City of Heroes: Live Forum Archive

Freezing and lock ups.

Master-Blade

By Master-Blade,
Posted on: 2009-06-16 15:27 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hello,

I have a brand new Core i7 920 with 8GB Ram, 4x500GB 7200.11rpm HDDs in Raid-0+1 and a Geforce 9800gx2 with some great performance running Vista Home Premium x64.

I am not a noob when it's about computers, my machine has a clean install of Vista, FULLY updated, with the most recent nVidia drivers and Intel drivers to date. It performs extremely well on ALL games but City of Heroes.

The NCSoft support is useless, as soon as I say I don't have an antivirus they tell me to disable my antivirus, even if I tell them it's a clean install, they tell me to send a hijackthis log, even if I tell them I have the MOST current drivers from nVidia website, they give me the link to update my drivers.

I used to run two CoHs simultaneous on an older PC (Core 2 Quad) with NO problems at all, but since Issue 13, 14, my Coh keeps locking up and freezing often, the HDD keep loading and Coh eats up to 2GB ram alone (I have plenty).

Funny is, I run my game at 1680x1050 and even if I lower the settings Coh still freezes often! My loading time is ridiculously quick, the games runs smoothly 70% of the time but the other 30% is awful, especially when it's near Atlas Park with the AE fever or in PvP zones.

I don't know why, in PvP zones it gets even worse! If I am going to attack someone, Coh often locks up and I am dead before it gets back to normal going to "Not responding" and eating 0% CPU.

The connection passed all tests with a fairly low latency.

My other computer which is a Phenom 9550, 9400GT, 2GB Ram runs Coh much better than this computer.

By the way, I don't have anti-virus, I hate anti-virus, I hate viruses and my computer is 100% virus or spyware free besides it is a clean install of Vista! How I am so sure? Everything I download is on the other computer plus I only use safe web browsers such Opera and do a complete system scan through my network once a month to be sure.

An important detail is that, sometime ago I could run CoH maxxed out on the same PC perfectly, but not anymore.

Thank you very much.

And no thank you for NCSoft support, I give up on you.

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Pinnacle | Virtue

@Black Heart

 

Posted

I'd recommend starting with Zloth's ++ Common Solutions & Posting Guidelines ++ thread that is stickied in this forum.

Secondly, post a log from running CoH Helper as it will give information about your system and the CoH installation and settings.

Thirdly, post a log from running HijackThis. This will show what else is going on on your computer while you are playing CoH.

Since you are using an nVidia card, I'd recommend checking jg0001's NVIDIA Settings for Quality (ver2) that is stickied near the top of this forum.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

[ QUOTE ]
And no thank you for NCSoft support, I give up on you.

[/ QUOTE ] They don't take people's word for things, and neither do we. Those reports can really help. There could be extra info on them that you might not even be aware of.

I agree that Support gives canned responses and it's frustrating sometimes, but if you didn't give support the information they requested, they probably gave up on you too.

Same will happen here. I'm sure of it.

 

Posted

I felt much the same when I posted it Zombie_Man, however, I felt I had to do my best to assist a fellow player. Whether they decide to provide the information needed for others to assist them is ultimately up to them.

I've done my part so far.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.