City of Heroes: Live Forum Archive

Unable to log in to account

Catwhoorg

By Catwhoorg,
Posted on: 2010-01-25 13:49 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

First off: I have been playing 5 1/2 years. I know how to manage my account.

This morning I was able to play just fine, up to an hour ago. I am now unable to log back in even after changing my password. I have submitted a ticket to support for help, but am wondereing if others are having the same problem.

I don't buy RMT or use PL services. My account info is different from other games. Is it possible that my account was hacked?

Together we entered a city of strangers, we made it a city of friends, and we leave it a City of Heroes. - Sweet_Sarah
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Posted

Its certainly possible.

Without access to the support tools I couldn't say either way.


@Catwhoorg "Rule of Three - Finale" Arc# 1984
@Mr Falkland Islands"A Nation Goes Rogue" Arc# 2369 "Toasters and Pop Tarts" Arc#116617

 

Posted

Update:

I'm able to log in from a different computer.

I'm getting error messages for a Trojan redirect when using the internet. My virus protection 'quarantines' but the error repeats. Attempting a full scan gets hungup on the LOTRO\unpack.exe and goes no farther.

A couple weeks ago my husband got a virus through the LOTRO updater. Maybe I did too. Should I uninstall LOTRO and reinstall? I can't think of anything else to do.

Together we entered a city of strangers, we made it a city of friends, and we leave it a City of Heroes. - Sweet_Sarah
BOYCOTT NCSoft (on Facebook)
https://www.facebook.com/groups/517513781597443/
Governments have fallen to the power of social media. Gaming companies can too.