Finally able to connect, OR NCsoft Support Rocks!

So since i15 launched I have been unable to connect to the updater (see previous whiney posts for details). I tried a million different things but nothing worked. Security issues with the campus network I'm using were mentioned by several people, but IT assured me that they don't block ports. Because I was able to play the game previously on this network, I believed them.

So today I was able to catch a ride into the closest little town (I'm in the sticks) and against all odds I found a coffee shop offering free wireless. I connected to their network, clicked on the game, and lo and behold the patches and updates started immediately. When I got back to campus I connected to the network again unsure if I would experience the same problem or not. IT WORKED! I was able to log in and the game looks fine. So I guess whatever security measures they use on campus only affect the patches and updates, not the game itself. In other words, campus IT was wrong. Oh well, it happens...

But the main point of this post is to thank NCSoft Support. I've been working with them for the past week trying to resolve my problem and I found them to be very friendly, professional, and most importantly PROMPT!

So I don't care what you say, NCSoft Support Rocks!

glad you're up and running again.

Campus IT is definitive. Reality, however, often has failings. It is not campus IT's responsibility to keep track of reality bugs.