City of Heroes: Live Forum Archive

Graphic Problem

Alari_Azure

By Alari_Azure,
Posted on: 2009-06-24 04:35 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Ever since I started playing with my new computer there's been a black spot on the side of the screen of the game every time I start the game.

Here is a picture:
http://i7.photobucket.com/albums/y28...horn/Black.jpg

*Notice the to the bottom and the right side of the screen*

Also, I have to click significantly under something for it to actually click it. If I click the spot where the item is suppose to be it doesn't work.

The higher the resolution the more impossible to play. The only way I can play the game is to put it on 800X600.

Here are my Hardwares:
Intel(R) Core(TM)2 Quad CPU Q9450 @ 2.66GHz 2.67GHz
2046MB RAM
32-bit Vista Ultimate operating system
NVIDIA GeForce 9800 GTX/9800 GTX+

My monitor is : SyncMaster 931 BW

I tried it on my laptop and it works fine. I put this computer together by myself and everything works fine but CoH.

Someone Help?

COHHELPER and HijackThis posted down

 

Posted

Post a CoHHelper report and a HijackThis log.

"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me

Pediatric brain tumors are the #1 cause of cancer related deaths in children.

 

Posted

Post the info suggested, but as a first look those sorts of problems are usually caused by weirdness with resolution. It looks like your monitor has a native resolution of 1440 x 900 (16:10); make sure your Vista desktop is set to this properly, and that the game is *also* set to this. You may want to make sure that Vista is properly recognizing your monitor while you're at it, which sometimes involves downloading an optional driver.

It looks like your monitor has both VGA (analog) and DVI (digital) inputs; make sure only one is connected, preferably the DVI. You may also want to explicitly set the input, rather than leaving it on auto-detect, if that's an option.

Miuramir, Windchime, Sariel the Golden, Scarlet Antinomist...
Casino Extortion #4031: Neutral, Council+Custom [SFMA/MLMA/SLMA/FHMA/CFMA]
Bad Candy #87938: Neutral, Custom [SFMA/MLMA/SLMA/FHMA/HFMA]
CoH Helper * HijackThis

 

Posted

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:31:46 PM, on 6/24/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
C:\Program Files\D-Link\D-Link Wireless G DWA-110\AirGCFG.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Live\Family Safety\fsui.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe
D:\Program Files\Itunes\iTunesHelper.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDClock.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDCountdown.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDMedia.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDPop3.exe
C:\Windows\System32\spool\drivers\w32x86\3\E_FATIE GP.EXE
C:\Windows\System32\spool\drivers\w32x86\3\E_FATIE GP.EXE
C:\Program Files\DNA\btdna.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
D:\Program Files\Itunes\iTunes.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: (no name) - {29C75BC9-F201-413E-BC98-B9609C367315} - C:\Windows\system32\byXrQhhE.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Windows Live Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Click-to-Call BHO - {5C255C8A-E604-49b4-9D64-90988571CECB} - C:\Program Files\Windows Live\Messenger\wlchtc.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: {5659e3af-9de8-0189-0224-03f8e0afd389} - {983dfa0e-8f30-4220-9810-8ed9fa3e9565} - C:\Windows\system32\ozkxxh.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MSServer] rundll32.exe C:\Windows\system32\fccdbcYP.dll,#1
O4 - HKLM\..\Run: [d00f32e6] rundll32.exe "C:\Windows\system32\lxntekcf.dll",b
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [StormCodec_Helper] "C:\Program Files\Ringz Studio\Storm Codec\StormSet.exe" /S /opti
O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
O4 - HKLM\..\Run: [D-Link D-Link Wireless G DWA-110] C:\Program Files\D-Link\D-Link Wireless G DWA-110\AirGCFG.exe
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [PC Auto Shutdown] "C:\Program Files\PC Auto Shutdown\AutoShutdown.exe"
O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fsui.exe" -autorun
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\Itunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Steam] "d:\program files\steam\steam.exe" -silent
O4 - HKCU\..\Run: [EPSON Stylus TX400 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIE GP.EXE /FU "C:\Windows\TEMP\E_SAD21.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [EPSON Stylus TX400 Series (Copy 1)] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIE GP.EXE /FU "C:\Windows\TEMP\E_S50B0.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\pnrpnsp.dll' missing
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-US/.../GAME_UNO1.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: ozkxxh.dll,avgrsstx.dll
O23 - Service: Apache2.2 - Apache Software Foundation - C:\xampp\apache\bin\httpd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Contrl Center of Storm Media (ccosm) - Unknown owner - C:\Program Files\Ringz Studio\Storm Codec\stormliv.exe (file missing)
O23 - Service: EPSON V5 Service4(01) (EPSON_EB_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S40ST7.EXE
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RP7.EXE
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PCAutoShutdown_Service - GoldSolution Software, Inc. - C:\Program Files\PC Auto Shutdown\ShutdownService.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Stormser - Unknown owner - C:\PROGRA~1\RINGZS~1\STORMC~1\Stormser.exe (file missing)

--
End of file - 11563 bytes

 

Posted

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at June 24, 2009 21:38 (+07:00)
Operating System: Windows Vista™ Ultimate (6.0, Build 6000) (6000.vista_rtm.061101-2205)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Quad CPU Q9450 @ 2.66GHz (4 CPUs), ~2.7GHz
Memory: 2046MB
.Net Memory Report: 1146MB out of 2045MB available
Page File: 3171MB (1140MB currently in use)
C Drive: (ST325031 0AS SCSI Disk Device) 7459MB out of 50007MB (14%) free
D Drive: (ST325031 0AS SCSI Disk Device) 24830MB out of 188457MB (13%) free
F Drive: () 840518MB out of 953867MB (88%) free
E Drive: (ASUS DRW-2014S1T SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6000.16386 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GTX/9800 GTX+
Manufacturer / Chip: NVIDIA / GeForce 9800 GTX/9800 GTX+
Video Memory: 1269 MB
Driver Version: 7.15.0011.7779
Driver Date: 7/27/2008 2:48:00 AM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.00.5840.16387
Driver Date: 11/2/2006 2:36:49 PM

Sound Device Description: Digital Output Device (SPDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.00.5840.16387
Driver Date: 11/2/2006 2:36:49 PM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: STRIKER II FORMULA
Motherboard Version: 1.XX
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: Nvidia - 42302e31
BIOS Release: 20080604000000.000000+000

Registry Information for Current User
Resolution: 800x600
3D Resolution: 800x600 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 75Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: 4x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 62419 bytes/second
Current Game Version: 18.20090422.5T
Installation Directory: D:\Program Files\City of Heroes\City of Heroes

Mod files in the Data directory
No modifications found

 

Posted

Just some general suggestions.

1) Turn on Windows Update, get SP 1
2) Update your video drivers, NOT the newest one, some people are having proplems with it. Try the 182.50
3) See if you can free up some HD space, having say 25% free space on your Windows Installation Drive might help with overall performance.
4) What monitor are you using? I see you're running only 800x600 and using the generic driver for the monitor. Using the specific driver for you monitor may improve your displays appearance.

I'll leave the HijackThis log for later.

"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me

Pediatric brain tumors are the #1 cause of cancer related deaths in children.

 

Posted

Holy crapoli that's a lot of stuff running! O.o

This line seems really odd. I have no idea what it means:
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\pnrpnsp.dll' missing

It looks like your Vista needs updating and your drivers are a bit old. You might try updating those things, but you have a whole lot of stuff running that probably isn't necessary.

No AV/EBs Deal with The Devil's Pawn-207266 Slash DeMento and the Stolen Weapons-100045 Meet the Demon Spawn-151099 Feedback

 

Posted

[ QUOTE ]
Driver Version: 7.15.0011.7779
Driver Date: 7/27/2008 2:48:00 AM

[/ QUOTE ]

NVidia 177.79 has been infamous for issues similar to yours. Usually it's much worse, but a simple driver update should fix it right up easy.

Update to 185.85, NOT the new 186 driver, because those are apparently having similar/worse issues also. lol

 

Posted

Updated my driver like Mateo_06 and others said and it is now fixed.

I've had this problem for a while and someone told me to update my drive before but it didn't work; but anyway thanks a lot.