Yes, you caught my typo. I originally had something else there that the word "wouldn't" went with, but then changed most of it and missed making that change. Also, the word you are looking for is
meant.
I'll repeat again what I've been saying in other threads. I have one of the lousiest internet connections possible, barring dialup or satellite. It's a Wireless ISP. Not wireless from my computer to the router or modem, I mean I have an antenna outside my house pointing to another antenna on the water tower that is around 2.5 miles line of sight from me. A tree growing in the backyard has branches that have spread out so that they are between my antenna and the water tower, and when ANY amount of breeze blows, those branches move and interrupt my internet connection.
That being said, I had 2 problems from Friday on, and one of those was loss of internet for over 2 hours. One was a minor disconnect during a Rikti Invasion in AP.
If it were a problem with the servers I'd definitely be affected more.
As far as NCSoft looking at what is between their servers and your cable modems? They do, but only if people report it with enough information for them to find a common pattern.
They've worked with ISP's to get things corrected on the ISP's end, they've worked in conjunction with the ISP's and on their own to get problems corrected on other pieces of network equipment along one of the many routes to their servers.
But, they have to have reports filed that contain useful and solid information and not the rants and whines that are so often all that posts on the forums contain. If you file a polite useful report with specific information that they can use to help troubleshoot the issues and continue to work with them through the problem, they can get something accomplished. If they want to blame it on your system, give them proof in the form of tracert information showing where the problems are coming up or other diagnostic information that shows it isn't on your end. If they try to blow you off ask politely that it be escalated to a Senior Customer Service Rep or Senior GM.
Yes, you caught my typo. I originally had something else there that the word "wouldn't" went with, but then changed most of it and missed making that change. Also, the word you are looking for is meant.