Wrong vet reward dates.

So today I applied 3 time cards for my account to have it paid until March, and my veteran rewards got updated like so:

45 months - Eternal Oct 15, 2009 Details
48 months - Battle Hardened Mar 16, 2010 Details

That's... a pretty dang huge 3-month gap. My account has been active all the time; I should be getting it on January, not March. Has this happened to someone else? Did you get the vet reward at the right time (January in my case) or do I need to /petition for a fix?

My vet reward dates are generally listed as being off by a month, and it seems to be a pretty common problem these days. I've had to petition my last two Vet badges--even after they corrected my reward calendar the first time, it automatically reverted to being a month late again at some point over the next three months. I have no doubts I'll have to petition them again come early February.

However, in your case, I'd wait to petition it until after January 16--they're likely to ignore your petition since you're not actually due for any further rewards at this time. At the very least, wait until after Jan 1st, because tech support is probably going to be limited to a skeleton crew for the rest of the year.

Quote:

Originally Posted by Nethergoat it's NEVER too late to pad your /ignore list!

I wouldn't wait. I would petition now so that you avoid petitioning in impatience or anger if you wait until it's late. However, be prepared to wait since, as said above, they have a skeleton crew for the holidays.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

Mine are way off as well. I've been going back and forth with them for 9 days now.

Somehow they've even managed to show Total Paid Time 3 years 1 month along with Veteran Rewards Time 4 years 1 month.

Now I KNOW I didn't get to play for a whole year for free...

Mine were off by a month. Petitioned and it was fixed in a day.

I've seen inconsistencies here as well. On my first account, they rolled along fine for the first 3.5 years or so - every Dec, Mar, Jun, Sep they'd be added in the first week like clockwork. Then they got all fouled up, and I noticed that when I should have been approaching the 54 month badge (early Dec 09) I hadn't yet received the *51* month badge. I sent something in to support and they fixed things, awarding me 51 and setting 54 to award in early December (which it was). I am curious to see if 57 is rewarded in March as it should, however.

My second account is a little screwy too. That one had been having the badges applied on the 21st every Jun/Sep/Dec/Mar. I had an odd billing occurrence this June though, as I used a code on the same day as billing - which resulted in the free month from the code (GvE) not being applied. I contacted support and they took care of it, but I think in the process my reward dates went a little haywire (that is, if they weren't already). The 24 and 27 badges show as being rewarded the same day (six months after the 21 month), then the 30 month reward was awarded just two months after that. But that was in August. I should be due for the 33 now, but I don't think it will award without contacting support again (vet time stuck at 2y7m, and paid time at 1y11m...even with three retail codes, that's a little off).

It almost seems like something happened throwing the system out-of-whack in early 2009.


edit: my first account shows a total paid time of 3y8m, and a vet time of 4y7m. Pretty big discrepancy considering I've only used two non-perk paid codes (and the Buddy code) and have been billed monthly otherwise.

My vet reards have odd dates on my account management page. I have had two times when the vet rewards were not awarded on the proper date . After contacting support the first time they were quick and fixed it with an apology. The next time - well not as quick and they just fixed it.

I've paid for several months with time cards and haven't been delayed. [edit: due to the time cards]

It's random, people who are on yearly subs get their vet rewards jacked up, people who pay one month at a time get their vet rewards jacked up, people who pay by credit card, paypal, time/game card - they all get their vet rewards jacked up randomly. And not everyone who uses any particular means gets their rewards jacked up.

I've gotten my reward jacked up twice, once by a couple days and once by a month. Both were in the middle of a block subscription, not at the end or at the beginning of one.

It's random, which is why it's hard for them to pin down and fix.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

They increment paid time, I've used two.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.