Face and mask options not avalible

I recently got a trial account and I dont know if its a trial restriction or anything but I cannot change my character's face or select a full mask or add patterns/face paint to the face.

Also whenever I click reset on the face option the game crashes.

Anyone know what might be wrong? The game is the EU version and as far as I know its totally up to date.

Hi,

if you haven't already I suggest you contact our support team and detail your problem. Details on how to do so can be found in this thread.