It's just when people petition the arc (e.g. for inappropriate content), it is not for general feedback.
So it sounds like the person used it wrongly...
If you get enough complaints the arc will be auto-pulled allowing you to edit and republish it.
If it gets enough a second time, then it is withdrawn and you may edit and republish, but then it has to be approved by a GM.
According to info I read recently (think it was in a gamasutra interview/article about MA) the number of complaints needed to autoban is dynamic depending upon the number of plays the arc has - more players needs more complaints to autoban.
In beta, I had an arc banned for testing (I actively encouraged complaints) and it seemed to take about 5 complaints to get banned when everyone was banning. Presumably if you've had many hundreds of players then the threshold probably raises to the tens of complaints...
BTW - IIRC the Gamasutra (?) article also seemed to imply that complaints and bans are looked at on an account level as well... so, IMO, if you get many false complaints it may be worth pre-emptively asking GMs if they can be removed.
I'm in almost the same situation, my banned-in-beta arc had one person complain when it went live (and no longer wants complaints!) who obviously clicked the complain/petition button but never entered a comment. I've not bothered chasing that up, but since there have been a few hundred other players and no other complaints I'm hoping it doesn't count for anything against my account!
By my mohawk shall ye know me!
my toons
Funny: Ee-Ai-Ee-Ai-Oh! #3662 * The foul-mouthed Handyman! #1076 * City of Norms #132944
Serious: To Save A Single World (#83744) * Marketing Opportunity (#83747)
I noticed a button called "Complaints" next to one of my published missions. When pressed the following feedback appeared:
[ QUOTE ]
This story has received the following complaints: * very interesting, had fun and was great for someone with very little time.
[/ QUOTE ]
So what is this Complaints function? Is it both positive and negative feedback or was the text also sent to customer care as a complaint of possible offensive content in the mission?
BTW the arc# of the mission with the "complaint" is 1630.