City of Heroes: Live Forum Archive

Have not recieved my 45 and 48 month vet rwards

Nightphall

By Nightphall,
Posted on: 2010-01-23 16:16 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

I have not recived my 45 and 48 month vet rewards and my account has never gone inactive. And I have not heard anything back on any of the the tickets I have submited about it. I have done an ingame bug and have submited one also through playNC. And I also spent 90 min. On hold on the phone only to get a problem has occured message when it came to my turn and disconected without talking to a tech. I would really appreciate this being taken care of sometime this year.

 

Posted

Quote:
Originally Posted by Shandi View Post
I have not recived my 45 and 48 month vet rewards and my account has never gone inactive. And I have not heard anything back on any of the the tickets I have submited about it. I have done an ingame bug and have submited one also through playNC. And I also spent 90 min. On hold on the phone only to get a problem has occured message when it came to my turn and disconected without talking to a tech. I would really appreciate this being taken care of sometime this year.
First: Crap, Shandi, welcome back.

Second: If you have an open ticket for the petitions, reply there and keep the conversation going. From those who've had this happen, doing a /petition is the quickest way about it (the on-phone people don't amount to much for helping on that, as they refer the tickets to one of the online CSRs anyway).

So, go into your ticket history and reply to the message, stating that it has NOT been resolved, and give any account information to show proof (your account name is already included, I'm talking your vet reward calendar schedule, etc).

Looking forward to seeing you around, kiddo. Good luck on this.

 

Posted

I sent a ticket for my missing veteran rewards and it was answered with the standard "I am escalating this to a senior GM" message. About two days later, I got a message saying there was an error in the system and that he gave me my badge. =D

Give them any information you can provide (excluding your password of course =P) and just wait a little while. You should have it fixed in no time. =D

Arc ID: 348998 - Becoming a villain
Arc ID: 373341 - To Save a Hero

Got Inf?

 

Posted

Thanks Turg, Yea I'm slowly getting back into the game. My health has been giving me some problems so I've been playing a little bit each day. Just realy hoping to get my vet rewards fixed.

 

Posted

I had somewhat of the same problem.......for some reason my subscription did not auto-renew in December. This was the only month that it had happened.

I checked to see if my card had expired, and it doesn't do that until July. Threw off my next veteran reward by a month.

http://www.seventhsanctum.com/index-anim.php
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Posted

Well after being realy persistant and haveing my ticket escolated about 3 times they finnaly fixed my vet rewards. I'm still a little pissed about being on the phone for 90 mins only to get "an error has occured, please call back". but at least it's fixed.