Issues connecting to game
By
Flameshot,
Posted on: 2010-02-23 17:23 in ALL ACCESS Gameplay Technical Issues Bugs
I really don't have any idea how I can help, but I can tell you that I'm running Windows 7 64bit and just reinstalled CoH and I've had no problems connecting and I didn't do anything special.
Did you install the game from a disc or did you copy the directory manually?
I installed from a disc yeah.
With no real information to work with, it's like using the Magic 8-Ball for troubleshooting answers.
First, post a log from running CoH Helper as it will give information about your system and the CoH installation and settings.
Second, post a log from running HijackThis. This will show what else is going on on your computer while you are playing CoH.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
|
Originally Posted by Texas Justice
With no real information to work with, it's like using the Magic 8-Ball for troubleshooting answers.
First, post a log from running CoH Helper as it will give information about your system and the CoH installation and settings. Second, post a log from running HijackThis. This will show what else is going on on your computer while you are playing CoH. |
Thank you, I downloaded both programs and this is what I came up with:
CoH Helper:
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at February 23, 2010 23:22 (-06:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
System Manufacturer: Dell Inc.
System Model: XPS 625
BIOS: BIOS Date: 03/17/09 14:42:50 Ver: 08.00.15
Central Processor: AMD Phenom(tm) 9850 Quad-Core Processor (4 CPUs), ~2.5GHz
Memory: 8192MB
.Net Memory Report: 6214MB out of 8180MB available
Page File: 14268MB (2091MB currently in use)
C Drive: (Maxtor 6 Y080M0 SCSI Disk Device) 42407MB out of 76253MB (55%) free
D Drive: (SAMSUNG HD103UJ SCSI Disk Device) 885153MB out of 953866MB (92%) free
F Drive: (TSSTcorp DVD+-RW TS-H653G SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 4800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x9442)
Video Memory: 3314 MB
Driver Version: 8.702.0.0
Driver Date: 1/1/0001 12:00:00 AM
Driver Language:
Sound Device Description: Headset Earphone (Logitech USB Headset)
Driver File: USBAUDIO.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 6:06:32 PM
Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 6:07:00 PM
Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 6:07:00 PM
WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0P927G
Motherboard Version: A00
BIOS Manufacturer: Dell Inc.
BIOS Name: BIOS Date: 03/17/09 14:42:50 Ver: 08.00.15
BIOS Version: DELL - 20090317
BIOS Release: 20090317000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (with world bumpmaps)
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 230399 bytes/second
Current Game Version: 1600.20091102.9T4
Installation Directory: D:\Program Files (x86)\City of Heroes
Mod files in the Data directory
No modifications found
HijackThis:
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 11:25:07 PM, on 2/23/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
D:\Program Files (x86)\steam\Steam.exe
D:\Program Files (x86)\ManyCam 2.4\ManyCam.exe
C:\Program Files (x86)\McAfee\Common Framework\UdaterUI.exe
C:\Program Files (x86)\McAfee\VirusScan Enterprise\shstat.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia.exe
C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe
C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe
C:\Program Files\Logitech\SetPoint\LU\LULnchr.exe
C:\Program Files\Logitech\SetPoint\LU\LogitechUpdate.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
D:\Program Files (x86)\Trillian\trillian.exe
C:\Program Files (x86)\TrendMicro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - D:\Program Files (x86)\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files (x86)\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\McAfee\VirusScan Enterprise\scriptsn.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.4.4525.1752\s wg.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - D:\Program Files (x86)\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files (x86)\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files (x86)\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [googletalk] C:\Program Files (x86)\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe_ID0EYTHM] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VER SIO~2.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [BlackBerryAutoUpdate] C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Steam] "d:\program files (x86)\steam\steam.exe" -silent
O4 - HKCU\..\Run: [ManyCam] "D:\Program Files (x86)\ManyCam 2.4\ManyCam.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files (x86)\Common Files\LogiShrd\eReg\SetPoint\eReg.exe
O4 - Global Startup: KillerTray.lnk = ?
O4 - Global Startup: Logitech SetPoint.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\bfllr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bfllr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bfllr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bfllr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bfllr.dll
O13 - Gopher Prefix:
O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.dell.com/systemprofil...SystemLite.CAB
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Killer Port Manager - Unknown owner - C:\Program Files\Bigfoot Networks\Killer Driver\PortManager.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McAfee Engine Service (McAfeeEngineService) - McAfee, Inc. - C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\EngineServer.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files (x86)\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\McShield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files (x86)\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 10620 bytes
I apologize that I didn't have all this info from the beginning and I'm thankful for the help thus far!
I believe I see the problem. It's your NIC. That Killer NIC is a very nice NIC for gaming, but it has some firewalling capabilities and sometimes it causes problems.
Here is a link to another thread and the post with a link to the Killer forums where they got so me interesting results. The OP in that one got it worked out with the help of Alienware Tech support. Hope you can get someone that speaks English at Dell Tech support and knows how to configure the card.
Once you get that sorted out, download and install TweakCoH so that you can set your graphics settings configured before launching the game. I'd recommend setting them by the first post in the ATI Issues and Settings Recommendations stickied thread and then slowly tweaking upwards from there once you get in the game and keeping in mind the points brought up by Bill Z Bubba in that first post.
Come Issue 17 and Ultra Mode, these issues should be resolved. I'm looking forward to Bill Z's new post after Ultra Mode hits to see his recommeded settings.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Thanks Texas Justice, I'll browse through those threads and see what I can get, as much as I would loathe calling dell support I'll give it a shot.
Edit:
I went ahead and set the NIC to Application mode and was able to get into the game, turning it back to game mode ending up causing the same issue all over again so I think I'll just leave NIC in application mode since it seems to be working alright now- Thanks for the help guys.
Since no one else mentioned it....
Your video drivers are not being reported correctly. You may run into issues. I'd recommend cleaning the drivers out and reinstalling them. Now that I think about it, I'm assuming you actually went to ATI's website and downloaded the latest drivers and didn't leave the generic Windows drivers?
We'll see....
Quote:
I'll try that too, I did in fact go to ATI's website to DL the drivers (newest update was from 2/17 I think) so I didn't think that they would be a problem but I'll reinstall to see what happens.
|
Originally Posted by Flameshot
Since no one else mentioned it....
Your video drivers are not being reported correctly. You may run into issues. I'd recommend cleaning the drivers out and reinstalling them. Now that I think about it, I'm assuming you actually went to ATI's website and downloaded the latest drivers and didn't leave the generic Windows drivers? |
Quote:
I started typing something up on the video drivers then saw the Killer NIC stuff running and went looking for that information. By the time I found it and typed that up, I'd forgotten about the video drivers.|
Originally Posted by Flameshot
Since no one else mentioned it....
Your video drivers are not being reported correctly. You may run into issues. I'd recommend cleaning the drivers out and reinstalling them. Now that I think about it, I'm assuming you actually went to ATI's website and downloaded the latest drivers and didn't leave the generic Windows drivers? |
My normal method is to download and install DriverSweeper first but don't run it, download the most current ATI drivers second but don't run it, uninstall all of the ATI Display Drivers, Catalyst Control Center, etc in the Programs and Features section in the Control Panel. Reboot into Safe Mode, run DriverSweeper and let it remove any ATI video or display entries it finds, reboot into normal mode and cancel any new hardware installations. Then run the installer for the ATI drivers that were downloaded previously.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I very recently installed windows 7 (64-bit) onto my desktop PC and decided I wanted to get back into the game, after reinstalling and reactivating my account I keep getting the error "Unable to connect to DBserver" a quick search on these forums recommended disabling my firewall but even after doing so the problem persists. The only other thing I could think of is my anti-virus (I run McAfee) but after disabling that I still get the same error message.
Any idea on what is going on?
Edit:
I also tried forwarding my ports at a friend's advice, all that seems to have done is make me get the "Can't connect to DBserver" error faster than before.