synchronizer\WinTimeCfg.Exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\GIGABYTE\EnergySaver\GSvr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\No-IP\DUC20.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\Wacom_Tablet.exe
C:\Program Files\Windows Time Synchronizer\WinTimeSync.Exe
C:\Program Files\DAEMON Tools Lite\DTLite.exe
C:\Program Files\Autodesk\SketchBookPro2009\SketchBookSnapsho t.exe
C:\Program Files\No-IP\DUC20.exe
C:\WINDOWS\system32\Wacom_Tablet.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
D:\Program Files\Steam\Steam.exe
D:\Program Files\City of Heroes\CityOfHeroes.exe
D:\Downloads\HiJackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [GEST] =
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKLM\..\Run: [WinTimeSync] C:\Program Files\Windows Time Synchronizer\WinTimeCfg.Exe -tray
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O4 - Startup: No-IP DUC.lnk = C:\Program Files\No-IP\DUC20.exe
O4 - Global Startup: SketchBook Snapshot.lnk = C:\Program Files\Autodesk\SketchBookPro2009\SketchBookSnapsho t.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0D6709DD-4ED8-40CA-B459-2757AEEF7BEE} (Dldrv2 Control) - http://download.gigabyte.com.tw/object/Dldrv.ocx
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/Driver...reqlab_nvd.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: GEST Service for program management. (GEST Service) - Unknown owner - C:\Program Files\GIGABYTE\EnergySaver\GSvr.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NoIPDUCService - Vitalwerks LLC - C:\Program Files\No-IP\DUC20.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\WINDOWS\system32\Wacom_Tablet.exe
O23 - Service: Windows Time Synchronizer (WinTimeSync) - Stefan Sigmund - C:\Program Files\Windows Time Synchronizer\WinTimeSync.Exe
--
End of file - 6919 bytes
I18 Hamidon raiding guide
You should be able to run the game just fine because of your set-up.
What might be a problem is one of the many programs/services running in the background. You can try the solution below which disables all that stuff and if you can run CoH after that, then you'll know it's a software conflict.
http://help.ncsoft.com/cgi-bin/ncsof...hp?p_faqid=986
Either way, the start up registry "O4 - HKLM\..\Run: [GEST] =" looks fishy and should be deleted unless you know exactly which program that is.
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Quote:
I believe GEST is Gigabyte's motherboard energy management software, so should be safe. Don't know why the entry is empty, but it's functional.
|
Originally Posted by Zombie Man
Either way, the start up registry "O4 - HKLM\..\Run: [GEST] =" looks fishy and should be deleted unless you know exactly which program that is.
|
I18 Hamidon raiding guide
One thing that stands out to me is that your system is very full. You might want to consider deleting or offloading some data or uninstalling programs you don't need. Very full drives can sometimes cause performance issues. Once you've freed some space you might also defrag the drive.
And you do have a lot of little programs running in the background. You might consider disabling or removing any you don't need.
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
I'm posting this because the game client just dumped me into a blue screen of death in the middle of a raid. I'd like some help/advice on what I can do to keep this game playable.
My computer specs are as follows:
Intel Core 2 Duo E8400 at 3GHz
3GB of RAM
NVIDIA GeForce 9800 GT
Windows XP Pro SP3
Cable
I have ultra mode disabled. I updated to the latest drivers when I17 went live. I defragged my hard drives, and I turned off background processes.
Current issues:
1) Sound looping and silence. When I get on a team or a raid, sound effects often stop playing, leaving only certain looping sounds audible, such as from choking cloud or repel. Other times, sounds play but stutter and loop as if the client were about to crash, but a crash does not necessarily follow immediately.
2) More frequent crashing. The game hangs 100% of the time if I alt-tab out while in the character selection screen. It also crashes way more on average.
3) Much reduced performance. Large teams and raids turn the game into slideshows and CPU hogs. The game may hang temporarily as it uses up all processing power and disconnect me.
Ideas appreciated.
I18 Hamidon raiding guide