cannot login + bugged support? XD

it seems like it's impossible for me to login
I added some screenshots so prove exactly WHERE I get stuck
I tried the stickies and some searching stuff but no results...

THEN I looked for the support part on the site itself : *link*
note that it's ofline XD... kinda easy to get support then issnt it? ^^

anyway here are the screenshots of my problem:
login failed

checked my account info on the site :
[image]http://img9.imageshack.us/img9/7565/banana2u.jpg[/image]

well the information there seems to be in order...
shouldnt be any problems there

I work on vista if it makes any difference...
I dont have any firewall up and no anti virus thingy that interferes either...
my internet connection goes as follows :
internet -> router -> switch1 -> switch2 -> pc
all ports are allowed on the firewall on the router...

help in any form would be appreciated ^^

Just to be certain; you're account is for the US servers?
The link pointed towards EU. Here's the link for the US support .

Regarding passwords you have 3 passwords, one for support, one for the masteraccount and one for the game. Be sure not to get them mixed up.

nope, I got the eu version...
hense is why I signed up through theNCsoft launcher
so atleast the GAME version is eu >.>

wait a sec...
oh fawk...

the account I made redirects me to the US site of COH...
GAWD! XD

I see the problem... lemmy check if I can solve it ^^

thx btw ^^

seems like deleting my current version of the game and downloading the us version is a pain in the butt.

well... seeing as I placed X amount of effort for a trial game without having a certain level of satisfaction.

I decited to stop trying to get this working -.-

a small hint for the game developers...
if you get people to do a trial period through the NCsoft launcher... MAKE SURE YOU GET THE RIGHT VERSION DAMNIT! >.<

cause my personal estimated time I would have to put into fixing this problem... would be over 3 hours... +2 hours downloading time

atleast I know the community is nice though ^^
but that's about all I can say so far...

edit:
I'm still giving it another shot ending up downloading with 1kb/s...
seeing as that's just for the launcher... I dont mind...
I feel like such a moron to still give this game a shot -.-

Just contact Support, they can get you set up right. Follow the links from www.coh.com.