At what point of the load process does this happen?
If it's after you enter your password, check that your shortcut and game executable connect to the EU version of the game (there are a LOT of posts on this forum about how to do that - Here, for example).
If it's after you select a server, I'm a bit stuck, and you'll need to wait to hear from support - unless someone else can come up with an answer.
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise 
; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.* Thanks for the reply Shadowe. But it is after I select a server. Hopefully some one can come up with something because support seem to be taking a while :P
I'm having the same problem after I click on "Union". I wait a bit then it times out and says "Lost connection to DBserver" and sends me back to the login screen.
Same here. Paud for it since friday. Still haven't heard a response from support how to fix it.
I thought it had just been me. I've still not heard from support either and I paid for mine on...I think tuesday. I'm gonna leave it a week and then they may recieve an unhappy e-mail seeing as I'm currently paying for a game I can't play. It sucks, I'd obviously rather just play the game than be a whiney unhappy customer but even so...a man has to do what a man has to do.
i'm having the same issue so if anyone finds a fix plz post asap thnx
guy's i've just fixed mine, it was my firewall settings needed to allow the game
Yes - always check the firewall is set to accept CoH - you'll need to reset the firewall too each time the game gets a patch, as that causes the firewall to think it's a new program.
And welcome to the new players
@Golden Girl
City of Heroes comics and artwork
I wish I was having the same success. Unfortunately for me it is definately not the firewall. I've even gone to the extent of turning all possible firewalls off to check...only to have the same results 
You could try contacting Avatea, the mod queen - she might be able to check with support to see what's happening.
@Golden Girl
City of Heroes comics and artwork
Check your Anti-Virus logs as well - some can complain because the updater is updating code.
Mind of Gaia lvl 50 Defiant's first Mind/Storm 'troller.
Deadly Doc 50 Dark/Dark Corr
and lots more on Pinnacle,Union and Defiant
Hey guys,
I've recently restarted my subscription after about a year of not playing to find that whenever I try to connect to a server I get the "Can't connect to DBserver" error and have done for a few days now. I have checked my firewall and CoH has full access to the internet. I have also e-mailed support who have failed to reply. Does anyone have any idea if I have any other options available to me?