City of Heroes: Live Forum Archive

Logging in problems - I have tried your solutions

Coolio

By Coolio,
Posted on: 2008-07-13 10:01 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hey everyone, i'm new so take it easy on me

Anyway, i have that logging in problem everyone has at the moment. But those "everyone" have been able to have fixed it by now by changing the shortcut to "CoVUpdater.EU.exe" or "CoHUpdater.EU.exe" from the US version.

BUT What happens if someone has ALREADY got that in there, that shortcut was already updated and i'm still getting the problem....hmm..? I'm running vista at the moment - 64-bit.

If you do need my computer specs, I am happy to give them.

I have tried everything but once i enter into the logging in screen "The account and/or password is incorrect" message appears as soon as i type all of my details and hit "Login".

I'm 210% sure i am entering the right password and username, but no luck.

All help will be appreciated.

Zukky.

 

Posted

Have you changed the executable from .exe to .EU.exe too?

Nuff Said...
Coolio Wolfus leader of Coolio�s Crusaders on Union.
Tekna Logik leader of Tekna�s Tormentors on Defiant.
AE arc 402506, 'The Rise and Demise or Otherwise of Tekna Logik...'.

 

Posted

It was already ".EU.exe", i thought it wasn't until i checked ALL MY SHORTCUTS FOR COV IN THE COMPUTER. lol.....

Still not working, anyone?

Computer specs are as follows:

CPU: Q6600 - Quad core - 3.21GHz

GPU: BFG 9800GTX - Stock clock

HDD: 1x 74GB 10kRPM WD, 1x 750GB Samsung 7200RPM

RAM: 2x2GB = 4GB PC2-6400C5, 800MhZ

MOBO: XFX Nforce 780i

O.S.: Vista Ultimate 64-bit

I'm pretty sure i can run this game, it could be a problem because of 64-bit, if that's true that is a dang waste of time...

Any sort of help is appreciated, thank you.

Zukky.

 

Posted

Change 'CoH Shortcut' -> 'Properties' -> 'Target'
from:
"C:\Program Files\City of Heroes\CohUpdater.exe"
to:
"C:\Program Files\City of Heroes\CohUpdater.EU.exe"
and check 'Start In' reads:
"C:\Program Files\City of Heroes"
and then change:
C:\Program Files\City of Heroes\CohUpdater.exe
to:
C:\Program Files\City of Heroes\CohUpdater.EU.exe
finally check that:
C:\Program Files\City of Heroes\CityOfHeroes.exe
is set to .exe not .eu.exe

The locations above are for the default CoH/CoH Heroes and villains editions.

And yes CoX is known to work on Vista.

Nuff Said...
Coolio Wolfus leader of Coolio�s Crusaders on Union.
Tekna Logik leader of Tekna�s Tormentors on Defiant.
AE arc 402506, 'The Rise and Demise or Otherwise of Tekna Logik...'.

 

Posted

I have checked all the shortcuts and they are all fine.

Did what you suggested Coolio_Wolfus, still no luck. The executables are already changed to .EU.exe they were by default. I did not download the game, i bought it retail.

Any suggestions on how to login?

As i still keep on getting "Incorrect username and password".

All suggestions are open, thank you.

Zukky.

 

Posted

Any suggesstions! I didn't install and put my card on file just so it wouldn't work, i play games for free and they are much more easier than a costly one. What the hell do you do with the money that we as consumers give?

Answers please.

Need help.

 

Posted

If its an incorrect username and pass make sure you try with caps lock on and off as they are case sensitive.

Also are you upgrading from a Trial account?
Im sure they had some problems with these and you need to contact support via plaync for them to sort it out.

 

Posted

No i am not upgrading from a trial account. I bought this retail. I have tried the caps off and on no difference, still it doesn't let me connect.

More suggestions...thank you.

 

Posted

Yes, just as this moment I have sent an email to PlayNC. Hopefully they can figure it out. I will report back once i get news, as other members that may suffer from this may know how to sort this out in the future.

Thank you for all your support.

Zukky.

 

Posted

Have you also raised a support question within the plaync website's support area ? You may find they answer quicker to that, than an email.

 

Posted

Hey people!
I got a pretty damn fast reply from the PlayNC team, which is excellent! Also there instructions are dead spot on, very pleased.

They suggested to simply go into my MASTER ACCOUNT on PlayNC website and go into GAME ACCOUNTS click the CoH or CoV account image until you get into your PROFILE for that game. Then simply CHANGE YOUR PASSWORD and walla! That is it! It worked! Very simple, it wasn't that my password was wrong, it was simply a bug.

Hopefully this annoying bug doesn't occur to others.

Anyway, if Moderators would sticky this or add it into the FAQ it would be really appreciated by not only me but other users that may come across this problem.

Thank you for all your support, It has been well appreciated.

Zukky.