Message for Support Staff: Corrupted Profiles
By
je_saist,
Posted on: 2010-03-17 19:34 in ALL ACCESS Gameplay Technical Issues Bugs
I'm not sure I've ever seen that problem, and not sure how it could happen to be honest with you. All I keep in that folder is the playerslot.txt file which should still allow you to log into account even if it has "junk" in it. Whether or not you can get onto a character and play is another story.
What error message would "Player" get on ComputerB?
If they are logging in, but simply cannot select a server, then yes, I agree the playerslot.txt file could be to blame. That was a problem dating back to i12 when the file was first introduced. It was supposedly fixed though. I have kept my file "read-only" since then. It prevents the file from ever becoming corrupt for any reason. I even had a sticky on the old forum about this subject for a while.
On a side note, a better fix for the original problem would be to copy the folder from ComputerA to ComputerB so they wouldn't lose their personalized sorted order.
And as for re-training support.. I think we need to get some of them to read our requests thoroughly before answering first. Then we can define the details of their answers. If you send in a /petition that you need them to TP a foe that you accidentally knocked through the wall and "fell" off the map, and the GM comes in and spends 5 minutes just to tell you "you have not defeated all foes yet", there is a problem. lol
heh. I just posted this thread since I logged in on live and got hit by a couple of players that have been unable to log in on their computers. One of which forwarded 3 days of worth of email to me.
Deleting the named folder took care of both of players issues.
Quote:
I'm not saying your solution isn't a valid one, but with only limited information about which part of the login process prevents somebody from going any further, it can still be any number of things. Once told it goes no further after selecting a server (still assuming), I would have also suggested removing that file (not necessarily the entire folder though). |
Originally Posted by je_saist
heh. I just posted this thread since I logged in on live and got hit by a couple of players that have been unable to log in on their computers. One of which forwarded 3 days of worth of email to me.
Deleting the named folder took care of both of players issues. |
Also, I'm just surprised that the issue is still around since it was supposedly fixed at some point last year.
Other possible fixes include:
- logging in with the "remember account name" UN-selected.
- logging in with an alternate username (Example: capitalized instead of lowercase)
As for your very specific scenario where one player is able to log in, but the other isn't, yet they can both log in just fine at another location, you are right.. the number of possible issues becomes limited... but I'd wager that specific scenario is not common enough to warrant a "retrain the Support staff" meeting. (That doesn't mean I don't think they need some retraining in general though. lol)
Okay, here's something the support staff for CoH needs to be re-trained on.
Setup is this:
- A player and a friend have two computers: Computer A and Computer B
- Player and Friend can log into game accounts on Computer A.
- Friend can login into account on Computer B.
- Player cannot login into account on Computer B.
To fix this problem:- Open up My computer
- Depending on the OS installation: Go to C:\Program Files\City of Heroes :: C:\Program Files(x86)\City of Heroes :: /home/(username)/.cedega/CoH/c_drive/Program Files/City of Heroes/
- In this folder there should be a folder with the name of the player account that cannot login.
- DELETE this folder
- Try to login.
This will more than likely fix the player not being able to log into the game.