Display will not fit?

Hi all,
I've just re-installed CoH onto my laptop and I'm having issues with the screen size. When I get to the character selection screen, the screen appears too small (the display area is cut off by the screen)

I've tried to change the resolution to every option available and all it does is change the size of the display area, it will not fix the
issue of displaying the entire load screen.

Does this have anything to do with the aspect ration of the screen?

Here is a screenshot of what it looks like, this has not been cropped at all.

http://crb.smugmug.com/photos/584883329_dsJUn-L.jpg

It also changes the resolution of my computer until I close CoH then it reverts to normal.

Thanks ahead of time


--System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at July 7, 2009 18:00 (-04:00)
Operating System: Windows Vista™ Home Basic (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
System Manufacturer: Dell Inc.
System Model: Inspiron 1525
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A13
Central Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 3574MB
.Net Memory Report: 1673MB out of 3573MB available
Page File: 17746MB (2187MB currently in use)
C Drive: (ST9320320AS) 164733MB out of 292644MB (56%) free
D Drive: (ST9320320AS) 4943MB out of 9999MB (49%) free
F Drive: (Seagate FreeAgent Go USB Device) 230972MB out of 238472MB (96%) free
E Drive: (Optiarc DVD+-RW AD-7580A ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 965 Express Chipset Family
Video Memory: 358 MB
Driver Version: 7.14.0010.1409
Driver Date: 3/6/2008 3:58:12 AM
Driver Language: English

Sound Device Description: Speakers / Headphones (SigmaTel High Definition Audio CODEC)
Driver File: stwrt.sys
Driver Version: 6.10.5614.0000
Driver Date: 11/12/2007 7:07:28 AM

Sound Device Description: Digital Output Device (SPDIF Out) (SigmaTel High Definition Audio CODEC)
Driver File: stwrt.sys
Driver Version: 6.10.5614.0000
Driver Date: 11/12/2007 7:07:28 AM


WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0U990C
Motherboard Version:
BIOS Manufacturer: Dell Inc.
BIOS Name: Phoenix ROM BIOS PLUS Version 1.10 A13
BIOS Version: DELL - 27d8061b
BIOS Release: 20080627000000.000000+000

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Unknown (3)

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 190784 bytes/second
Current Game Version: 19.20090619.5T2
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found

---

Hmm... This isn't an aspect ratio problem, or at least isn't JUST an aspect ratio problem. Even the incorrect ratio would still fit into the screen, it would just be stretched or squashed. Are you using a resolution different to what you have on your desktop? Perhaps your picture in that resolution is just not set up well.

If you're on a laptop, I'm afraid I don't know where the controls for that are, but there should be a way to order your LCD to automatically detect picture position and dimensions and make it fit the viewable area of the screen. I'm not sure where those controls would be, though, and you'll probably have to go through some kind of laptop functional key combination that's probably unique to your manufacturer.

Beyond that, I'm stumped and you'll need someone with a bigger brain than mine

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[ QUOTE ]
Video Device Name: Mobile Intel(R) 965 Express Chipset Family

[/ QUOTE ]

Consider yourself lucky that you can run the game at all. Such an integrated GPU is below minimum specs for the game. A real Graphics Card* upgrade will do *wonders* for your gaming experience.

In the meantime, go to your manufacturer's website and see if there are updated drivers for your motherboard chipset, GPU, CPU, BIOS.

Use Tweak CoH. Under the Display Tab go to Display Mode and uncheck Fullscreen and check Maximized, then Apply.



*Graphics Cards:

Graphic Processor Unit manufacturers (nVidia and ATI) create a range of GPU chips that range from simply showing pictures and basic video, to rendering the high-end 3D graphics polygons, textures, and special Graphical FX. For nVidia, the second number of the series number will tell you how powerful the GPU is in rendering high-end graphics from 0 to 9. So, you may have numbers like: 5000, 7200, 6500, 8800, 290. The graphical savvy of those GPUs are, respectively: 0, 2, 5, 8, 9. To do 3D gaming right, it should be 6 or higher. The first number indicates the generation. The current nVidia generation is 9000 or 200. Last year it was 8000, and before that 7000 and so on. For CoH, you shouldn't go back past 6000.

Lastly, the suffixes go (roughly) GTX > GTS> Ultra > GT >GS > (nothing) > LE

Before you get a graphics card, you'll need to make sure your power supply has enough juice to power it.

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Its a laptop ZM, he can't add a graphics card. He does have enough memory though, so once he resolves the display problem he has a shot at playability.

Good luck.

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"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me

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