IG4dev32.dll crash
By
Aeterna_NA,
Posted on: 2009-10-18 20:00 in ALL ACCESS Gameplay Technical Issues Bugs
I'm having the same problem, except to a stronger extent. I can't even get to the log in screen little own actually play the game. I'm certain 2.5gb RAM is enough to run the game.
Your not alone.
The problem seems persistent in HP Dell/Intel laptops... I've been experiencing this for a month now and I'm frustrated that I have to pay for an account that I can't even put to use until this stupid thing is fixed. This occurred after Issue 17 and this better be fixed in Issue 18 because this is ridiculous. Developers, please... This is a huge bug and it needs to be fixed in your next patch or issue. I'm tired of having high hopes of it working and being let down by this error that never happened until Issue 17.
Please get this fixed already...
I'd suggest contacting one of the three Arbiters via PM and direct them to this thread. Then, they can make sure that whoever should know about this problem knows about this problem.
[ ProTip: The banner is a link to art refs!! | The Khellection | The HBAS Repository | Brute Guides (4/16/10) | How To Post An Image - A Quick Guide ]
Biggest Troll on the forums? I'll give you a hint:
Quote:
Can you follow this link and provide us with the CoH Helper and Hijack This logs?
|
Originally Posted by Kainne
Ok first i have to say this is the first time i have posted in here, but i'm getting frustrated as hell. I have a new HP laptop with Intel. And for some reason every time i log into game i can get on with no problem, and even play the game for a good while. Then all of a sudden i will get this crash. It comes up as a IG4Dev32.dll. I have uninstalled my graphics and reinstalled it and i didn't get that same crash again, and i got another .dll crash. The graphics are updated and i have checked numerous times and still have no idea why its doing that. I have even lowered the graphics in game so that its not so much stress, but still get the same outcome. I have 3gb of Ram so i know i have enough to run the game, just dont know why im still getting this crash. Can ANYONE help me out or have an idea why its doing that and maybe a resolution if at all possible!!
|
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
From here: http://boards.cityofheroes.com/showthread.php?t=219502
Intel
There is a known issue with Intel Graphics Chips at this time. The developers have not gotten around to re-kludging the game engine to work with / against Intel chips. Yes, it is known that the graphics are stuck on the lowest possible shader settings.
The Developer GPU has indicated that patches to Intel chips are due at a future date: http://boards.cityofheroes.com/showt...49#post2819749
Quote:From Luminous Martini: Here's a fix to shove the game into it's lowest shader mode.
Some users with integrated intel chipsets currently experience a degrade in the shader quality settings allowed. This should be resolved in a future patch.
Quote:
1. right click on CoH shortcut
2. click on properties
3.click on shortcut tab at top
4. go to target window "C:\Program Files\City of Heroes\CohUpdater.exe"
5. after the last " press space once
6. enter the following code exactly -useTexEnvCombine
7. click on apply then ok
I tried that fix and it didn't exactly do much. Our CoH Helper logs won't do much, it's just the intel chips / drivers. I hope a developer is hearing us out on this, this is a huge issue that is preventing many users from accessing this wonderful game.
Quote:
If the problem is the Intel being flaky and unstable, this is not something the CoH devs can realistically fix. It's not the CoH devs' job to rewrite Intel's drivers for them. There are work-arounds available to trick the Intel setup into being better behaved. But, at the end of the day, the "it's a problem" ball is in Intel's court.
|
Originally Posted by Aeterna_NA
I tried that fix and it didn't exactly do much. Our CoH Helper logs won't do much, it's just the intel chips / drivers. I hope a developer is hearing us out on this, this is a huge issue that is preventing many users from accessing this wonderful game.
|
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
Quote:
Do exactly what Hyperstrike said and we might be able to help, but I have further comment on this. Intel video is really bad with Open GL and that is what this game uses. A majority of the other video games use directx but the CoX series use opengl. Recently the video coding for the game was updated because the old poorly patched version couldn't support the ultra mode updates. The intel chips worked with the old version which actually wasn't running correctly. They don't play well with the new version however. This is a side effect of intel's poor coding on their drivers rather than any problem with the game coding (though that itself is far from perfect.). So if the problem is driver related you would be better suited complaining to intel rather than NCSoft.|
Originally Posted by Hyperstrike
Can you follow this link and provide us with the CoH Helper and Hijack This logs?
|
And realistically it doesn't make sense for either company to bother. Intel chips don't come on advanced video cards, they are part of integrated video solutions. If a computer has a video chip rather than a video card then it is not intended to be a gaming system. Yes you can game with them but it's not optimal and not its intended use.
Asking for NCSoft to fix their game so a non gaming laptop can be used to play it is like asking the state to install bike lanes on the freeways. Asking intel to fix their basic chips and video drivers so they can be used to play advanced games is like asking Schwinn to include motors for free on their 10 speeds so that if you need to you can get up to 60mph and ride on the freeway. Sure either would be helpful to a small percentage of people but neither is worth the investment to those involved.
Don't count your weasels before they pop dink!
Quote:
the problem is Intel not having a clue?|
Originally Posted by Hyperstrike
If the problem is the Intel being flaky and unstable, this is not something the CoH devs can realistically fix. It's not the CoH devs' job to rewrite Intel's drivers for them. There are work-arounds available to trick the Intel setup into being better behaved. But, at the end of the day, the problem
|
Okay. It's well known that I'm not exactly numero-uno on Intel's favorites list. There's a reason I refer to their Graphics Accelerators as ... Graphics Accelerators. Intel, outside of Larrabee, doesn't actually make a Graphics Processing Unit. In all fairness, Larrabee wasn't a graphics processing unit either, just a Graphics Accelerator on Steroids... but with steroids like that you didn't need a GPU.
I'm not entirely sure what the issue is. My personal opinion, and it's based on what little information I could wring out of Television, GPU, and Tex, is that the old CoH graphics engine was making calls to several proprietary OpenGL extensions. The Ultra-Mode engine update brought a semi-re-write / clearing out of the older proprietary extensions, instead using a rendering path based on the Khronos reference specifications.
Just because a call is in the reference specification does not mean that it is in the graphics driver, or that it is implemented correctly in the graphics driver.
As I understand the situation at hand, Paragon Studios has a choice on support for these older chips. They can re-break the engine(s), and inject the proprietary extension calls back into graphics layer, and thus return the engine to it's old state of nobody knows that section of code actually does, so we have to have this section of code here to work around it and contain it's memory leak, but we need to have an extra section of code here to determine whether or not we actually need that black-box... and I hope I get the point across.
The other option is to hope the driver vendor steps up and fixes support for reference API calls. Now, Intel's gotten better at making sure their OpenGL drivers are reference specced. For many users though, they don't have the option of upgrading the drivers as newer Intel drivers won't recognize their hardware.
The big question on my mind is whether or not City of Heroes alone is enough to make Intel do what AMD did and work their own mobility program, releasing a basic reference driver that should install on the most common variants of hardware, at the possible expense of some advanced mobile features. Given that Intel is not exactly a partner now with Paragon Studios, I somewhat doubt they'll take this approach.
Quote:
Not to put too fine a point on it? YEAH.|
Originally Posted by je_saist
Quote:
|
Had something to that effect typed in. Been losing posts and parts of posts lately. Think I need to dig around on my system and network. I hate when goofy stuff like that happens.
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
Ok first i have to say this is the first time i have posted in here, but i'm getting frustrated as hell. I have a new HP laptop with Intel. And for some reason every time i log into game i can get on with no problem, and even play the game for a good while. Then all of a sudden i will get this crash. It comes up as a IG4Dev32.dll. I have uninstalled my graphics and reinstalled it and i didn't get that same crash again, and i got another .dll crash. The graphics are updated and i have checked numerous times and still have no idea why its doing that. I have even lowered the graphics in game so that its not so much stress, but still get the same outcome. I have 3gb of Ram so i know i have enough to run the game, just dont know why im still getting this crash. Can ANYONE help me out or have an idea why its doing that and maybe a resolution if at all possible!!