Coh freezing

Fatal_Mind · 09-14-2009 05:08 PM

Ok so i posted on here about 2 weeks ago about the coh client freezing. And then my pc wouldn't recoginze my vid card after it happened twice. Tried uninstalling and reinstalling newest drivers for the card didn't work. Here was the post about it

http://boards.cityofheroes.com/showthread.php?t=190156

Well it just happened again just a few mins ago. Probably about 15 mins after gameplay..just freezes. Can't move my mouse ctrl alt delete wont bring up windows task manager...so i had to hold in the power on my pc until it shut off. I dunno what's going on..i bought champions online 2 days ago to try it out. Played champions most of the day yesterday and today..no problems with it or any other games. I have the newest driver for my vid card so i dunno why the game is crashing again. Any tips would be appreciated. And here is the cohhelper log file for my set up.

---System information gathered by CoH Helper version 0.1.1.8---

DxDiag gathered at September 14, 2009 20:06 (-07:00)
Operating System: Windows XP Professional x64 Edition (5.2, Build 3790) Service Pack 2 (3790.srv03_sp2_gdr.090319-1204)
System Manufacturer: EMACHINES
System Model: T6414
BIOS: Default System BIOS
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ (2 CPUs), ~2.2GHz
Memory: 2046MB
.Net Memory Report: 1592MB out of 2046MB available
Page File: 3561MB (404MB currently in use)
C Drive: (ST3160021A) 129991MB out of 152617MB (85%) free
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.3790.3959 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: NVIDIA GeForce 9600 GSO
Manufacturer / Chip: NVIDIA / GeForce 9600 GSO
Video Memory: 512.0 MB
Driver Version: 6.14.0011.9062
Driver Date: 8/17/2009 12:57:00 AM
Driver Language: English

Sound Device Description: Realtek AC97 Audio
Driver File: ALCWDM64.SYS
Driver Version: 5.10.0000.5830
Driver Date: 4/19/2005 10:44:40 AM

WMI Information
Motherboard Manufacturer: MICRO-STAR
Motherboard Model: (empty)
Motherboard Product: MS-7184
Motherboard Version:
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Default System BIOS
BIOS Version: UNKNOWN
BIOS Release: 20050819******.******+***

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 75Hz
Vertical Sync Enabled: Yes

Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: 4x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.250
Music Sound Volume: 0.250

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 19.20090716.3T
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found

Zombie Man · 09-15-2009 12:00 AM

1. Update your Windows.

2. Go to manufacturer's website and check for new drivers for your motherboard chipset/CPU.

3. Check out this thread, Common Solutions & Posting Guidelines

Then post the results of this programs:

HijackThis - it will show us what's running on your computer concurrently with CoH. Click on "Do a system Scan and save a logfile." It will automatically open up Notepad and put the info there. Make sure Wordwrap is off in Notepad (Format > Wordwrap unchecked) before you cut and paste here.

Speeding Through New DA Repeatables || Spreadsheet o' Enhancements || Zombie Skins: better skins for these forums || Guide to Guides

Fatal_Mind · 09-16-2009 09:38 AM

Ok well i went to msi.com for my motherboard micro-star to get an update for it. I click on downloads and it has a live update online and i go through the steps and it's scanning and never does anything and im using internet explorer like it says. For the bios manufacturer phoenix technologies phoenix.com they have a program that scans for updates but you have to pay to get them. Windows is updated. I dunno what to do. And now while trying champions online it also froze this morning. Here is the hijackthis file though

Scan saved at 12:19:43 PM, on 9/16/2009
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\SysWOW64\ctfmon.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
F2 - REG:system.ini: UserInit=userinit
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [amd_dc_opt] C:\Program Files (x86)\AMD\Dual-Core Optimizer\amd_dc_opt.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ESC Trusted Zone: http://runonce.msn.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1252301082109
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - C:\WINDOWS\System32\dmadmin.exe (file missing)
O23 - Service: Event Log (Eventlog) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - C:\WINDOWS\system32\imapi.exe (file missing)
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - C:\WINDOWS\system32\msdtc.exe (file missing)
O23 - Service: Net Logon (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\WINDOWS\system32\nvsvc64.exe (file missing)
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: Update Center Service (UpdateCenterService) - NVIDIA - C:\Program Files (x86)\NVIDIA Corporation\System Update\UpdateCenterService.exe
O23 - Service: Virtual Disk Service (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\WINDOWS\System32\vssvc.exe (file missing)
O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\wmiapsrv.exe (file missing)

--
End of file - 5335 bytes

Fatal_Mind · 09-16-2009 05:19 PM

Anyone? I dunno how to flash a bios or anything like that really. I don't even have a floppy drive so i couldn't do it i guess. The coh client just froze again a few mins ago while i was just standing at a green line. I'd hate to think it was this new video card i just got...if it is..well that's some pretty bad luck. I'm using the newest driver for it off of nvidias website.

Fatal_Mind · 09-16-2009 06:13 PM

Ok well im trying out an older driver for my card right now version 186.18 and see if that works. Maybe there is something buggy about the 190.62 driver right now. I dunno..guess i'll find out.

panthera · 09-17-2009 11:06 AM

I must admit that I'm puzzled.

If you want to try an older driver, I think 185.85 is a better choice. There are known issues with the 186.xx

But honestly I think your problem is somewhere else.
The only thing that comes to mind, is if you have tried measuring the temperatures of the CPU and the GPU. Given that you have changed your video card, especially the CPU temperatures might be interesting.

Fatal_Mind · 09-17-2009 12:12 PM

Well since i installed the old driver last night and starting gaming everything has been ok. Played city for about 5 hours this morning and nothing happened. But i did install the driver you mentioned just now. I didn't really think of the card overheating but ive had the side panel on the case off for a long time now. Figured it was better for my vid card to get better airflow. I clean out the inside sometimes just using one of those air spray cans to get any dust out if any. My apt is pretty cool most of the time though. It never froze this morning while doing the lib farm...and i did that for quite a few hours. Getting ready to start gaming again so we'll see what happens.