Send a petition in-game. You'll need a GM's help with this. They will reset you, and allow you to pay rent.
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
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So basically, due to the inability to pay my subscription I was deactivated. After like... a 7 month hiatus I come back to play. The last active person was online 102 days ago and counting, yet when I go to check on my base upkeep, it says that it has already been paid. Odd?
I go to my base, which used to work fine, and none of my items that use energy or control work, yet my generators are all there. It also says 120 energy being consumed, 0 being produced. 80 control being consumed, 0 being produced. Now, I've tried everything, I've made generators, mainframes, they don't even show up apparently on the status.
Did a /petition and they told me that after a few months you get locked out and need to pay the base upkeep to reactivate it. But.. it always says the base upkeep has already been paid, and no one has been on in 102 days. Help?
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This bug has happened even before the base rent changes. Just escalate the ticket you already put in.
I've had this happen about 6 times on various bases, 5 times it was cleared within 24 hours.
The last petition I put in used the same format as the others, but I got a support person that didn't read bother to read my one clear sentence:
Me: Rent for villain supergroup is not due, SG registrar will not accept payment, yet base power is disabled.
Response: [paragraph on how base payment works] ...
So , please check if your base rent has been paid up or not. if it is not been paid, please pay it thruogh your Supergroup Registrar.(sic)
So I re-worded and simplified my first email :"Rent not due. SG registrar will not accept payment." and they escalated the ticket. It took about 3 days for that one to be fixed.
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"Chew Electric Death, Snarling Cur!"
[ QUOTE ]
This bug has happened even before the base rent changes. Just escalate the ticket you already put in.
I've had this happen about 6 times on various bases, 5 times it was cleared within 24 hours.
The last petition I put in used the same format as the others, but I got a support person that didn't read bother to read my one clear sentence:
Me: Rent for villain supergroup is not due, SG registrar will not accept payment, yet base power is disabled.
Response: [paragraph on how base payment works] ...
So , please check if your base rent has been paid up or not. if it is not been paid, please pay it thruogh your Supergroup Registrar.(sic)
So I re-worded and simplified my first email :"Rent not due. SG registrar will not accept payment." and they escalated the ticket. It took about 3 days for that one to be fixed.
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I sometimes wonder what is the point of the in-game auto generated petition system.
Last night I sent in a petition for harrassment. All the info was pre generated, character info, server, zone, time... I spelled out the additional information about who and what. The reply came back, we don't have enough information please provide the following.... all that info was auto generated that they asked for. It even shows that information on the left of the ticket in the support section.
Doc Mech-Nec (Exalted): 50 Bots/FF MM
Crey Radiation Tank (Exalted): 50 Rad/Rad Corr
Servers: Exalted, Triumph, Champion
Alts: 32
Steam Profile
So basically, due to the inability to pay my subscription I was deactivated. After like... a 7 month hiatus I come back to play. The last active person was online 102 days ago and counting, yet when I go to check on my base upkeep, it says that it has already been paid. Odd?
I go to my base, which used to work fine, and none of my items that use energy or control work, yet my generators are all there. It also says 120 energy being consumed, 0 being produced. 80 control being consumed, 0 being produced. Now, I've tried everything, I've made generators, mainframes, they don't even show up apparently on the status.
Did a /petition and they told me that after a few months you get locked out and need to pay the base upkeep to reactivate it. But.. it always says the base upkeep has already been paid, and no one has been on in 102 days. Help?