Character Models not showing up

Hi, I am having an issue with character models not showing up in the game on my laptop. I see sunglasses/visors and capes, that seems to be it. Not sure why this is happening, its a fresh install. Here is what COH Helper told me to paste in the thread:

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at July 21, 2009 18:27 (-07:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
System Manufacturer: Dell Inc.
System Model: Inspiron 1501
BIOS: BIOS Version 2.3.0
Central Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-56 (2 CPUs), ~1.8GHz
Memory: 1918MB
.Net Memory Report: 1130MB out of 1917MB available
Page File: 3513MB (1223MB currently in use)
C Drive: (SAMSUNG HM120JI ATA Device) 18156MB out of 104160MB (17%) free
D Drive: (SAMSUNG HM120JI ATA Device) 6117MB out of 10239MB (59%) free
E Drive: (Optiarc DVD+-RW AD-5540A ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon Xpress Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Xpress Series (0x5975)
Video Memory: 830 MB
Driver Version: 7.14.0010.0630
Driver Date: 12/1/2008 1:29:32 PM
Driver Language: English

Sound Device Description: Speakers / Headphones (SigmaTel High Definition Audio CODEC)
Driver File: stwrt.sys
Driver Version: 6.10.5343.0001
Driver Date: 2/7/2007 10:11:04 PM


WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0UW744
Motherboard Version:
BIOS Manufacturer: Dell Inc.
BIOS Name: BIOS Version 2.3.0
BIOS Version: DELL - 6040000
BIOS Release: 20060315000000.000000+000

Registry Information for Current User
Resolution: 1280x800
3D Resolution: 1280x800 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No

Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Lowest

World Texture Level: Low
Character Texture Level: Medium
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.500
Shadows Enabled: No
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 264358 bytes/second
Current Game Version: 19.20090702.5T2
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found

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Upgrade to Service Pack 2 for Vista.

I'd also recommend upgrading your graphic drivers. If Dell does not have a newer driver available for your system, I'd recommend using the Mobility Modder and follow the instructions there to get the newest Catalyst Drivers to work with your laptop.

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

Do you actually have to go to Microsoft's website for the Service Pack 2 update for Vista? I've run Windows Update and never seen any mention of a Service Pack 2.

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It should show up through Windows Update without having to go to Microsoft's website. It showed up on 5/30/2009 for me and was listed as an Important Update.

If you aren't seeing Service Pack 2, is it possible that you accidentally set it to be hidden?

If it isn't showing up for you through Windows Updates for some reason, you should be able to download it from this link.

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

Thanks. I will give that a try.

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Another note: Service Pack 2 often won't show up (in Windows Update) if there's other important updates that need to be installed.

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The advice worked, thank you! Works great now.

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Glad it's working for you.

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.