Characters are Invisible
By
American_Angel,
Posted on: 2009-12-29 20:43 in ALL ACCESS Gameplay Technical Issues Bugs
He needs to post a COHelper and HiJackthis. Most likely it's the video card or the video card drivers.
My guess is that he has an unsupported Intel video card. Hope not but that's my guess.
Here's my info If any one can help. I just loaded windows 7. Played fine before. Redownloaded and installed COH, then logged in and......Perfect backgrounds, even wepons, but I can not see my avatar or anyone elses.
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at December 29, 2009 20:40 (-08:00)
Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
System Manufacturer: Dell Inc.
System Model: Inspiron 1501
BIOS: BIOS Version 2.1.0
Central Processor: Mobile AMD Sempron(tm) Processor 3500+, ~1.8GHz
Memory: 2048MB
.Net Memory Report: 1218MB out of 1918MB available
Page File: 2998MB (837MB currently in use)
C Drive: (Hitachi HTS541612J9SA00 ATA Device) 23372MB out of 104160MB (22%) free
D Drive: (Hitachi HTS541612J9SA00 ATA Device) 3375MB out of 10239MB (32%) free
E Drive: (TSSTcorp CDRW/DVD TSL462D ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon Xpress Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Xpress Series (0x5975)
Video Memory: 830 MB
Driver Version: 8.561.0.0
Driver Date: 12/1/2008 8:29:34 PM
Driver Language: English
Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 3:51:47 PM
WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0UW744
Motherboard Version:
BIOS Manufacturer: Dell Inc.
BIOS Name: BIOS Version 2.1.0
BIOS Version: DELL - 6040000
BIOS Release: 20061218000000.000000+000
Registry Information for Current User
Resolution: 1280x800
3D Resolution: 1280x800 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 0Hz
Vertical Sync Enabled: No
Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Lowest
World Texture Level: Low
Character Texture Level: Medium
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.500
Shadows Enabled: No
Gamma Correction: 0.727
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1600.20091102.9T4
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:41:55 PM, on 12/29/2009
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\yecatnodle\Downloads\CohHelper.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
--
End of file - 3348 bytes
Quote:
I've never used ATI cards, but speaking as an Nvidia user, year old drivers usually cause alot of problems :-P
|
Originally Posted by Eldonite
Here's my info If any one can help. I just loaded windows 7. Played fine before. Redownloaded and installed COH, then logged in and......Perfect backgrounds, even wepons, but I can not see my avatar or anyone elses.
Monitor's Max Resolution: (blank) Video Device Name: ATI Radeon Xpress Series Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Xpress Series (0x5975) Video Memory: 830 MB Driver Version: 8.561.0.0 Driver Date: 12/1/2008 8:29:34 PM |
Driver update, yeah, definitely driver update.
Driver updates will be problematic since this is a Dell Laptop and they have no Windows 7 drivers for this model. And of course, ATI (nVidia as well) does not provide drivers for the laptop video cards, those are the responsibility of the OEM (In this case Dell), but they won't have a driver since they don't support the Inspiron 1501 in Windows 7.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I have a Dell 5150 laptop that the video card has not been supported for a long time. I was pointed to this site a long time ago and have been able to still play but at the minimum settings.
It doesn't have Windows 7 support but does have some vista support with ati cards.
Try at your own risk and all that.
http://www.omegadrivers.net
Dragon-King First level 50 -- Fire/Nrg Blaster
(and to many alts to mention)
Protector
Quote:
| Originally by Arcanaville: Everything in Praetoria was designed during a drinking binge in which the devs temporarily forgot the rules. |
Quote:
This is NOT just windows 7.|
Originally Posted by Amperrie
My friend just updated his laptop from Vista to Windows 7 and had to reinstall CoX. He just tried to log in, and on the server screen his character names appeared, but not the image of the toons. When he logged in, he was invisible, and he can't see anyone else. I logged into my account, and I can see him just fine, and when I hit him with an aura power, he can see the aura, but not his body. The toon is a katana scrapper, and he can even see his weapon when he draws it. Has anyone ever had this happen, and if so, WTF is going on? Any help would be appreciated.
|
While on a hami raid the other day, I noticed, as a buffer, that several people were disapearing. But if I moved my 3rd person camera around, I would see them at certain angles.
So this is an actual bug...at least in that zone.
Quote:
That's a different issue - I see the same thing in (for instance) the Rikti "big portal" room and in the Shard, which will have scenery, NPCs and players completely disappear and reappear depending on where I moved to. Happens on XP and Win7, and the chatter will usually become "great, invisible mob time" in team when we run across it. |
Originally Posted by American_Angel
This is NOT just windows 7.
While on a hami raid the other day, I noticed, as a buffer, that several people were disapearing. But if I moved my 3rd person camera around, I would see them at certain angles. So this is an actual bug...at least in that zone. |
They're seeing it on the character select screen. There's no 3d camera to move around.
My friend just updated his laptop from Vista to Windows 7 and had to reinstall CoX. He just tried to log in, and on the server screen his character names appeared, but not the image of the toons. When he logged in, he was invisible, and he can't see anyone else. I logged into my account, and I can see him just fine, and when I hit him with an aura power, he can see the aura, but not his body. The toon is a katana scrapper, and he can even see his weapon when he draws it. Has anyone ever had this happen, and if so, WTF is going on? Any help would be appreciated.
Goodbye, City of Heroes...I'll miss you.
On Justice as @Amperrie (well, for a little while longer...)